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Verloop.io vs Zendesk

Verloop.io logo

Verloop.io

Live Chat

Conversational AI platform for customer support automation

From
Free
Rated
-
Full reviewWebsite
Zendesk logo

Zendesk

Customer Support

Champions of customer service

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Only Verloop.io has a free tier, so it costs nothing to try first.
  • Each has a real cost: Verloop.io pricing shifted from transparent published rates to contact-sales model, making cost forecasting difficult; Zendesk aI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • They diverge on capability: Verloop.io covers NLP-powered chatbot, Zendesk covers Ticket management.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Verloop.io and Zendesk actually diverge.

Attributes where Verloop.io and Zendesk differ
AttributeVerloop.ioZendesk
Starting priceFree$19/month
Pricing modelUnknownsubscription
Free tierYesNo
PlatformsWeb, Mobile, Messenger, WhatsApp, InstagramWeb
CategoryLive ChatCustomer Support
Founded20152007

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Verloop.io

  • NLP-powered chatbot
  • Voice bot support
  • Live agent handoff
  • Multi-language support
  • Sentiment analysis
  • Zendesk
  • Freshdesk
  • WhatsApp

Only in Zendesk

  • Ticket management
  • Omnichannel support
  • Knowledge base
  • Live chat
  • Call center
  • Analytics & reporting
  • Automation
  • Customer satisfaction

Both cover

  • Salesforce
  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Verloop.io

  • Customer support automationnot Zendesk
  • Lead qualificationnot Zendesk
  • FAQ automationnot Zendesk
  • Appointment bookingnot Zendesk

Zendesk

  • Help desk and ticketing system managementnot Verloop.io
  • Omnichannel customer supportnot Verloop.io
  • Knowledge base and self-service portalsnot Verloop.io
  • AI-assisted customer servicenot Verloop.io

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Verloop.io

  • Pricing shifted from transparent published rates to contact-sales model, making cost forecasting difficult
  • Limited documentation for advanced use cases and customization
  • WhatsApp integration requires additional Meta API costs

Zendesk

  • AI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • Copilot and Contact Center features available as separate add-ons at £50+/agent/month
  • Advanced routing, workforce engagement, and approval workflows limited to Enterprise tier
  • Highest tier requires sales consultation and custom pricing

Pricing, plan by plan

Verloop.io

Free
  • StarterFree
    • 500 chats
  • Business$49/month
  • Enterprise$699/month

Zendesk

$19/month

No published plan breakdown. See the Zendesk review.

Which should you pick?

Choose Verloop.io if

  • You need nlp-powered chatbot.
  • You want to start without paying.
  • You work on Web, Mobile, Messenger, WhatsApp, Instagram.
  • You also want voice bot support.
Verloop.io review

Choose Zendesk if

  • You need ticket management.
  • You also want omnichannel support.
Zendesk review

Questions people ask

Is Verloop.io or Zendesk better?
Neither clearly leads. Verloop.io starts at Free and Zendesk at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Verloop.io or Zendesk?
Verloop.io has a free tier; the other does not. Paid plans start at Free for Verloop.io and $19/month for Zendesk.
Does Verloop.io or Zendesk run on more platforms?
Verloop.io runs on Web, Mobile, Messenger, WhatsApp, Instagram. Zendesk runs on Web.
Can I use Verloop.io for free?
Yes. Verloop.io has a free tier, so you can try it without paying. Zendesk starts at $19/month.
What is Verloop.io best used for?
Verloop.io is most often used for customer support automation, lead qualification, faq automation, appointment booking. Of those, customer support automation and lead qualification are not what Zendesk is typically brought in for.
What can Verloop.io do that Zendesk cannot?
Verloop.io covers NLP-powered chatbot, Voice bot support, Live agent handoff, Multi-language support. Zendesk covers Ticket management, Omnichannel support, Knowledge base, Live chat. Both handle Salesforce, Slack.

Answered from the vendors’ own pages

Verloop.io: Does Verloop.io offer a free tier?

Yes. Verloop offers a free Starter plan with up to 500 chats, allowing nonprofits and small organizations to test the platform at no cost.

Source
Zendesk: What is included in the free trial?

You'll have access to all features on the Zendesk Customer Service Suite Professional plan for 14 days, with Copilot included by default.

Source
Verloop.io: What channels does it support?

Verloop.io supports Web, App, Messenger, Instagram, and WhatsApp, plus voice capabilities enabling seamless omnichannel support across multiple customer touchpoints.

Source
Zendesk: How is Zendesk pricing calculated?

Base subscription pricing is determined by your selected plan tier and the number of agent seats needed. Additional costs include usage-based features like App Builder and Voice, plus optional add-ons.

Source
Verloop.io: How many languages does it support?

The platform delivers support in 80+ languages, enabling brands to scale support globally with AI-driven self-service in multiple languages.

Source
Zendesk: What are the contract terms?

Zendesk subscriptions are month to month, annual, or multi-year. Annual billing typically costs less than monthly payments.

Source
Verloop.io: What integrations are available?

Verloop.io integrates with over 100 tools including HubSpot, Freshdesk, Zendesk, and various CRMs, ticketing systems, and payment gateways.

Source
Zendesk: Can I upgrade or downgrade my plan?

Yes, changes may apply immediately or at renewal depending on your subscription terms.

Source
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