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Software · head to head

Culture Amp vs Zendesk

Culture Amp logo

Culture Amp

Software

Build a better workplace with employee experience data

From
On request
Rated
-
Full reviewWebsite
Zendesk logo

Zendesk

Software

Champions of customer service

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Culture Amp no price is published, and cost depends on employee count, product chosen and service tier; Zendesk aI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • They diverge on capability: Culture Amp covers Employee engagement surveys, Zendesk covers Ticket management.

Where they differ

Only the attributes on which Culture Amp and Zendesk actually diverge.

Attributes where Culture Amp and Zendesk differ
AttributeCulture AmpZendesk
Starting priceOn request$19/month
PlatformsWeb, Ios, Android, ApiWeb
Founded20092007

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Culture Amp

  • Employee engagement surveys
  • Pulse surveys
  • Performance management
  • Goal tracking
  • 360-degree feedback
  • Analytics & insights
  • Action planning
  • Manager effectiveness

Only in Zendesk

  • Ticket management
  • Omnichannel support
  • Knowledge base
  • Live chat
  • Call center
  • Analytics & reporting
  • Automation
  • Customer satisfaction

Both cover

  • Slack
  • Microsoft Teams
  • ISO27001

What people use each for

The jobs each tool is most often brought in to do.

Culture Amp

  • Employee engagement surveys and analysisnot Zendesk
  • Performance reviews and development planning across an organisationnot Zendesk

Zendesk

  • Help desk and ticketing system managementnot Culture Amp
  • Omnichannel customer supportnot Culture Amp
  • Knowledge base and self-service portalsnot Culture Amp
  • AI-assisted customer servicenot Culture Amp

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Culture Amp

  • No price is published, and cost depends on employee count, product chosen and service tier
  • All products are billed annually
  • Support level is banded by organisation size, with additional support starting at 200 employees and enterprise treatment at 1,000, so smaller customers get less for the same product

Zendesk

  • AI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • Copilot and Contact Center features available as separate add-ons at £50+/agent/month
  • Advanced routing, workforce engagement, and approval workflows limited to Enterprise tier
  • Highest tier requires sales consultation and custom pricing

Pricing, plan by plan

Culture Amp

On request
  • Engage$undefined/month
    • Engagement surveys
    • Pulse surveys
    • Action planning
  • Perform$undefined/month
    • Goal tracking
    • Performance reviews
    • 1-on-1 meetings
  • Develop$undefined/month
    • Skills development
    • Career paths
    • Learning integrations

Zendesk

$19/month

No published plan breakdown. See the Zendesk review.

Which should you pick?

Choose Culture Amp if

  • You need employee engagement surveys.
  • You work on Web, Ios, Android, Api.
  • You also want pulse surveys.
Culture Amp review

Choose Zendesk if

  • You need ticket management.
  • You also want omnichannel support.
Zendesk review

Questions people ask

Is Culture Amp or Zendesk better?
Neither clearly leads. Culture Amp starts at On request and Zendesk at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Culture Amp or Zendesk?
Culture Amp starts at On request and Zendesk at $19/month.
Does Culture Amp or Zendesk run on more platforms?
Culture Amp runs on Web, Ios, Android, Api. Zendesk runs on Web.
What is Culture Amp best used for?
Culture Amp is most often used for employee engagement surveys and analysis, performance reviews and development planning across an organisation. Of those, employee engagement surveys and analysis and performance reviews and development planning across an organisation are not what Zendesk is typically brought in for.
What can Culture Amp do that Zendesk cannot?
Culture Amp covers Employee engagement surveys, Pulse surveys, Performance management, Goal tracking. Zendesk covers Ticket management, Omnichannel support, Knowledge base, Live chat. Both handle Slack, Microsoft Teams, ISO27001.
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