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Customer Support · head to head

Amazon Connect vs LiquidPlanner

Amazon Connect logo

Amazon Connect

Customer Support

Cloud contact center from AWS

From
Free
Rated
-
Full reviewWebsite
LiquidPlanner logo

LiquidPlanner

Project Management

Predictive project management

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Amazon Connect has a free tier, so it costs nothing to try first.
  • Each has a real cost: Amazon Connect telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call; LiquidPlanner rebranded to Tempo Portfolio Manager; the pricing page shows no published figures, only an early access sign-up
  • They diverge on capability: Amazon Connect covers Voice, LiquidPlanner covers Predictive scheduling.

Where they differ

Only the attributes on which Amazon Connect and LiquidPlanner actually diverge.

Attributes where Amazon Connect and LiquidPlanner differ
AttributeAmazon ConnectLiquidPlanner
Starting priceFreeOn request
Pricing modelusage-basedsubscription
Free tierYesNo
CategoryCustomer SupportProject Management

Identical on both: platforms (Web), user rating (Not yet rated), founded (2006).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amazon Connect

  • Voice
  • Chat
  • Tasks
  • ML-powered analytics
  • Contact Lens
  • Outbound campaigns
  • Forecasting
  • ServiceNow

Only in LiquidPlanner

  • Predictive scheduling
  • Resource management
  • Time tracking
  • Analytics
  • Workload management
  • Jira
  • Slack
  • SOC 2

Both cover

  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Amazon Connect

  • Cloud contact centre with no per-seat licencenot LiquidPlanner
  • Voice, chat, email and SMS in one queuenot LiquidPlanner
  • Conversational analytics and agent assistnot LiquidPlanner
  • Outbound campaigns and automated contactnot LiquidPlanner
  • Workforce scheduling for contact centre agentsnot LiquidPlanner

LiquidPlanner

  • Productivitynot Amazon Connect
  • Collaborationnot Amazon Connect
  • Task managementnot Amazon Connect
  • Organizationnot Amazon Connect

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amazon Connect

  • Telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call
  • Every channel is metered individually: $0.010 per chat message, $0.080 per email and $0.014 per SMS
  • Rates vary by region and by third-party provider, so a published figure is indicative rather than final
  • Cost tracks contact volume, which makes forecasting hard for a queue with seasonal peaks

LiquidPlanner

  • Rebranded to Tempo Portfolio Manager; the pricing page shows no published figures, only an early access sign-up

Pricing, plan by plan

Amazon Connect

Free
  • Pay-as-you-go$0.018/minute
    • Voice minutes
    • Free tier available
    • No upfront costs

LiquidPlanner

On request
  • Essentials$15/month
    • Project management
    • Basic scheduling
  • Professional$25/month
    • Predictive scheduling
    • Resource management
    • Analytics

Which should you pick?

Choose Amazon Connect if

  • You need voice.
  • You want to start without paying.
  • You also want chat.
Amazon Connect review

Choose LiquidPlanner if

  • You need predictive scheduling.
  • You also want resource management.
LiquidPlanner review

Questions people ask

Is Amazon Connect or LiquidPlanner better?
Neither clearly leads. Amazon Connect starts at Free and LiquidPlanner at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amazon Connect or LiquidPlanner?
Amazon Connect has a free tier; the other does not. Paid plans start at Free for Amazon Connect and On request for LiquidPlanner.
Does Amazon Connect or LiquidPlanner run on more platforms?
Both run on Web, so platform support will not decide this one for you.
Can I use Amazon Connect for free?
Yes. Amazon Connect has a free tier, so you can try it without paying. LiquidPlanner starts at On request.
What is Amazon Connect best used for?
Amazon Connect is most often used for cloud contact centre with no per-seat licence, voice, chat, email and sms in one queue, conversational analytics and agent assist, outbound campaigns and automated contact. Of those, cloud contact centre with no per-seat licence and voice, chat, email and sms in one queue are not what LiquidPlanner is typically brought in for.
What can Amazon Connect do that LiquidPlanner cannot?
Amazon Connect covers Voice, Chat, Tasks, ML-powered analytics. LiquidPlanner covers Predictive scheduling, Resource management, Time tracking, Analytics. Both handle Salesforce, Web support.
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