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Software · head to head

Culture Amp vs Freshdesk

Culture Amp logo

Culture Amp

Software

Build a better workplace with employee experience data

From
On request
Rated
-
Full reviewWebsite
Freshdesk logo

Freshdesk

Software

Delight your customers, effortlessly

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Culture Amp no price is published, and cost depends on employee count, product chosen and service tier; Freshdesk growth tier lacks multilingual helpdesk and custom reporting dashboards
  • They diverge on capability: Culture Amp covers Employee engagement surveys, Freshdesk covers Ticketing.

Where they differ

Only the attributes on which Culture Amp and Freshdesk actually diverge.

Attributes where Culture Amp and Freshdesk differ
AttributeCulture AmpFreshdesk
Starting priceOn request$19/month
PlatformsWeb, Ios, Android, ApiWeb
Founded20092010

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Culture Amp

  • Employee engagement surveys
  • Pulse surveys
  • Performance management
  • Goal tracking
  • 360-degree feedback
  • Analytics & insights
  • Action planning
  • Manager effectiveness

Only in Freshdesk

  • Ticketing
  • Automation
  • Self-service
  • Team collaboration
  • Multi-channel support
  • SLA management
  • Reporting
  • Mobile apps

Both cover

  • Slack
  • Microsoft Teams
  • ISO27001
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Culture Amp

  • Employee engagement surveys and analysisnot Freshdesk
  • Performance reviews and development planning across an organisationnot Freshdesk

Freshdesk

  • Help desk and ticketing systemnot Culture Amp
  • Customer support portal and knowledge basenot Culture Amp
  • Multi-channel support coordinationnot Culture Amp
  • AI-assisted support agent interactionnot Culture Amp

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Culture Amp

  • No price is published, and cost depends on employee count, product chosen and service tier
  • All products are billed annually
  • Support level is banded by organisation size, with additional support starting at 200 employees and enterprise treatment at 1,000, so smaller customers get less for the same product

Freshdesk

  • Growth tier lacks multilingual helpdesk and custom reporting dashboards
  • Skill-based routing available only on Enterprise tier
  • Freddy AI Copilot requires separate £29/agent/month add-on on Pro and Enterprise plans
  • AI agent sessions charged beyond initial 500 sessions: £49 per additional 100 sessions
  • Day passes for non-agents vary by tier: £2 (Growth), £7 (Pro), £12 (Enterprise)

Pricing, plan by plan

Culture Amp

On request
  • Engage$undefined/month
    • Engagement surveys
    • Pulse surveys
    • Action planning
  • Perform$undefined/month
    • Goal tracking
    • Performance reviews
    • 1-on-1 meetings
  • Develop$undefined/month
    • Skills development
    • Career paths
    • Learning integrations

Freshdesk

$19/month

No published plan breakdown. See the Freshdesk review.

Which should you pick?

Choose Culture Amp if

  • You need employee engagement surveys.
  • You work on Web, Ios, Android, Api.
  • You also want pulse surveys.
Culture Amp review

Choose Freshdesk if

  • You need ticketing.
  • You also want automation.
Freshdesk review

Questions people ask

Is Culture Amp or Freshdesk better?
Neither clearly leads. Culture Amp starts at On request and Freshdesk at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Culture Amp or Freshdesk?
Culture Amp starts at On request and Freshdesk at $19/month.
Does Culture Amp or Freshdesk run on more platforms?
Culture Amp runs on Web, Ios, Android, Api. Freshdesk runs on Web.
What is Culture Amp best used for?
Culture Amp is most often used for employee engagement surveys and analysis, performance reviews and development planning across an organisation. Of those, employee engagement surveys and analysis and performance reviews and development planning across an organisation are not what Freshdesk is typically brought in for.
What can Culture Amp do that Freshdesk cannot?
Culture Amp covers Employee engagement surveys, Pulse surveys, Performance management, Goal tracking. Freshdesk covers Ticketing, Automation, Self-service, Team collaboration. Both handle Slack, Microsoft Teams, ISO27001, GDPR.
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