CRM · head to head
SuiteCRM vs UserVoice
SuiteCRM
CRM
Open source fork of SugarCRM with no per user licence fee, sold as hosting and support
- From
- Free
- Free plan
- Yes
The short version
- Each has a real cost: SuiteCRM the interface still carries SugarCRM conventions from over a decade ago, and sales teams used to modern CRMs frequently resist adoption, which is the most common reason SuiteCRM projects fail rather than any technical limit.; UserVoice no tier names, prices or billing cycles are published on the pricing page; every call to action reads Talk to an Expert rather than showing a figure
- Prices and features above were last checked on 31 August 2026.
Where they differ
Only the attributes on which SuiteCRM and UserVoice actually diverge.
Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in SuiteCRM
- Studio module builder
- Workflow engine
- Opportunity and quote management
- Case management
- Campaign module
- Reporting engine
- Security groups
- REST API
Only in UserVoice
Nothing recorded that SuiteCRM does not also cover.
What people use each for
The jobs each tool is most often brought in to do.
SuiteCRM
- An organisation with two hundred occasional CRM users where per seat pricing from Salesforce or HubSpot would dominate the budgetnot UserVoice
- A public sector body or regulated firm that must host customer data on infrastructure it controlsnot UserVoice
- A company that needs custom modules modelling its own objects and wants to build them in Studio rather than pay for platform licencesnot UserVoice
- A business that wants open source economics but whose procurement requires a warranty, which SuiteASSURED suppliesnot UserVoice
UserVoice
- Collecting and prioritizing customer feedback from multiple channelsnot SuiteCRM
- Building internal feedback portals for product teamsnot SuiteCRM
- Mapping customer needs to product roadmap decisionsnot SuiteCRM
- Consolidating voice of customer across feedback channelsnot SuiteCRM
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
SuiteCRM
- The interface still carries SugarCRM conventions from over a decade ago, and sales teams used to modern CRMs frequently resist adoption, which is the most common reason SuiteCRM projects fail rather than any technical limit.
- Zero licence fee does not mean zero cost: hosting, ten hours of annual support and a quick start implementation together run into thousands of pounds before anyone has configured a pipeline.
- The integration marketplace is small compared with Salesforce or HubSpot, so common connections to marketing, telephony and finance tools are often paid third party add-ons or custom builds.
- Upgrades between major versions can break customisations made outside Studio, so heavily customised instances tend to lag behind current releases and accumulate security debt.
- Native email marketing and campaign functionality is basic next to a dedicated tool, so most deployments end up paying for a separate marketing platform and syncing it, undoing part of the cost saving.
UserVoice
- No tier names, prices or billing cycles are published on the pricing page; every call to action reads Talk to an Expert rather than showing a figure
- Pricing is based on feedback volume and which integrations are connected rather than a flat seat price, so cost cannot be estimated without a sales conversation
Pricing, plan by plan
SuiteCRM
Free- Self-hostedFree
- GPL licensed with no per user fee at any user count
- All core CRM modules included
- You provide hosting, upgrades and support
- Managed hosting$50/month
- Hosting, security patching, updates and monitoring
- Still no per user licence fee
- Support purchased separately
- Standard support$1200/year
- Ten support hours per year
- Discount available when bought with managed hosting
- Does not include implementation work
- SuiteASSURED$3350/year
- Warranty and legal indemnification over the open source code
- Priority support and security assurances
- Aimed at organisations whose procurement rules block unwarranted open source
UserVoice
FreeNo published plan breakdown. See the UserVoice review.
Which should you pick?
Choose SuiteCRM if
- You need studio module builder.
- You want to start without paying.
- You work on Web, Linux, Self-hosted, iOS, Android.
- You also want workflow engine.
Questions people ask
- Is SuiteCRM or UserVoice better?
- Neither clearly leads. SuiteCRM starts at Free and UserVoice at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, SuiteCRM or UserVoice?
- SuiteCRM starts at Free and UserVoice at Free.
- Does SuiteCRM or UserVoice run on more platforms?
- SuiteCRM runs on Web, Linux, Self-hosted, iOS, Android. UserVoice runs on Web.
- Can I use SuiteCRM for free?
- Both have a free tier, so you can try either at no cost before committing.
- What is SuiteCRM best used for?
- SuiteCRM is most often used for an organisation with two hundred occasional crm users where per seat pricing from salesforce or hubspot would dominate the budget, a public sector body or regulated firm that must host customer data on infrastructure it controls, a company that needs custom modules modelling its own objects and wants to build them in studio rather than pay for platform licences, a business that wants open source economics but whose procurement requires a warranty, which suiteassured supplies. Of those, an organisation with two hundred occasional crm users where per seat pricing from salesforce or hubspot would dominate the budget and a public sector body or regulated firm that must host customer data on infrastructure it controls are not what UserVoice is typically brought in for.
- What can SuiteCRM do that UserVoice cannot?
- SuiteCRM covers Studio module builder, Workflow engine, Opportunity and quote management, Case management.
Answered from the vendors’ own pages
SuiteCRM: Is SuiteCRM really free?
The software is, at any user count. SalesAgility charges for managed hosting from about 50 GBP per month, support from about 1,200 GBP per year and SuiteASSURED from about 3,350 GBP per year.
UserVoice: Does UserVoice charge per user seat or by usage?
UserVoice uses a usage-based pricing model that scales with what you use, never by seat. Costs depend on feedback volume, tools leveraged, and integrations connected, not the number of people on your team.
SourceSuiteCRM: How does it relate to SugarCRM?
It is a fork of SugarCRM Community Edition, created after SugarCRM discontinued its open source release.
UserVoice: Can I try UserVoice before committing to a paid plan?
Yes, UserVoice offers 30-day free trials after booking a demo. No credit card is required to start the trial.
SourceSuiteCRM: Are there per user fees?
No. This is the central commercial argument for it, particularly for organisations with many occasional users.
UserVoice: What happens if I need help during onboarding?
UserVoice includes expert onboarding and dedicated customer success manager support with all paid plans to help you get started.
SourceSuiteCRM: What is SuiteASSURED?
A paid subscription that adds warranty, indemnification and legal protections on top of the open source licence, for buyers whose procurement rules block unwarranted software.
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