Softwr

Telecommunications · head to head

8x8 vs Ozonetel

8x8 logo

8x8

Telecommunications

Enterprise-grade unified communications

From
$29.99/month
Rated
-
Full reviewWebsite
Ozonetel logo

Ozonetel

Telecommunications

Indian cloud contact centre with its own carrier infrastructure and on-premise deployment options

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 listed on UK G-Cloud 14 at £2.65 to £113.40 per user per month for 8x8 Hosted PBX, submitted directly by 8x8 UK Limited; Ozonetel no pricing is published in any usable form, so seat rates, per minute charges, number rental and dialler licences are entirely opaque until a sales process is underway, which makes budget approval slow.
  • They diverge on capability: 8x8 covers Voice calling, Ozonetel covers Owned telecom infrastructure.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which 8x8 and Ozonetel actually diverge.

Attributes where 8x8 and Ozonetel differ
Attribute8x8Ozonetel
Starting price$29.99/monthOn request
Pricing modelsubscriptionquote
PlatformsWeb, Windows, Macos, Ios, AndroidWeb, iOS, Android, Self-hosted
Founded1987Unknown

Identical on both: free tier (No), user rating (Not yet rated), category (Telecommunications).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8

  • Voice calling
  • Video meetings
  • Team messaging
  • Call recording
  • Voicemail
  • Call routing
  • Analytics
  • Salesforce

Only in Ozonetel

  • Owned telecom infrastructure
  • Predictive and preview diallers
  • IVR designer
  • CRM embedded agent desktop
  • Call recording and quality monitoring
  • On-premise and private cloud deployment
  • WhatsApp and digital channels
  • Speech analytics

What people use each for

The jobs each tool is most often brought in to do.

8x8

  • Business communicationnot Ozonetel
  • Customer contactnot Ozonetel
  • Remote worknot Ozonetel
  • Continuitynot Ozonetel

Ozonetel

  • An Indian bank or insurer whose regulator requires call recordings to stay on infrastructure it controls, needing an on-premise contact centrenot 8x8
  • A collections or telesales operation running predictive dialling across hundreds of agentsnot 8x8
  • A support team that wants the agent phone bar embedded inside Salesforce or Zoho rather than a separate softphonenot 8x8
  • An e-commerce operation adding WhatsApp to the same queue and agent pool that handles voicenot 8x8

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8

  • Listed on UK G-Cloud 14 at £2.65 to £113.40 per user per month for 8x8 Hosted PBX, submitted directly by 8x8 UK Limited

Ozonetel

  • No pricing is published in any usable form, so seat rates, per minute charges, number rental and dialler licences are entirely opaque until a sales process is underway, which makes budget approval slow.
  • Contact centre cost in India is dominated by per minute telecom charges rather than seat licences, so a low quoted seat rate can hide the majority of the bill in usage that scales with call volume.
  • Feature depth outside voice is thinner than Genesys or Talkdesk, so an organisation prioritising digital-first omnichannel with deep workforce management will find gaps.
  • The product, support model and integration set are shaped around Indian market requirements, and organisations outside India get a smaller partner network and less mature local support.
  • On-premise deployment, one of its main selling points for regulated buyers, brings back infrastructure, upgrade and capacity planning costs that the move to cloud contact centres was meant to remove.

Pricing, plan by plan

8x8

$29.99/month
  • Pro$29.99/month
    • Calling and meetings
    • Video conferencing
    • Team messaging
  • Enterprise$undefined/month
    • Everything in Pro
    • Advanced analytics
    • Dedicated support

Ozonetel

On request
  • CloudAgent$undefined/month
    • No public rate card is published
    • Priced per agent seat plus telecom usage
    • Per minute call charges billed separately from seat licences

Which should you pick?

Choose 8x8 if

  • You need voice calling.
  • You work on Web, Windows, Macos, Ios, Android.
  • You also want video meetings.
8x8 review

Choose Ozonetel if

  • You need owned telecom infrastructure.
  • You work on Web, iOS, Android, Self-hosted.
  • You also want predictive and preview diallers.
Ozonetel review

Questions people ask

Is 8x8 or Ozonetel better?
Neither clearly leads. 8x8 starts at $29.99/month and Ozonetel at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 or Ozonetel?
8x8 starts at $29.99/month and Ozonetel at On request.
Does 8x8 or Ozonetel run on more platforms?
8x8 runs on Web, Windows, Macos, Ios, Android. Ozonetel runs on Web, iOS, Android, Self-hosted.
What is 8x8 best used for?
8x8 is most often used for business communication, customer contact, remote work, continuity. Of those, business communication and customer contact are not what Ozonetel is typically brought in for.
What can 8x8 do that Ozonetel cannot?
8x8 covers Voice calling, Video meetings, Team messaging, Call recording. Ozonetel covers Owned telecom infrastructure, Predictive and preview diallers, IVR designer, CRM embedded agent desktop.

Answered from the vendors’ own pages

Ozonetel: Does Ozonetel publish prices?

No. There is no working public rate card, and seat plus usage pricing is negotiated per account.

Ozonetel: Can it be deployed on-premise?

Yes. On-premise and private cloud deployments are offered, which is the main reason regulated Indian financial institutions choose it.

Ozonetel: What makes it different from a reseller?

Ozonetel operates its own telecom infrastructure in India rather than layering software over a third party carrier.

Ozonetel: Is voice the only channel?

No. WhatsApp and digital channels route into the same agent queues, though voice remains the strongest part of the product.

Share

Related pages

More on 8x8

More on Ozonetel

Keep looking

Other head to heads