How much does Zendesk cost?

Zendesk starts at $19/month. No tier-by-tier breakdown is published on the record we hold.

Does Zendesk have a free plan?

Not on the record we hold: Zendesk is listed as subscription. Whether a free trial is offered is not something this record captures, so check the vendor's site.

What am I actually paying for with Zendesk?

The record lists 27 features across 6 areas: other, integrations, security, deployment, platform, localization. In practice it is brought in for help desk and ticketing system management, omnichannel customer support, knowledge base and self-service portals.

Does Zendesk charge per user?

The record carries a price and a billing period, but not the unit that price is charged in. Per-seat and flat-rate billing look identical in this data, so check the vendor's page before budgeting for a team.

Are these Zendesk prices current?

They are what the catalogue entry holds, refreshed when the entry is. Vendors change pricing without notice and nobody at Softwr re-verifies each tier by hand, so treat this as a structured summary and the vendor's own pricing page as the authority.

What should I compare Zendesk against before paying?

The closest customer support tools in this directory are Observe.AI, Assembled, Calabrio ONE, Verint. Each has a side-by-side comparison with Zendesk covering price, platforms and features.

Customer Support · pricing

Zendesk pricing

No tier breakdown is published on the record we hold for Zendesk. Below is what is on record, and how it compares with the customer support tools listed alongside it.

As of 30 August 2026, Zendesk pricing is $19/month. Figures are the vendor's list prices as recorded on this page's last check; the vendor's site is the final word.

Entry price: $19/month
Model: Subscription
Tiers: -
Free tier: Not on record

What is on record

The Zendesk catalogue entry carries a starting price of $19/month and a subscription pricing model, but no tier breakdown. The category comparison below is still useful, and the Zendesk review carries the full feature record.

What the product covers

The full Zendesk feature record, grouped as the catalogue groups it. This is the product as a whole; the record does not map every feature onto a specific tier.

Other

Ticket management
Omnichannel support
Knowledge base
Live chat
Call center
Analytics & reporting
Automation
Customer satisfaction

Integrations

Slack
Salesforce
Jira
Shopify
Microsoft Teams
Mailchimp
SurveyMonkey
1000+ apps

Security

SOC2
ISO27001
HIPAA
FedRAMP
EU-US Privacy Shield

Deployment

Cloud deployment

Platform

Web support
Ios support
Android support
Api support

Localization

40+ languages language support

People bring Zendesk in for help desk and ticketing system management, omnichannel customer support, knowledge base and self-service portals, ai-assisted customer service. If that is not the job you are buying for, the alternatives to Zendesk are worth a look before you commit to a tier.

How that compares in Customer Support

Too few customer support tools in this directory publish a starting price to quote a meaningful median, so the table below is a like-for-like list rather than a ranking.

Zendesk entry price against other Customer Support tools
Tool	Entry price	Model	Rated	Head to head
Zendesk (this page)	$19/month	subscription	-
Observe.AI	On request	quote	-	vs Zendesk
Assembled	$25/month	Per user per month	-	vs Zendesk
Calabrio ONE	On request	quote	-	vs Zendesk
Verint	On request	quote	-	vs Zendesk
Alvaria	On request	quote	-	vs Zendesk
UJET	$65/month	Per user per month	-	vs Zendesk

Ratings are aggregated from third-party sources and imported with each catalogue entry, they are not reviews hosted on Softwr. How each figure is used is set out on the Zendesk badges page.

Before you pay for Zendesk

Three things this page cannot tell you, and all three change the bill. The record carries a price and a billing period but not the unit - per-seat and flat-rate pricing are indistinguishable in this data, so a five-person team may be looking at five times the figure above. It carries no annual rate, so any discount for paying yearly is not something this page can quote. And it carries no trial length.

What it can tell you is the shape of the ladder: not published on the record we hold. With no free tier on record, the cheapest way to answer the rest is to compare Zendesk against the tools that do have one before committing.

Zendesk runs on web, and is published by Zendesk Inc of San Francisco, CA. The full record is on the Zendesk review, and the rest of the category is under best customer support tools.

Zendesk pricing on the vendor's own site

Zendesk pricing questions

How much does Zendesk cost?: Zendesk starts at $19/month. No tier-by-tier breakdown is published on the record we hold.
Does Zendesk have a free plan?: Not on the record we hold: Zendesk is listed as subscription. Whether a free trial is offered is not something this record captures, so check the vendor's site.
What am I actually paying for with Zendesk?: The record lists 27 features across 6 areas: other, integrations, security, deployment, platform, localization. In practice it is brought in for help desk and ticketing system management, omnichannel customer support, knowledge base and self-service portals.
Does Zendesk charge per user?: The record carries a price and a billing period, but not the unit that price is charged in. Per-seat and flat-rate billing look identical in this data, so check the vendor's page before budgeting for a team.
Are these Zendesk prices current?: They are what the catalogue entry holds, refreshed when the entry is. Vendors change pricing without notice and nobody at Softwr re-verifies each tier by hand, so treat this as a structured summary and the vendor's own pricing page as the authority.
What should I compare Zendesk against before paying?: The closest customer support tools in this directory are Observe.AI, Assembled, Calabrio ONE, Verint. Each has a side-by-side comparison with Zendesk covering price, platforms and features.