Softwr

Customer Support · head to head

Sprinklr Service vs tawk.to

Sprinklr Service logo

Sprinklr Service

Customer Support

Unified customer experience management

From
On request
Free plan
No
Full reviewWebsite
tawk.to logo

tawk.to

Live Chat

100% free live chat software

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Only tawk.to has a free tier, so it costs nothing to try first.
  • Each has a real cost: Sprinklr Service no pricing information disclosed; customers must contact sales to request quotes.; tawk.to removing the Powered by tawk.to branding costs an extra $29/month even on the free plan
  • They diverge on capability: Sprinklr Service covers Omnichannel contact center, tawk.to covers Live chat.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Sprinklr Service and tawk.to actually diverge.

Attributes where Sprinklr Service and tawk.to differ
AttributeSprinklr Servicetawk.to
Starting priceOn requestFree
Pricing modelquotefreemium
Free tierNoYes
PlatformsWeb, Ios, AndroidWeb, Ios, Android, Windows, Mac
CategoryCustomer SupportLive Chat
Founded20092013

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Sprinklr Service

  • Omnichannel contact center
  • AI-powered routing
  • Social listening
  • Workforce optimization
  • Analytics
  • Salesforce
  • SAP
  • Oracle

Only in tawk.to

  • Live chat
  • Ticketing
  • CRM
  • Video chat
  • Screen sharing
  • WordPress
  • Shopify
  • Wix

Both cover

  • Knowledge base
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Sprinklr Service

  • Enterprise contact centernot tawk.to
  • Social customer carenot tawk.to
  • Unified CXnot tawk.to
  • Voice of customernot tawk.to

tawk.to

  • Website live chat and visitor engagementnot Sprinklr Service
  • Customer support automationnot Sprinklr Service

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Sprinklr Service

  • No pricing information disclosed; customers must contact sales to request quotes.
  • Specific features and capabilities are described, but no pricing tiers or cost details are available online.

tawk.to

  • Removing the Powered by tawk.to branding costs an extra $29/month even on the free plan
  • Enhanced AI Assist chatbot is a paid add-on starting at $29/month rather than included free
  • Human staffed chat agents are billed at $1/hour as a separate add-on

Pricing, plan by plan

Sprinklr Service

On request
  • Self-Serve$249/month
    • Listening
    • Engagement
    • Basic analytics
  • Enterprise$undefined/month
    • Full platform
    • AI capabilities
    • Custom implementation

tawk.to

Free
  • Free Core SoftwareFree
    • Live chat software with no feature limitations
    • Chat pages
    • Knowledge base (hosted help center)
  • Branding Removal$29/month
    • Remove Powered by tawk.to widget branding
  • AI Assist Premium$29/month
    • AI-powered chatbot automation
  • Hired Chat Agents$1/hour
    • Professional trained agents 24/7/365

Which should you pick?

Choose Sprinklr Service if

  • You need omnichannel contact center.
  • You work on Web, Ios, Android.
  • You also want ai-powered routing.
Sprinklr Service review

Choose tawk.to if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android, Windows, Mac.
  • You also want ticketing.
tawk.to review

Questions people ask

Is Sprinklr Service or tawk.to better?
Neither clearly leads. Sprinklr Service starts at On request and tawk.to at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Sprinklr Service or tawk.to?
tawk.to has a free tier; the other does not. Paid plans start at On request for Sprinklr Service and Free for tawk.to.
Does Sprinklr Service or tawk.to run on more platforms?
Sprinklr Service runs on Web, Ios, Android. tawk.to runs on Web, Ios, Android, Windows, Mac.
Can I use tawk.to for free?
Yes. tawk.to has a free tier, so you can try it without paying. Sprinklr Service starts at On request.
What is Sprinklr Service best used for?
Sprinklr Service is most often used for enterprise contact center, social customer care, unified cx, voice of customer. Of those, enterprise contact center and social customer care are not what tawk.to is typically brought in for.
What can Sprinklr Service do that tawk.to cannot?
Sprinklr Service covers Omnichannel contact center, AI-powered routing, Social listening, Workforce optimization. tawk.to covers Live chat, Ticketing, CRM, Video chat. Both handle Knowledge base, GDPR, Web support, Ios support.

Answered from the vendors’ own pages

Sprinklr Service: How much does Sprinklr Service cost?

Sprinklr Service pricing is not published. This product provides customer service management capabilities. To request pricing information or a quote, customers must contact Sprinklr through the 'Talk to an expert' option on their website.

Source
tawk.to: How much does tawk.to cost?

tawk.to is free for core live chat, knowledge base, ticketing, and CRM. Premium add-ons start at $29/month for branding removal or AI Assist, and $1/hour for hired chat agents.

Source
Sprinklr Service: What features are included in Sprinklr Service?

Sprinklr Service provides customer service management capabilities, but specific plan features and their associated costs are not detailed on the product page. Interested customers must contact Sprinklr sales directly.

Source
tawk.to: Is tawk.to free forever?

Yes, tawk.to's core software including live chat, knowledge base, ticketing, and contacts is free forever with no feature limitations.

Source
tawk.to: How are tawk.to's hired chat agents priced?

Hired chat agents are billed at $1 per hour with professional trained staff providing 24/7/365 support.

Source
Share

Related pages

More on Sprinklr Service

More on tawk.to

Keep looking

Other head to heads