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Software · head to head

Tidio vs Crisp

Tidio logo

Tidio

Software

Customer service platform driven by live chat

From
Free
Rated
-
Full reviewWebsite
Crisp logo

Crisp

Software

Customer messaging platform for startups and SMBs

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Tidio free tier limited to 50 billable conversations per month; exceeding this requires paid plan upgrade; Crisp free tier includes only 2 agents and no AI credits; AI capability requires paid tier
  • They diverge on capability: Tidio covers Visitor tracking, Crisp covers Shared inbox.

Where they differ

Only the attributes on which Tidio and Crisp actually diverge.

Attributes where Tidio and Crisp differ
AttributeTidioCrisp
Founded20132015

Identical on both: starting price (Free), pricing model (freemium), free tier (Yes), platforms (Cloud-based SaaS), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Tidio

  • Visitor tracking
  • Email marketing
  • Mobile apps
  • Canned responses
  • Wix
  • BigCommerce
  • Data encryption

Only in Crisp

  • Shared inbox
  • Knowledge base
  • Video calls
  • CRM
  • Slack
  • Segment
  • 2FA
  • Desktop support

Both cover

  • Live chat
  • Chatbots
  • Shopify
  • WordPress
  • Zapier
  • GDPR
  • SSL
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Tidio

  • E-commerce businesses deploying chatbots to handle customer inquiriesnot Crisp
  • Customer service teams seeking to automate 50%+ of routine support ticketsnot Crisp

Crisp

  • Growing startups needing affordable all-in-one customer support with AI automationnot Tidio
  • Teams seeking omnichannel support consolidating email, chat, WhatsApp, Messenger, Instagramnot Tidio

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Tidio

  • Free tier limited to 50 billable conversations per month; exceeding this requires paid plan upgrade
  • Advanced analytics, user permissions, and macros excluded from Free and Starter tiers
  • Custom branding, multiproject, and department features only available in Plus tier ($300+/month)
  • Guaranteed AI resolution rates (50% minimum) only in Premium tier; Premium pricing requires contacting sales

Crisp

  • Free tier includes only 2 agents and no AI credits; AI capability requires paid tier
  • Free tier customer profile limit of 100; higher limits require upgrade
  • Omnichannel support and workflow automation excluded from Free and Mini tiers
  • White labelling only available in Plus tier ($295+/month)

Pricing, plan by plan

Tidio

Free

No published plan breakdown. See the Tidio review.

Crisp

Free

No published plan breakdown. See the Crisp review.

Which should you pick?

Choose Tidio if

  • You need visitor tracking.
  • You want to start without paying.
  • You work on Cloud-based SaaS.
  • You also want email marketing.
Tidio review

Choose Crisp if

  • You need shared inbox.
  • You want to start without paying.
  • You work on Cloud-based SaaS.
  • You also want knowledge base.
Crisp review

Questions people ask

Is Tidio or Crisp better?
Neither clearly leads. Tidio starts at Free and Crisp at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Tidio or Crisp?
Tidio starts at Free and Crisp at Free.
Does Tidio or Crisp run on more platforms?
Both run on Cloud-based SaaS, so platform support will not decide this one for you.
Can I use Tidio for free?
Both have a free tier, so you can try either at no cost before committing.
What is Tidio best used for?
Tidio is most often used for e-commerce businesses deploying chatbots to handle customer inquiries, customer service teams seeking to automate 50%+ of routine support tickets. Of those, e-commerce businesses deploying chatbots to handle customer inquiries and customer service teams seeking to automate 50%+ of routine support tickets are not what Crisp is typically brought in for.
What can Tidio do that Crisp cannot?
Tidio covers Visitor tracking, Email marketing, Mobile apps, Canned responses. Crisp covers Shared inbox, Knowledge base, Video calls, CRM. Both handle Live chat, Chatbots, Shopify, WordPress.
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Related pages

More on Tidio

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