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Software · head to head

Groove vs LiquidPlanner

Groove logo

Groove

Software

Simple, powerful support for growing businesses

From
$12/month
Rated
-
Full reviewWebsite
LiquidPlanner logo

LiquidPlanner

Software

Predictive project management

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Groove billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch; LiquidPlanner rebranded to Tempo Portfolio Manager; the pricing page shows no published figures, only an early access sign-up
  • They diverge on capability: Groove covers Shared inbox, LiquidPlanner covers Predictive scheduling.

Where they differ

Only the attributes on which Groove and LiquidPlanner actually diverge.

Attributes where Groove and LiquidPlanner differ
AttributeGrooveLiquidPlanner
Starting price$12/monthOn request
PlatformsWeb, Ios, AndroidWeb
Founded20112006

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Groove

  • Shared inbox
  • Knowledge base
  • Live chat
  • Automation rules
  • Reporting
  • Collision detection
  • Zapier
  • Trello

Only in LiquidPlanner

  • Predictive scheduling
  • Resource management
  • Time tracking
  • Analytics
  • Workload management
  • SOC 2

Both cover

  • Slack
  • Salesforce
  • Jira
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Groove

  • Shared inbox and help desk ticketing for small support teamsnot LiquidPlanner
  • Handling email, chat and messaging support in one queuenot LiquidPlanner

LiquidPlanner

  • Productivitynot Groove
  • Collaborationnot Groove
  • Task managementnot Groove
  • Organizationnot Groove

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Groove

  • Billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • A minimum of 250 tickets a month applies, which is a $3,000 annual commitment before any usage
  • A quiet month still pays the 250 ticket floor
  • No mailbox limit is published

LiquidPlanner

  • Rebranded to Tempo Portfolio Manager; the pricing page shows no published figures, only an early access sign-up

Pricing, plan by plan

Groove

$12/month
  • Standard$12/month
    • 1 mailbox
    • Knowledge base
    • Live chat
  • Plus$20/month
    • 5 mailboxes
    • Full reporting
    • Rules
  • Pro$35/month
    • 25 mailboxes
    • Salesforce
    • Enterprise SSO

LiquidPlanner

On request
  • Essentials$15/month
    • Project management
    • Basic scheduling
  • Professional$25/month
    • Predictive scheduling
    • Resource management
    • Analytics

Which should you pick?

Choose Groove if

  • You need shared inbox.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
Groove review

Choose LiquidPlanner if

  • You need predictive scheduling.
  • You also want resource management.
LiquidPlanner review

Questions people ask

Is Groove or LiquidPlanner better?
Neither clearly leads. Groove starts at $12/month and LiquidPlanner at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Groove or LiquidPlanner?
Groove starts at $12/month and LiquidPlanner at On request.
Does Groove or LiquidPlanner run on more platforms?
Groove runs on Web, Ios, Android. LiquidPlanner runs on Web.
What is Groove best used for?
Groove is most often used for shared inbox and help desk ticketing for small support teams, handling email, chat and messaging support in one queue. Of those, shared inbox and help desk ticketing for small support teams and handling email, chat and messaging support in one queue are not what LiquidPlanner is typically brought in for.
What can Groove do that LiquidPlanner cannot?
Groove covers Shared inbox, Knowledge base, Live chat, Automation rules. LiquidPlanner covers Predictive scheduling, Resource management, Time tracking, Analytics. Both handle Slack, Salesforce, Jira, Web support.
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Related pages

More on Groove

More on LiquidPlanner

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