Customer Support · alternatives
Alternatives to Salesforce Service Cloud
24 customer support tools sit alongside Salesforce Service Cloud in this directory. Below is what separates each from Salesforce Service Cloud on the figures we hold, price, model, tier count and rating, and a direct comparison for every one.
- Alternatives listed
- 24
- With a free tier
- 2
- Cheaper to start
- 2
- Salesforce Service Cloud starts at
- $25/month
Why people look past Salesforce Service Cloud
Only what the record supports. Each point below is a figure on the Salesforce Service Cloud entry measured against the tools listed beside it.
There is no free tier
The record for Salesforce Service Cloud carries no free tier, so evaluating it means paying first. 2 of the 24 alternatives below can be used without paying.
Cost climbs steeply across the tiers
Salesforce Service Cloud publishes 4 tiers, from $25/month up to $330/month. Teams that outgrow the entry plan can find the next rung a large step, the Salesforce Service Cloud pricing page breaks each one down.
What each alternative does differently
Ordered by the aggregated rating on each catalogue entry. Differences are drawn from price, pricing model, tier count and rating, the fields the category listing carries. For a feature-level difference, follow the head-to-head link on each card: those pages read both full records.
The future of customer service
- Sold on a quote model rather than subscription.
Where teams collaborate on customer communication
- 3 tiers to Salesforce Service Cloud's 4.
Simple, powerful support for growing businesses
- Starts $13 a month cheaper, at $12/month.
- 3 tiers to Salesforce Service Cloud's 4.
Delight your customers, effortlessly
- Can be used without paying; Salesforce Service Cloud cannot.
- Starts $6 a month per agent cheaper, at $19/month per agent.
- 3 tiers to Salesforce Service Cloud's 4.
Customer service software that people love
- Can be used without paying; Salesforce Service Cloud cannot.
Real-time AI coaching and autonomous agents that sit on top of an existing contact centre platform
- Sold on a quote model rather than subscription.
- 1 tier to Salesforce Service Cloud's 4.
Every Salesforce Service Cloud alternative at a glance
A dash means the catalogue entry carries no figure, not that the answer is nothing.
| Tool | Entry price | Model | Tiers | Head to head |
|---|---|---|---|---|
| Salesforce Service Cloud (this page) | $25/month | Subscription | 4 | |
| KustomerThe future of customer service | On request | Quote | - | vs Salesforce Service Cloud |
| FrontWhere teams collaborate on customer communication | $25/month | Subscription | 3 | vs Salesforce Service Cloud |
| GrooveSimple, powerful support for growing businesses | $12/month | Subscription | 3 | vs Salesforce Service Cloud |
| FreshdeskDelight your customers, effortlessly | Free, then $19/month per agent | Subscription | 3 | vs Salesforce Service Cloud |
| Help Scout | Free, then $25/month | Subscription | 4 | vs Salesforce Service Cloud |
| Cresta | On request | Quote | 1 | vs Salesforce Service Cloud |
| Assembled | $25/month | Per user per month | 4 | vs Salesforce Service Cloud |
| Calabrio ONE | On request | Quote | 1 | vs Salesforce Service Cloud |
| Level AI | On request | Quote | 1 | vs Salesforce Service Cloud |
| Alvaria | On request | Quote | 4 | vs Salesforce Service Cloud |
| Kapture CX | On request | Quote | 1 | vs Salesforce Service Cloud |
| Balto | On request | Quote | 1 | vs Salesforce Service Cloud |
| Verint | On request | Quote | 1 | vs Salesforce Service Cloud |
| Playvox | On request | Quote | 1 | vs Salesforce Service Cloud |
| Observe.AI | On request | Quote | 1 | vs Salesforce Service Cloud |
| Forethought | On request | Quote | 3 | vs Salesforce Service Cloud |
| Ameyo | On request | Quote | 3 | vs Salesforce Service Cloud |
| UJET | $65/month | Per user per month | 4 | vs Salesforce Service Cloud |
| Richpanel | $99/month | Per-seat plus per-conversation for AI agents | 3 | vs Salesforce Service Cloud |
| Plain | $35/month | Tiered pricing per seat with credit system | 3 | vs Salesforce Service Cloud |
| Helpjuice | $249/month | Subscription | 3 | vs Salesforce Service Cloud |
| HelpCrunch | On request | Subscription | 3 | vs Salesforce Service Cloud |
| Document360 | On request | Quote | 1 | vs Salesforce Service Cloud |
| Dixa | $39/month | Subscription | 3 | vs Salesforce Service Cloud |
Ratings are aggregated from third-party sources and imported with each catalogue entry; Softwr hosts no reviews of these products. How each figure is used is set out on the Salesforce Service Cloud badges page.
Cheaper ways to solve the same problem
Free to start (2)
These publish a tier that costs nothing, so they can be evaluated before any money changes hands.
- Freshdesk , Free, then $19/month per agent
- Help Scout , Free, then $25/month
What you would be giving up
Salesforce Service Cloud is most often brought in for enterprise customer service, field service, self-service portals, ai-powered support. Anything replacing it has to cover the ones you actually depend on, and a cheaper tool that misses one of them is not cheaper.
Two things this page cannot settle. It compares on price, model, tier count and rating, because those are the fields the category listing carries, feature-level differences need both full records, which is what the head-to-head pages load. And the ratings are third-party aggregates imported with each entry rather than reviews written here, so a 0.2 difference between two tools is noise rather than a finding.
If Salesforce Service Cloud is broadly right and the question is cost, the Salesforce Service Cloud pricing breakdown covers every tier and what each one adds. If you want the whole field rather than a shortlist, the Customer Support category lists everything the directory holds, and best customer support tools ranks them.
Salesforce Service Cloud runs on web, ios, android. Platform coverage is not carried on the category listing for the alternatives, so it is one more thing to check on each head-to-head page rather than here.
Questions about Salesforce Service Cloud alternatives
- What are the main alternatives to Salesforce Service Cloud?
- 24 other customer support tools are listed in this directory, led by Kustomer, Front, Groove, Freshdesk. They are ordered by the aggregated rating on each catalogue entry, not by any Softwr ranking.
- What is the best free alternative to Salesforce Service Cloud?
- 2 of the alternatives listed here can be used without paying: Freshdesk, Help Scout.
- Is there a cheaper alternative to Salesforce Service Cloud?
- Yes. 2 of the alternatives below start under Salesforce Service Cloud's $25/month: Groove at $12/month, Freshdesk at Free, then $19/month per agent.
- Why do people look for an alternative to Salesforce Service Cloud?
- On the figures on record, 2 things stand out: there is no free tier; cost climbs steeply across the tiers. Each is set out with the numbers behind it above.
- What would I give up by switching from Salesforce Service Cloud?
- Salesforce Service Cloud is most often brought in for enterprise customer service, field service, self-service portals, ai-powered support. Anything you replace it with has to cover the ones you actually rely on, the side-by-side comparisons linked from each alternative below put the two feature records against each other.
- Is there an open-source alternative to Salesforce Service Cloud?
- None of the customer support tools listed here are recorded as open source. That is what the licence field on each entry says, and the field is not always filled in, so it is worth checking directly for any tool you are serious about.
- How were these Salesforce Service Cloud alternatives chosen?
- They are the tools filed in the same category, Customer Support, ordered by the aggregated rating on each entry. There is no editorial shortlist, and nothing on this page is paid: no sponsored placement runs on alternatives pages and the order cannot be bought. Softwr has not used these products.
- Where can I compare Salesforce Service Cloud against one of these directly?
- Every alternative below has a side-by-side page against Salesforce Service Cloud covering price, platforms, features and what each one is used for. Those pages read the full record for both products rather than the summary shown here.
- Does this list cover every customer support tool?
- No. It covers what this directory holds in the Customer Support category, 24 tools beside Salesforce Service Cloud. The category page lists the rest of the catalogue as it grows.