Software · head to head
Pure Chat vs Chatra
The short version
- Each has a real cost: Pure Chat growth plan is capped at 4 users and 1 website, and PRO is capped at 10 users, with extra seats billed separately at $8 to $15/month per additional operator; Chatra free plan is capped at 5 chats per month and one agent seat
- They diverge on capability: Pure Chat covers Live chat widget, Chatra covers Live chat messaging.
Where they differ
Only the attributes on which Pure Chat and Chatra actually diverge.
Identical on both: starting price (Free), pricing model (freemium), free tier (Yes), platforms (Web, Mobile app, IOS, Android), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Pure Chat
- Live chat widget
- Visitor information
- Chat transcripts
- Department routing
- Salesforce
- HubSpot
Only in Chatra
- Live chat messaging
- CRM functionality
- Visitor tracking
- Chat history
- Shopify
- Slack
Both cover
- Zapier
- API
- Web support
- Mobile app support
- IOS support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Pure Chat
- Small single-site teams needing live chat with SMS notificationsnot Chatra
Chatra
- Small teams starting on live chat with a hard free-tier chat limit before needing to upgradenot Pure Chat
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Pure Chat
- Growth plan is capped at 4 users and 1 website, and PRO is capped at 10 users, with extra seats billed separately at $8 to $15/month per additional operator
- Monthly billing costs more than annual: Growth is $49/month monthly versus $39/month annual, and PRO is $99/month monthly versus $79/month annual
Chatra
- Free plan is capped at 5 chats per month and one agent seat
- Essential and Pro tiers are billed per agent seat at $31/month and $41/month (or $25/month and $33/month if billed yearly), so cost rises directly with headcount
Pricing, plan by plan
Pure Chat
Free- FreeFree
- Up to 1 agent
- Basic chat
- Premium$50/month
- Unlimited agents
- Advanced features
- Business$100/month
- White-label
- Premium support
Chatra
Free- FreeFree
- Live chat
- Basic CRM
- 1 agent
- Starter$15/month
- Unlimited agents
- Advanced CRM
- Business$49/month
- Priority support
- Custom branding
Which should you pick?
Choose Pure Chat if
- You need live chat widget.
- You want to start without paying.
- You work on Web, Mobile app, IOS, Android.
- You also want visitor information.
Choose Chatra if
- You need live chat messaging.
- You want to start without paying.
- You work on Web, Mobile app, IOS, Android.
- You also want crm functionality.
Questions people ask
- Is Pure Chat or Chatra better?
- Neither clearly leads. Pure Chat starts at Free and Chatra at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Pure Chat or Chatra?
- Pure Chat starts at Free and Chatra at Free.
- Does Pure Chat or Chatra run on more platforms?
- Both run on Web, Mobile app, IOS, Android, so platform support will not decide this one for you.
- Can I use Pure Chat for free?
- Both have a free tier, so you can try either at no cost before committing.
- What is Pure Chat best used for?
- Pure Chat is most often used for small single-site teams needing live chat with sms notifications. Of those, small single-site teams needing live chat with sms notifications is not what Chatra is typically brought in for.
- What can Pure Chat do that Chatra cannot?
- Pure Chat covers Live chat widget, Visitor information, Chat transcripts, Department routing. Chatra covers Live chat messaging, CRM functionality, Visitor tracking, Chat history. Both handle Zapier, API, Web support, Mobile app support.