Customer Support · head to head
Groove vs Podium
Groove
Customer Support
Simple, powerful support for growing businesses
- From
- $12/month
- Rated
- -
The short version
- Each has a real cost: Groove billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch; Podium no monthly price, contact limit or message allowance is published anywhere on the pricing page
- They diverge on capability: Groove covers Shared inbox, Podium covers Text messaging.
Where they differ
Only the attributes on which Groove and Podium actually diverge.
Identical on both: pricing model (subscription), free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Customer Support).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Groove
- Shared inbox
- Knowledge base
- Live chat
- Automation rules
- Reporting
- Collision detection
- Slack
- Zapier
Only in Podium
- Text messaging
- Review management
- Webchat
- Payments
- Team inbox
- Automation
Both cover
- Salesforce
- GDPR
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Groove
- Shared inbox and help desk ticketing for small support teamsnot Podium
- Handling email, chat and messaging support in one queuenot Podium
Podium
- Managing customer messages and reviews for local businessesnot Groove
- Converting inbound leads through text and web chatnot Groove
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Groove
- Billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
- A minimum of 250 tickets a month applies, which is a $3,000 annual commitment before any usage
- A quiet month still pays the 250 ticket floor
- No mailbox limit is published
Podium
- No monthly price, contact limit or message allowance is published anywhere on the pricing page
- The page carries a heading asking what Podium costs monthly and does not answer it
- The AI Employee is an add on across all tiers rather than being included
Pricing, plan by plan
Groove
$12/month- Standard$12/month
- 1 mailbox
- Knowledge base
- Live chat
- Plus$20/month
- 5 mailboxes
- Full reporting
- Rules
- Pro$35/month
- 25 mailboxes
- Salesforce
- Enterprise SSO
Podium
$249/month- Essentials$249/month
- Inbox
- Reviews
- Website chat
- Standard$449/month
- Essentials + Campaigns
- Payments
- Automation
- Professional$undefined/month
- Standard + Advanced analytics
- Multi-location
Which should you pick?
Choose Groove if
- You need shared inbox.
- You work on Web, Ios, Android.
- You also want knowledge base.
Choose Podium if
- You need text messaging.
- You work on Web, Ios, Android.
- You also want review management.
Questions people ask
- Is Groove or Podium better?
- Neither clearly leads. Groove starts at $12/month and Podium at $249/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Groove or Podium?
- Groove starts at $12/month and Podium at $249/month.
- Does Groove or Podium run on more platforms?
- Both run on Web, Ios, Android, so platform support will not decide this one for you.
- What is Groove best used for?
- Groove is most often used for shared inbox and help desk ticketing for small support teams, handling email, chat and messaging support in one queue. Of those, shared inbox and help desk ticketing for small support teams and handling email, chat and messaging support in one queue are not what Podium is typically brought in for.
- What can Groove do that Podium cannot?
- Groove covers Shared inbox, Knowledge base, Live chat, Automation rules. Podium covers Text messaging, Review management, Webchat, Payments. Both handle Salesforce, GDPR, Web support, Ios support.