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Customer Support · head to head

Dixa vs LiquidPlanner

Dixa logo

Dixa

Customer Support

Customer friendship platform

From
$39/month
Rated
-
Full reviewWebsite
LiquidPlanner logo

LiquidPlanner

Project Management

Predictive project management

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Dixa entry pricing is 89 EUR per agent per month, which is high against comparable help desks; LiquidPlanner rebranded to Tempo Portfolio Manager; the pricing page shows no published figures, only an early access sign-up
  • They diverge on capability: Dixa covers Unified inbox, LiquidPlanner covers Predictive scheduling.

Where they differ

Only the attributes on which Dixa and LiquidPlanner actually diverge.

Attributes where Dixa and LiquidPlanner differ
AttributeDixaLiquidPlanner
Starting price$39/monthOn request
PlatformsWeb, Ios, AndroidWeb
CategoryCustomer SupportProject Management
Founded20152006

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Dixa

  • Unified inbox
  • Smart routing
  • Native phone
  • Live chat
  • Real-time analytics
  • Agent workspace
  • Shopify
  • HubSpot

Only in LiquidPlanner

  • Predictive scheduling
  • Resource management
  • Time tracking
  • Analytics
  • Workload management
  • Jira
  • Slack
  • SOC 2

Both cover

  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Dixa

  • Omnichannel customer service across phone, email, chat and socialnot LiquidPlanner
  • Routing conversations to agents by skill and customer datanot LiquidPlanner

LiquidPlanner

  • Productivitynot Dixa
  • Collaborationnot Dixa
  • Task managementnot Dixa
  • Organizationnot Dixa

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Dixa

  • Entry pricing is 89 EUR per agent per month, which is high against comparable help desks
  • The AI agent is billed separately at 0.35 EUR per conversation on top of the seat price
  • Skills based routing and advanced automations require the Ultimate plan at 139 EUR per agent
  • SSO, custom user roles and auto redaction are Prime only at 179 EUR per agent
  • There is no self serve trial, and the vendor states every rollout is guided
  • Quality assurance and the AI co pilot are paid add ons on every tier

LiquidPlanner

  • Rebranded to Tempo Portfolio Manager; the pricing page shows no published figures, only an early access sign-up

Pricing, plan by plan

Dixa

$39/month
  • Essential$39/month
    • 3 channels
    • Basic routing
    • Agent workspace
  • Growth$89/month
    • All channels
    • Advanced routing
    • IVR
  • Ultimate$139/month
    • Everything in Growth
    • Workforce management
    • Quality assurance

LiquidPlanner

On request
  • Essentials$15/month
    • Project management
    • Basic scheduling
  • Professional$25/month
    • Predictive scheduling
    • Resource management
    • Analytics

Which should you pick?

Choose Dixa if

  • You need unified inbox.
  • You work on Web, Ios, Android.
  • You also want smart routing.
Dixa review

Choose LiquidPlanner if

  • You need predictive scheduling.
  • You also want resource management.
LiquidPlanner review

Questions people ask

Is Dixa or LiquidPlanner better?
Neither clearly leads. Dixa starts at $39/month and LiquidPlanner at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Dixa or LiquidPlanner?
Dixa starts at $39/month and LiquidPlanner at On request.
Does Dixa or LiquidPlanner run on more platforms?
Dixa runs on Web, Ios, Android. LiquidPlanner runs on Web.
What is Dixa best used for?
Dixa is most often used for omnichannel customer service across phone, email, chat and social, routing conversations to agents by skill and customer data. Of those, omnichannel customer service across phone, email, chat and social and routing conversations to agents by skill and customer data are not what LiquidPlanner is typically brought in for.
What can Dixa do that LiquidPlanner cannot?
Dixa covers Unified inbox, Smart routing, Native phone, Live chat. LiquidPlanner covers Predictive scheduling, Resource management, Time tracking, Analytics. Both handle Salesforce, Web support.
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