Five9 vs Aircall
A comprehensive head-to-head comparison of two leading telecommunications solutions in 2026. Compare features, pricing, ratings, and more to find the right fit.
Quick Verdict
Choose Five9 if you need Intelligent routing and prefer comprehensive paid features. Choose Aircall if you prioritize Cloud phone and want plans starting at $30/month. Aircall has a higher user rating (4.3 vs 4.2).
Five9 vs Aircall: At a Glance
Feature Comparison: Five9 vs Aircall
| Feature | Five9 | Aircall |
|---|---|---|
| Intelligent routing | ||
| IVR | ||
| ACD | ||
| Dialer | ||
| WFM | ||
| Quality management | ||
| Analytics | ||
| Salesforce | ||
| ServiceNow | ||
| Microsoft Dynamics | ||
| Zendesk | ||
| Oracle | ||
| SOC2 | ||
| PCI DSS | ||
| HIPAA | ||
| Cloud phone | ||
| Call routing | ||
| Power dialer | ||
| Call recording | ||
| Integrations | ||
| HubSpot | ||
| Intercom | ||
| Pipedrive | ||
| GDPR | ||
| ISO27001 |
Five9 vs Aircall: Pricing Breakdown
Five9 Pricing
Model: per-seat
- Inbound/outbound
- IVR
- Basic CTI
- Core + Chat/email
- Quality management
- Premium + WFM
- Proactive chat
- Full suite
- Advanced analytics
Aircall Pricing
Model: per-user
- Unlimited calls US/Canada
- IVR
- Voicemail
- Integrations
- Essentials + Analytics
- Power dialer
- Call monitoring
- Professional + Custom
- API access
- SLA guarantee
Pros and Cons
Five9
Pros
- Highly rated by users (4.2/5)
- Rich feature set with 15+ capabilities
- Strong Intelligent routing functionality
- Strong IVR functionality
Cons
- No free plan available
- May require time to learn advanced features
Aircall
Pros
- Highly rated by users (4.3/5)
- Available on 4 platforms (Web, Ios, Android, Desktop)
- Rich feature set with 15+ capabilities
- Strong Cloud phone functionality
- Strong IVR functionality
Cons
- No free plan available
- May require time to learn advanced features
Who Should Use Five9 vs Aircall?
Choose Five9 if you:
- Need Intelligent routing
- Have a budget of $149/month+
- Work primarily on Web and Desktop
- Value IVR
Choose Aircall if you:
- Need Cloud phone
- Have a budget of $30/month+
- Work primarily on Web and Ios
- Value IVR
Frequently Asked Questions: Five9 vs Aircall
Is Five9 better than Aircall?
It depends on your needs. Five9 has a 4.2/5 user rating while Aircall has 4.3/5. Five9 excels in Intelligent routing and IVR, while Aircall stands out with Cloud phone and IVR. Consider your budget ($149/month vs $30/month), platform needs, and specific feature requirements.
Which is cheaper, Five9 or Aircall?
Five9 starts at $149/month. Aircall starts at $30/month. Compare the specific plan features to determine the best value for your use case.
Can I use Five9 and Aircall together?
While both are telecommunications tools, some teams use complementary software together. Check each product's API and integration capabilities for compatibility. However, most users find that one solution covers their core telecommunications needs.
What are the main differences between Five9 and Aircall?
The key differences include: pricing model (per-seat vs per-user), platform support (Web, Desktop vs Web, Ios, Android, Desktop), and feature focus. Five9 emphasizes Intelligent routing, IVR, ACD while Aircall focuses on Cloud phone, IVR, Call routing. User ratings differ slightly: 4.2 vs 4.3 out of 5.
Ready to choose?
Explore detailed reviews, user ratings, and pricing for both Five9 and Aircall.