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Software · head to head

Kore.ai vs Zendesk

Kore.ai logo

Kore.ai

Software

Enterprise conversational AI platform

From
On request
Rated
-
Full reviewWebsite
Zendesk logo

Zendesk

Software

Champions of customer service

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Kore.ai the Internet Archive's capture of Kore.ai's site on 17 June 2020 confirmed its named products, Kora (Enterprise Virtual Assistant) and Deflect.ai (Digital Deflection Platform), are sold to enterprise buyers across banking, insurance, healthcare and retail with no published price list and a dedicated pricing path that itself 404s.; Zendesk aI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • They diverge on capability: Kore.ai covers Conversational AI, Zendesk covers Ticket management.

Where they differ

Only the attributes on which Kore.ai and Zendesk actually diverge.

Attributes where Kore.ai and Zendesk differ
AttributeKore.aiZendesk
Starting priceOn request$19/month
PlatformsWeb, Mobile, Messaging, Voice, IVRWeb
Founded20142007

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Kore.ai

  • Conversational AI
  • Advanced NLU
  • Workflow automation
  • Multi-language
  • SAP
  • Oracle
  • API
  • Web support

Only in Zendesk

  • Ticket management
  • Omnichannel support
  • Knowledge base
  • Live chat
  • Call center
  • Analytics & reporting
  • Automation
  • Customer satisfaction

Both cover

  • Salesforce

What people use each for

The jobs each tool is most often brought in to do.

Kore.ai

  • Customer engagementnot Zendesk
  • Lead generationnot Zendesk
  • Customer supportnot Zendesk
  • Sales automationnot Zendesk

Zendesk

  • Help desk and ticketing system managementnot Kore.ai
  • Omnichannel customer supportnot Kore.ai
  • Knowledge base and self-service portalsnot Kore.ai
  • AI-assisted customer servicenot Kore.ai

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Kore.ai

  • The Internet Archive's capture of Kore.ai's site on 17 June 2020 confirmed its named products, Kora (Enterprise Virtual Assistant) and Deflect.ai (Digital Deflection Platform), are sold to enterprise buyers across banking, insurance, healthcare and retail with no published price list and a dedicated pricing path that itself 404s.

Zendesk

  • AI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • Copilot and Contact Center features available as separate add-ons at £50+/agent/month
  • Advanced routing, workforce engagement, and approval workflows limited to Enterprise tier
  • Highest tier requires sales consultation and custom pricing

Pricing, plan by plan

Kore.ai

On request
  • Professional$200/month
    • AI chatbot
    • Basic NLU
  • Enterprise$500/month
    • Advanced NLU
    • Custom integrations
  • Custom$undefined/month
    • Unlimited features
    • Dedicated support

Zendesk

$19/month

No published plan breakdown. See the Zendesk review.

Which should you pick?

Choose Kore.ai if

  • You need conversational ai.
  • You work on Web, Mobile, Messaging, Voice, IVR.
  • You also want advanced nlu.
Kore.ai review

Choose Zendesk if

  • You need ticket management.
  • You also want omnichannel support.
Zendesk review

Questions people ask

Is Kore.ai or Zendesk better?
Neither clearly leads. Kore.ai starts at On request and Zendesk at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Kore.ai or Zendesk?
Kore.ai starts at On request and Zendesk at $19/month.
Does Kore.ai or Zendesk run on more platforms?
Kore.ai runs on Web, Mobile, Messaging, Voice, IVR. Zendesk runs on Web.
What is Kore.ai best used for?
Kore.ai is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Zendesk is typically brought in for.
What can Kore.ai do that Zendesk cannot?
Kore.ai covers Conversational AI, Advanced NLU, Workflow automation, Multi-language. Zendesk covers Ticket management, Omnichannel support, Knowledge base, Live chat. Both handle Salesforce.
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