Softwr

Customer Support · head to head

UserVoice vs Zoho CRM

UserVoice logo

UserVoice

Customer Support

Plans that scale with your team

From
Free
Free plan
Yes
Full reviewWebsite
Zoho CRM logo

Zoho CRM

CRM

The world's favorite CRM

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Each has a real cost: UserVoice no tier names, prices or billing cycles are published on the pricing page; every call to action reads Talk to an Expert rather than showing a figure; Zoho CRM free tier limited to 3 users only
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which UserVoice and Zoho CRM actually diverge.

Attributes where UserVoice and Zoho CRM differ
AttributeUserVoiceZoho CRM
Pricing modelusage-basedsubscription
PlatformsWebWeb, Ios, Android, Api
CategoryCustomer SupportCRM
FoundedUnknown1996

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in UserVoice

Nothing recorded that Zoho CRM does not also cover.

Only in Zoho CRM

  • Lead management
  • Deal tracking
  • Contact management
  • Sales automation
  • Analytics
  • Mobile CRM
  • Email marketing
  • AI assistant (Zia)

What people use each for

The jobs each tool is most often brought in to do.

UserVoice

  • Collecting and prioritizing customer feedback from multiple channelsnot Zoho CRM
  • Building internal feedback portals for product teamsnot Zoho CRM
  • Mapping customer needs to product roadmap decisionsnot Zoho CRM
  • Consolidating voice of customer across feedback channelsnot Zoho CRM

Zoho CRM

  • Sales automationnot UserVoice
  • Lead managementnot UserVoice
  • Customer supportnot UserVoice
  • Marketing automationnot UserVoice
  • Analytics & reportingnot UserVoice

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

UserVoice

  • No tier names, prices or billing cycles are published on the pricing page; every call to action reads Talk to an Expert rather than showing a figure
  • Pricing is based on feedback volume and which integrations are connected rather than a flat seat price, so cost cannot be estimated without a sales conversation

Zoho CRM

  • Free tier limited to 3 users only
  • Steep pricing when scaling beyond 10 users
  • Limited offline capabilities compared to some competitors
  • Setup and configuration can require significant customization

Pricing, plan by plan

UserVoice

Free

No published plan breakdown. See the UserVoice review.

Zoho CRM

Free
  • FreeFree
    • Up to 3 users
    • Basic modules
    • Standard dashboards
  • Standard$14/month
    • Sales forecasting
    • Custom dashboards
    • Workflow automation
  • Professional$23/month
    • Inventory management
    • AI predictions
    • Advanced customization
  • Enterprise$40/month
    • Zia AI assistant
    • Multi-currency
    • Advanced analytics

Which should you pick?

Choose UserVoice if

  • You want to start without paying.
UserVoice review

Choose Zoho CRM if

  • You need lead management.
  • You want to start without paying.
  • You work on Web, Ios, Android, Api.
  • You also want deal tracking.
Zoho CRM review

Questions people ask

Is UserVoice or Zoho CRM better?
Neither clearly leads. UserVoice starts at Free and Zoho CRM at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, UserVoice or Zoho CRM?
UserVoice starts at Free and Zoho CRM at Free.
Does UserVoice or Zoho CRM run on more platforms?
UserVoice runs on Web. Zoho CRM runs on Web, Ios, Android, Api.
Can I use UserVoice for free?
Both have a free tier, so you can try either at no cost before committing.
What is UserVoice best used for?
UserVoice is most often used for collecting and prioritizing customer feedback from multiple channels, building internal feedback portals for product teams, mapping customer needs to product roadmap decisions, consolidating voice of customer across feedback channels. Of those, collecting and prioritizing customer feedback from multiple channels and building internal feedback portals for product teams are not what Zoho CRM is typically brought in for.
What can UserVoice do that Zoho CRM cannot?
Zoho CRM covers Lead management, Deal tracking, Contact management, Sales automation.

Answered from the vendors’ own pages

UserVoice: Does UserVoice charge per user seat or by usage?

UserVoice uses a usage-based pricing model that scales with what you use, never by seat. Costs depend on feedback volume, tools leveraged, and integrations connected, not the number of people on your team.

Source
Zoho CRM: Does Zoho CRM have a free tier?

Yes. Zoho CRM offers a free plan for up to 3 users that includes core CRM functionality like lead, contact, and account management, basic workflow automation, and customizable dashboards.

Source
UserVoice: Can I try UserVoice before committing to a paid plan?

Yes, UserVoice offers 30-day free trials after booking a demo. No credit card is required to start the trial.

Source
Zoho CRM: What does Zoho CRM cost for a paid plan?

Zoho CRM pricing ranges from $14 per user per month for the Standard plan up to $52 per user per month for the Ultimate plan when billed annually. Most sales teams use the Professional plan around $23/user/month or Enterprise at $40/user/month.

Source
UserVoice: What happens if I need help during onboarding?

UserVoice includes expert onboarding and dedicated customer success manager support with all paid plans to help you get started.

Source
Zoho CRM: Is Zoho CRM independent or owned by another company?

Zoho CRM is part of Zoho Corporation, which is independent and bootstrapped. The parent company was founded in 1996 as AdventNet, rebranded to Zoho in 2009, and has never accepted external venture funding.

Source
Share

Related pages

More on UserVoice

More on Zoho CRM

Keep looking

Other head to heads