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Software · head to head

Chatwoot vs LiquidPlanner

Chatwoot logo

Chatwoot

Software

Open-source customer engagement platform

From
Free
Rated
-
Full reviewWebsite
LiquidPlanner logo

LiquidPlanner

Software

Predictive project management

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Chatwoot has a free tier, so it costs nothing to try first.
  • Each has a real cost: Chatwoot free plan limited to 2 agents and 500 conversations per month; LiquidPlanner rebranded to Tempo Portfolio Manager; the pricing page shows no published figures, only an early access sign-up
  • They diverge on capability: Chatwoot covers Live chat, LiquidPlanner covers Predictive scheduling.

Where they differ

Only the attributes on which Chatwoot and LiquidPlanner actually diverge.

Attributes where Chatwoot and LiquidPlanner differ
AttributeChatwootLiquidPlanner
Starting priceFreeOn request
Pricing modelUnknownsubscription
Free tierYesNo
PlatformsWeb, Cloud, Self-hostedWeb
Founded20172006

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chatwoot

  • Live chat
  • Email inbox
  • Social channels
  • Knowledge base
  • Chatbots
  • Reports
  • WhatsApp
  • Telegram

Only in LiquidPlanner

  • Predictive scheduling
  • Resource management
  • Time tracking
  • Analytics
  • Workload management
  • Jira
  • Salesforce
  • SOC 2

Both cover

  • Slack
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Chatwoot

  • Self-hosted supportnot LiquidPlanner
  • Privacy-first chatnot LiquidPlanner
  • Multi-channel supportnot LiquidPlanner

LiquidPlanner

  • Productivitynot Chatwoot
  • Collaborationnot Chatwoot
  • Task managementnot Chatwoot
  • Organizationnot Chatwoot

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chatwoot

  • Free plan limited to 2 agents and 500 conversations per month
  • Self-hosted option requires managing infrastructure, updates, and external messaging costs
  • Smaller ecosystem and community compared to Zendesk or Intercom
  • AI features require credit consumption and additional configuration

LiquidPlanner

  • Rebranded to Tempo Portfolio Manager; the pricing page shows no published figures, only an early access sign-up

Pricing, plan by plan

Chatwoot

Free
  • HackerFree
    • 2 agents
    • 500 conversations per month
    • 1 live chat channel
  • Startups$19/month
    • Unlimited agents
    • Unlimited conversations

LiquidPlanner

On request
  • Essentials$15/month
    • Project management
    • Basic scheduling
  • Professional$25/month
    • Predictive scheduling
    • Resource management
    • Analytics

Which should you pick?

Choose Chatwoot if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Cloud, Self-hosted.
  • You also want email inbox.
Chatwoot review

Choose LiquidPlanner if

  • You need predictive scheduling.
  • You also want resource management.
LiquidPlanner review

Questions people ask

Is Chatwoot or LiquidPlanner better?
Neither clearly leads. Chatwoot starts at Free and LiquidPlanner at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chatwoot or LiquidPlanner?
Chatwoot has a free tier; the other does not. Paid plans start at Free for Chatwoot and On request for LiquidPlanner.
Does Chatwoot or LiquidPlanner run on more platforms?
Chatwoot runs on Web, Cloud, Self-hosted. LiquidPlanner runs on Web.
Can I use Chatwoot for free?
Yes. Chatwoot has a free tier, so you can try it without paying. LiquidPlanner starts at On request.
What is Chatwoot best used for?
Chatwoot is most often used for self-hosted support, privacy-first chat, multi-channel support. Of those, self-hosted support and privacy-first chat are not what LiquidPlanner is typically brought in for.
What can Chatwoot do that LiquidPlanner cannot?
Chatwoot covers Live chat, Email inbox, Social channels, Knowledge base. LiquidPlanner covers Predictive scheduling, Resource management, Time tracking, Analytics. Both handle Slack, Web support.

Answered from the vendors’ own pages

Chatwoot: Does Chatwoot offer a self-hosted option?

Yes. Chatwoot provides both cloud-hosted and self-hosted versions. Self-hosting is free with the open-source version, though you handle infrastructure, maintenance, and external messaging costs.

Source
Chatwoot: What communication channels does Chatwoot support?

Chatwoot supports email, live chat, WhatsApp, Facebook, Twitter, Instagram, and other social media channels consolidated into a single inbox.

Source
Chatwoot: Is there a free plan for Chatwoot?

Yes. Chatwoot offers a free Hacker plan supporting up to 2 agents, 500 conversations per month, and one live chat channel.

Source
Chatwoot: What AI features does Chatwoot include?

Chatwoot includes Captain AI agent for automated responses, Copilot for smart reply suggestions, and live translation features.

Source
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Related pages

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