Softwr

Customer Support · head to head

HappyFox vs LiquidPlanner

HappyFox logo

HappyFox

Customer Support

Help desk software for happy customers

From
$29/month
Rated
-
LiquidPlanner logo

LiquidPlanner

Customer Support

Predictive project management

From
On request
Rated
-

The short version

  • Each has a real cost: HappyFox the Basic plan caps agents at 5, with unlimited agents only above it; LiquidPlanner rebranded to Tempo Portfolio Manager; the pricing page shows no published figures, only an early access sign-up
  • They diverge on capability: HappyFox covers Ticketing, LiquidPlanner covers Predictive scheduling.

Where they differ

Only the attributes on which HappyFox and LiquidPlanner actually diverge.

Attributes where HappyFox and LiquidPlanner differ
AttributeHappyFoxLiquidPlanner
Starting price$29/monthOn request
PlatformsWeb, Ios, AndroidWeb
CategoryCustomer SupportUnknown
Founded20122006

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in HappyFox

  • Ticketing
  • Knowledge base
  • Automation
  • SLA management
  • Self-service portal
  • Reporting
  • Microsoft Teams
  • Zapier

Only in LiquidPlanner

  • Predictive scheduling
  • Resource management
  • Time tracking
  • Analytics
  • Workload management
  • SOC 2

Both cover

  • Salesforce
  • Slack
  • Jira
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

HappyFox

  • Help desk ticketing across email, chat and phonenot LiquidPlanner
  • Managing internal and customer support requests in one queuenot LiquidPlanner

LiquidPlanner

  • Productivitynot HappyFox
  • Collaborationnot HappyFox
  • Task managementnot HappyFox
  • Organizationnot HappyFox

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

HappyFox

  • The Basic plan caps agents at 5, with unlimited agents only above it
  • Per agent prices are not published on the main pricing page and require opening a separate page per product
  • The 20% saving requires annual billing

LiquidPlanner

  • Rebranded to Tempo Portfolio Manager; the pricing page shows no published figures, only an early access sign-up

Pricing, plan by plan

HappyFox

$29/month
  • Mighty$29/month
    • Omnichannel ticketing
    • SLA management
    • Basic reporting
  • Fantastic$49/month
    • Everything in Mighty
    • Custom fields
    • Asset management
  • Enterprise$69/month
    • Everything in Fantastic
    • Task management
    • Advanced automation
  • Enterprise Plus$89/month
    • Agent scripting
    • Custom roles
    • Sandbox

LiquidPlanner

On request
  • Essentials$15/month
    • Project management
    • Basic scheduling
  • Professional$25/month
    • Predictive scheduling
    • Resource management
    • Analytics

Which should you pick?

Choose HappyFox if

  • You need ticketing.
  • You work on Web, Ios, Android.
  • You also want knowledge base.

Choose LiquidPlanner if

  • You need predictive scheduling.
  • You also want resource management.

Questions people ask

Is HappyFox or LiquidPlanner better?
Neither clearly leads. HappyFox starts at $29/month and LiquidPlanner at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, HappyFox or LiquidPlanner?
HappyFox starts at $29/month and LiquidPlanner at On request.
Does HappyFox or LiquidPlanner run on more platforms?
HappyFox runs on Web, Ios, Android. LiquidPlanner runs on Web.
What is HappyFox best used for?
HappyFox is most often used for help desk ticketing across email, chat and phone, managing internal and customer support requests in one queue. Of those, help desk ticketing across email, chat and phone and managing internal and customer support requests in one queue are not what LiquidPlanner is typically brought in for.
What can HappyFox do that LiquidPlanner cannot?
HappyFox covers Ticketing, Knowledge base, Automation, SLA management. LiquidPlanner covers Predictive scheduling, Resource management, Time tracking, Analytics. Both handle Salesforce, Slack, Jira, Web support.

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