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Live Chat & Chatbots · head to head

Pure Chat vs HubSpot Live Chat

Pure Chat logo

Pure Chat

Live Chat & Chatbots

Simple and affordable live chat for any business

From
Free
Rated
-
Full reviewWebsite
HubSpot Live Chat logo

HubSpot Live Chat

Live Chat & Chatbots

Live chat integrated with HubSpot CRM platform

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Pure Chat growth plan is capped at 4 users and 1 website, and PRO is capped at 10 users, with extra seats billed separately at $8 to $15/month per additional operator; HubSpot Live Chat the Internet Archive's capture of HubSpot's live chat page on 4 January 2022 confirmed live chat is offered free as part of Service Hub, which the page states also has separate premium plans, though no premium figure appeared on the page itself.
  • They diverge on capability: Pure Chat covers Live chat widget, HubSpot Live Chat covers Live chat messaging.

Where they differ

Only the attributes on which Pure Chat and HubSpot Live Chat actually diverge.

Attributes where Pure Chat and HubSpot Live Chat differ
AttributePure ChatHubSpot Live Chat
Founded20112006

Identical on both: starting price (Free), pricing model (freemium), free tier (Yes), platforms (Web, Mobile app, IOS, Android), user rating (Not yet rated), category (Live Chat & Chatbots).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Pure Chat

  • Live chat widget
  • Visitor information
  • Chat transcripts
  • Department routing
  • HubSpot
  • Zapier
  • API

Only in HubSpot Live Chat

  • Live chat messaging
  • CRM integration
  • Visitor identification
  • Chatbot builder
  • Slack
  • Gmail
  • Outlook

Both cover

  • Salesforce
  • Web support
  • Mobile app support
  • IOS support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Pure Chat

  • Small single-site teams needing live chat with SMS notificationsnot HubSpot Live Chat

HubSpot Live Chat

  • Customer engagementnot Pure Chat
  • Lead generationnot Pure Chat
  • Customer supportnot Pure Chat
  • Sales automationnot Pure Chat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Pure Chat

  • Growth plan is capped at 4 users and 1 website, and PRO is capped at 10 users, with extra seats billed separately at $8 to $15/month per additional operator
  • Monthly billing costs more than annual: Growth is $49/month monthly versus $39/month annual, and PRO is $99/month monthly versus $79/month annual

HubSpot Live Chat

  • The Internet Archive's capture of HubSpot's live chat page on 4 January 2022 confirmed live chat is offered free as part of Service Hub, which the page states also has separate premium plans, though no premium figure appeared on the page itself.

Pricing, plan by plan

Pure Chat

Free
  • FreeFree
    • Up to 1 agent
    • Basic chat
  • Premium$50/month
    • Unlimited agents
    • Advanced features
  • Business$100/month
    • White-label
    • Premium support

HubSpot Live Chat

Free
  • FreeFree
    • Live chat
    • CRM
    • Basic features
  • Starter$50/month
    • Marketing automation
    • Enhanced features
  • Professional$320/month
    • Advanced workflows
    • Custom reporting

Which should you pick?

Choose Pure Chat if

  • You need live chat widget.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want visitor information.
Pure Chat review

Choose HubSpot Live Chat if

  • You need live chat messaging.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want crm integration.
HubSpot Live Chat review

Questions people ask

Is Pure Chat or HubSpot Live Chat better?
Neither clearly leads. Pure Chat starts at Free and HubSpot Live Chat at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Pure Chat or HubSpot Live Chat?
Pure Chat starts at Free and HubSpot Live Chat at Free.
Does Pure Chat or HubSpot Live Chat run on more platforms?
Both run on Web, Mobile app, IOS, Android, so platform support will not decide this one for you.
Can I use Pure Chat for free?
Both have a free tier, so you can try either at no cost before committing.
What is Pure Chat best used for?
Pure Chat is most often used for small single-site teams needing live chat with sms notifications. Of those, small single-site teams needing live chat with sms notifications is not what HubSpot Live Chat is typically brought in for.
What can Pure Chat do that HubSpot Live Chat cannot?
Pure Chat covers Live chat widget, Visitor information, Chat transcripts, Department routing. HubSpot Live Chat covers Live chat messaging, CRM integration, Visitor identification, Chatbot builder. Both handle Salesforce, Web support, Mobile app support, IOS support.
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Related pages

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