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Customer Support · head to head

Groove vs Telesign

Groove logo

Groove

Customer Support

Simple, powerful support for growing businesses

From
$12/month
Free plan
No
Full reviewWebsite
Telesign logo

Telesign

Telecommunications

Phone number verification and fraud scoring rather than general purpose messaging

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: Groove billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch; Telesign risk scoring is probabilistic, so tuning thresholds trades fraud caught against genuine users blocked, and somebody has to own that trade-off continuously.
  • They diverge on capability: Groove covers Shared inbox, Telesign covers Phone number verification.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Groove and Telesign actually diverge.

Attributes where Groove and Telesign differ
AttributeGrooveTelesign
Starting price$12/monthOn request
Pricing modelsubscriptionPer message and per verification, priced by destination country
PlatformsWeb, Ios, AndroidWeb, APIs, Java, Python, JavaScript, PHP, C#
CategoryCustomer SupportTelecommunications
Founded2011Unknown

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Groove

  • Shared inbox
  • Knowledge base
  • Live chat
  • Automation rules
  • Reporting
  • Collision detection
  • Slack
  • Salesforce

Only in Telesign

  • Phone number verification
  • Phone number intelligence
  • Risk scoring
  • Published SMS rate card
  • Delivery routing

What people use each for

The jobs each tool is most often brought in to do.

Groove

  • Shared inbox and help desk ticketing for small support teamsnot Telesign
  • Handling email, chat and messaging support in one queuenot Telesign

Telesign

  • Consumer platforms blocking fake account creation at signupnot Groove
  • Fintechs and marketplaces checking SIM swap history before a high value actionnot Groove
  • Businesses suffering promotion and free trial abuse from disposable numbersnot Groove
  • Products needing passcode delivery optimised for completion rather than lowest costnot Groove

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Groove

  • Billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • A minimum of 250 tickets a month applies, which is a $3,000 annual commitment before any usage
  • A quiet month still pays the 250 ticket floor
  • No mailbox limit is published

Telesign

  • Risk scoring is probabilistic, so tuning thresholds trades fraud caught against genuine users blocked, and somebody has to own that trade-off continuously.
  • No voice pricing is published at all: every one of the 233 destinations in its public rate card lists voice as quote only, so voice cost cannot be modelled in advance.
  • It is a verification and risk product, so a business that also needs general purpose messaging will run a second vendor for that traffic.
  • Number intelligence quality varies by country because it depends on operator data availability, and coverage in some markets is thinner than the global claim implies.
  • The underlying carrier assets belong to its sibling companies rather than to Telesign, so network questions route back to a parent whose principal business is not developer APIs.

Pricing, plan by plan

Groove

$12/month
  • Standard$12/month
    • 1 mailbox
    • Knowledge base
    • Live chat
  • Plus$20/month
    • 5 mailboxes
    • Full reporting
    • Rules
  • Pro$35/month
    • 25 mailboxes
    • Salesforce
    • Enterprise SSO

Telesign

On request
  • Telesign$undefined/month
    • SMS prices published for 233 destination countries
    • Every voice destination listed as quote only
    • Enterprise agreements normally tied to volume commitments

Which should you pick?

Choose Groove if

  • You need shared inbox.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
Groove review

Choose Telesign if

  • You need phone number verification.
  • You work on Web, APIs, Java, Python, JavaScript, PHP, C#.
  • You also want phone number intelligence.
Telesign review

Questions people ask

Is Groove or Telesign better?
Neither clearly leads. Groove starts at $12/month and Telesign at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Groove or Telesign?
Groove starts at $12/month and Telesign at On request.
Does Groove or Telesign run on more platforms?
Groove runs on Web, Ios, Android. Telesign runs on Web, APIs, Java, Python, JavaScript, PHP, C#.
What is Groove best used for?
Groove is most often used for shared inbox and help desk ticketing for small support teams, handling email, chat and messaging support in one queue. Of those, shared inbox and help desk ticketing for small support teams and handling email, chat and messaging support in one queue are not what Telesign is typically brought in for.
What can Groove do that Telesign cannot?
Groove covers Shared inbox, Knowledge base, Live chat, Automation rules. Telesign covers Phone number verification, Phone number intelligence, Risk scoring, Published SMS rate card.

Answered from the vendors’ own pages

Groove: How is Helply priced?

Helply uses per-ticket pricing at 1 dollar per ticket. This single price covers all features including resolutions, drafts, churn alerts, upsell flags, feature requests, and documentation.

Source
Telesign: Who owns Telesign?

Proximus, the Belgian telecommunications operator. It acquired Telesign in 2017 through its subsidiary BICS and has owned it outright since February 2021. Telesign now sits in Proximus Global alongside BICS and Route Mobile.

Groove: Do I need to pay per team member for Helply?

No, Helply charges per ticket, not per seat. You can bring your entire team, AEs, PMs, and integrations without additional per-person charges.

Source
Telesign: Did Telesign go public?

No. A merger with the North Atlantic Acquisition Corporation special purpose vehicle was announced in December 2021 at around 1.3 billion dollars and terminated on 1 July 2022, so it remained within Proximus.

Groove: What's included in Helply's per-ticket price?

The per-ticket price of 1 dollar includes resolutions, drafts, churn alerts, upsell flags, feature requests, documentation, and all AI capabilities with no separate add-on charges.

Source
Telesign: Is Telesign a cheaper way to send one-time passcodes?

No, and that is not its purpose. It routes for verification completion and adds a risk judgement about the number. If you only need cheap message delivery, compare rate card vendors instead.

Groove: Is there a free trial for Helply?

Helply offers a free 12-minute demo walkthrough. Enterprise plans are also available for larger organizations.

Source
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