Softwr

Software · head to head

Customerly vs ManyChat

Customerly logo

Customerly

Software

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite
ManyChat logo

ManyChat

Software

Chatbot and automation platform for Instagram, Messenger, WhatsApp, and SMS

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale; ManyChat pro plan pricing scales quickly with contact count, becoming expensive for large audiences.
  • They diverge on capability: Customerly covers Live chat, ManyChat covers Visual Flow Builder.

Where they differ

Only the attributes on which Customerly and ManyChat actually diverge.

Attributes where Customerly and ManyChat differ
AttributeCustomerlyManyChat
Pricing modelsubscriptionfreemium
Founded2015Unknown

Identical on both: starting price (Free), free tier (Yes), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Customerly

  • Live chat
  • Email marketing
  • Customer surveys
  • Help center
  • Automation
  • Video chat
  • Slack
  • WordPress

Only in ManyChat

  • Visual Flow Builder
  • Instagram Automation
  • WhatsApp Automation
  • SMS Marketing
  • Broadcast Campaigns
  • E-commerce Integrations

What people use each for

The jobs each tool is most often brought in to do.

Customerly

  • Customer supportnot ManyChat
  • Lead generationnot ManyChat
  • Email marketingnot ManyChat
  • Customer feedbacknot ManyChat

ManyChat

  • Automating Instagram DM and comment repliesnot Customerly
  • Lead generation via chat funnelsnot Customerly
  • WhatsApp order updates and broadcastsnot Customerly
  • E-commerce cart recovery via chatnot Customerly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

ManyChat

  • Pro plan pricing scales quickly with contact count, becoming expensive for large audiences.
  • WhatsApp automation requires a connected WhatsApp Business API number with separate messaging costs.
  • The free plan has restrictive contact and feature limits compared to paid competitors.
  • Advanced flow logic can become difficult to manage for very complex automation sequences.

Pricing, plan by plan

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

ManyChat

Free
  • Free$undefined/month
    • Limited contacts
    • Core automation features
    • Basic channels
  • Pro$15/month
    • Higher contact limits
    • All channels
    • Broadcast messaging

Which should you pick?

Choose Customerly if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want email marketing.
Customerly review

Choose ManyChat if

  • You need visual flow builder.
  • You want to start without paying.
  • You work on web, ios, android.
  • You also want instagram automation.
ManyChat review

Questions people ask

Is Customerly or ManyChat better?
Neither clearly leads. Customerly starts at Free and ManyChat at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Customerly or ManyChat?
Customerly starts at Free and ManyChat at Free.
Does Customerly or ManyChat run on more platforms?
Customerly runs on Web, Ios, Android. ManyChat runs on web, ios, android.
Can I use Customerly for free?
Both have a free tier, so you can try either at no cost before committing.
What is Customerly best used for?
Customerly is most often used for customer support, lead generation, email marketing, customer feedback. Of those, customer support and lead generation are not what ManyChat is typically brought in for.
What can Customerly do that ManyChat cannot?
Customerly covers Live chat, Email marketing, Customer surveys, Help center. ManyChat covers Visual Flow Builder, Instagram Automation, WhatsApp Automation, SMS Marketing.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
Share

Related pages

More on Customerly

More on ManyChat

Keep looking

Other head to heads