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Freshdesk vs LiquidPlanner

Freshdesk logo

Freshdesk

All industries

Delight your customers, effortlessly

From
$19/month
Rated
-
Full reviewWebsite
LiquidPlanner logo

LiquidPlanner

Project Management

Predictive project management

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Freshdesk growth tier lacks multilingual helpdesk and custom reporting dashboards; LiquidPlanner rebranded to Tempo Portfolio Manager; the pricing page shows no published figures, only an early access sign-up
  • They diverge on capability: Freshdesk covers Ticketing, LiquidPlanner covers Predictive scheduling.

Where they differ

Only the attributes on which Freshdesk and LiquidPlanner actually diverge.

Attributes where Freshdesk and LiquidPlanner differ
AttributeFreshdeskLiquidPlanner
Starting price$19/monthOn request
CategoryAll industriesProject Management
Founded20102006

Identical on both: pricing model (subscription), free tier (No), platforms (Web), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshdesk

  • Ticketing
  • Automation
  • Self-service
  • Team collaboration
  • Multi-channel support
  • SLA management
  • Reporting
  • Mobile apps

Only in LiquidPlanner

  • Predictive scheduling
  • Resource management
  • Time tracking
  • Analytics
  • Workload management
  • SOC 2
  • Web support

Both cover

  • Slack
  • Salesforce
  • Jira

What people use each for

The jobs each tool is most often brought in to do.

Freshdesk

  • Help desk and ticketing systemnot LiquidPlanner
  • Customer support portal and knowledge basenot LiquidPlanner
  • Multi-channel support coordinationnot LiquidPlanner
  • AI-assisted support agent interactionnot LiquidPlanner

LiquidPlanner

  • Productivitynot Freshdesk
  • Collaborationnot Freshdesk
  • Task managementnot Freshdesk
  • Organizationnot Freshdesk

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshdesk

  • Growth tier lacks multilingual helpdesk and custom reporting dashboards
  • Skill-based routing available only on Enterprise tier
  • Freddy AI Copilot requires separate £29/agent/month add-on on Pro and Enterprise plans
  • AI agent sessions charged beyond initial 500 sessions: £49 per additional 100 sessions
  • Day passes for non-agents vary by tier: £2 (Growth), £7 (Pro), £12 (Enterprise)

LiquidPlanner

  • Rebranded to Tempo Portfolio Manager; the pricing page shows no published figures, only an early access sign-up

Pricing, plan by plan

Freshdesk

$19/month

No published plan breakdown. See the Freshdesk review.

LiquidPlanner

On request
  • Essentials$15/month
    • Project management
    • Basic scheduling
  • Professional$25/month
    • Predictive scheduling
    • Resource management
    • Analytics

Which should you pick?

Choose Freshdesk if

  • You need ticketing.
  • You also want automation.
Freshdesk review

Choose LiquidPlanner if

  • You need predictive scheduling.
  • You also want resource management.
LiquidPlanner review

Questions people ask

Is Freshdesk or LiquidPlanner better?
Neither clearly leads. Freshdesk starts at $19/month and LiquidPlanner at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshdesk or LiquidPlanner?
Freshdesk starts at $19/month and LiquidPlanner at On request.
Does Freshdesk or LiquidPlanner run on more platforms?
Both run on Web, so platform support will not decide this one for you.
What is Freshdesk best used for?
Freshdesk is most often used for help desk and ticketing system, customer support portal and knowledge base, multi-channel support coordination, ai-assisted support agent interaction. Of those, help desk and ticketing system and customer support portal and knowledge base are not what LiquidPlanner is typically brought in for.
What can Freshdesk do that LiquidPlanner cannot?
Freshdesk covers Ticketing, Automation, Self-service, Team collaboration. LiquidPlanner covers Predictive scheduling, Resource management, Time tracking, Analytics. Both handle Slack, Salesforce, Jira.
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Related pages

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