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Acquire vs Balto

Acquire logo

Acquire

Live Chat

Conversational customer engagement platform

From
$50/month
Free plan
No
Full reviewWebsite
Balto logo

Balto

Customer Support

Real-time guidance that prompts contact centre agents mid-call rather than scoring them afterwards

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: Acquire no pricing published on website; Balto the prompts only work if agents read them, and on floors with fast handle-time targets agents learn to ignore the panel, which turns an expensive live system into an ordinary after-the-fact scorer.
  • They diverge on capability: Acquire covers Live chat, Balto covers Real-time prompts.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Acquire and Balto actually diverge.

Attributes where Acquire and Balto differ
AttributeAcquireBalto
Starting price$50/monthOn request
Pricing modelsubscriptionquote
PlatformsWeb, Ios, AndroidWeb, Windows, macOS
CategoryLive ChatCustomer Support
Founded2015Unknown

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Acquire

  • Live chat
  • Co-browsing
  • Video chat
  • AI chatbots
  • Screen sharing
  • Knowledge base
  • Salesforce
  • Zendesk

Only in Balto

  • Real-time prompts
  • Real-Time Coaching
  • Playbook builder
  • Automated scoring
  • Balto AI Suite
  • Compliance checklists
  • Dialler and CCaaS integrations

What people use each for

The jobs each tool is most often brought in to do.

Acquire

  • Live chat and messaging on a website or appnot Balto
  • Omnichannel support across chat, SMS, email and voicenot Balto
  • Video and cobrowsing sessions with customersnot Balto
  • Routing and SLAs across a support queuenot Balto
  • Call deflection from phone into digital channelsnot Balto

Balto

  • A debt collection floor that must read a required disclosure on every call and wants the prompt to fire rather than a scorecard to record the failure afterwardsnot Acquire
  • An insurance enrolment team where a missed eligibility question means the application is rejected and the call has to be made againnot Acquire
  • A high-turnover outbound floor where new starters need on-screen scaffolding for the first eight weeks instead of a supervisor sitting beside themnot Acquire
  • A healthcare intake centre that needs auditable evidence that specific consent language was spoken on every recorded callnot Acquire

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Acquire

  • No pricing published on website
  • Requires demo booking or signup to view pricing
  • Plan names mentioned without associated costs

Balto

  • The prompts only work if agents read them, and on floors with fast handle-time targets agents learn to ignore the panel, which turns an expensive live system into an ordinary after-the-fact scorer.
  • Playbooks are trigger-phrase driven and need continuous maintenance as products, scripts and objections change, so the tool quietly degrades unless someone owns it as a standing job.
  • Real-time transcription on noisy lines and strong accents misfires, producing prompts that fire on the wrong cue and train agents to distrust the panel entirely.
  • It is voice-first, so a contact centre where most volume has moved to chat and messaging gets far less from it than the per-agent price implies.
  • No pricing is published and there is no self-serve tier, so evaluating it means a sales cycle plus a technical integration into your telephony before you can judge whether agents will actually use it.

Pricing, plan by plan

Acquire

$50/month
  • Starter$50/month
    • Live chat
    • Basic co-browse
    • Canned responses
  • Professional$100/month
    • Everything in Starter
    • Video chat
    • Chatbots
  • Enterprise$undefined/month
    • Custom features
    • Dedicated support
    • SLA guarantee

Balto

On request
  • Balto$undefined/year
    • Real-time agent guidance
    • Real-Time Coaching for supervisors
    • Automated call scoring

Which should you pick?

Choose Acquire if

  • You need live chat.
  • You work on Web, Ios, Android.
  • You also want co-browsing.
Acquire review

Choose Balto if

  • You need real-time prompts.
  • You work on Web, Windows, macOS.
  • You also want real-time coaching.
Balto review

Questions people ask

Is Acquire or Balto better?
Neither clearly leads. Acquire starts at $50/month and Balto at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Acquire or Balto?
Acquire starts at $50/month and Balto at On request.
Does Acquire or Balto run on more platforms?
Acquire runs on Web, Ios, Android. Balto runs on Web, Windows, macOS.
What is Acquire best used for?
Acquire is most often used for live chat and messaging on a website or app, omnichannel support across chat, sms, email and voice, video and cobrowsing sessions with customers, routing and slas across a support queue. Of those, live chat and messaging on a website or app and omnichannel support across chat, sms, email and voice are not what Balto is typically brought in for.
What can Acquire do that Balto cannot?
Acquire covers Live chat, Co-browsing, Video chat, AI chatbots. Balto covers Real-time prompts, Real-Time Coaching, Playbook builder, Automated scoring.

Answered from the vendors’ own pages

Acquire: What are Acquire's pricing tiers?

Acquire does not display pricing on its public website. The platform offers Self Service and Integrated Solution plans, but costs are only available upon request through booking a demo or contacting the sales team directly.

Source
Balto: How is this different from Gong or Chorus?

Those analyse calls after they end. Balto changes the call while it is happening by prompting the agent live, which matters for compliance and much less for post-hoc coaching.

Acquire: Does Acquire offer professional services?

Yes. Acquire offers tailored professional services to create a customer service solution specifically designed for your business needs. Pricing for these services is determined during a custom sales consultation.

Source
Balto: Does it need my telephony vendor to cooperate?

Yes. It needs a live audio stream, so it integrates at the CCaaS or dialler layer with Five9, Genesys, Amazon Connect and similar. An unsupported platform is a blocker, not a config change.

Balto: What does it cost?

Balto does not publish pricing. Expect a quoted per-agent annual contract, with the rate depending on seat count and which modules you licence.

Balto: Will it work for chat teams?

Not well. The product is built around live voice, and text channels are not where its strength is.

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