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Customer Support · head to head

Sprinklr Service vs Zendesk Chat

Sprinklr Service logo

Sprinklr Service

Customer Support

Unified customer experience management

From
On request
Free plan
No
Full reviewWebsite
Zendesk Chat logo

Zendesk Chat

Live Chat

Live chat software from Zendesk

From
$19/month
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: Sprinklr Service no pricing information disclosed; customers must contact sales to request quotes.; Zendesk Chat enterprise plan requires custom pricing quote
  • They diverge on capability: Sprinklr Service covers Omnichannel contact center, Zendesk Chat covers Web messaging.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Sprinklr Service and Zendesk Chat actually diverge.

Attributes where Sprinklr Service and Zendesk Chat differ
AttributeSprinklr ServiceZendesk Chat
Starting priceOn request$19/month
Pricing modelquotesubscription
CategoryCustomer SupportLive Chat
Founded20092007

Identical on both: free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Sprinklr Service

  • Omnichannel contact center
  • AI-powered routing
  • Social listening
  • Knowledge base
  • Workforce optimization
  • SAP
  • Oracle
  • Microsoft Dynamics

Only in Zendesk Chat

  • Web messaging
  • Mobile messaging
  • Chatbots
  • Proactive chat
  • Triggers
  • Zendesk Support
  • Shopify
  • WordPress

Both cover

  • Analytics
  • Salesforce
  • SOC2
  • GDPR
  • HIPAA
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Sprinklr Service

  • Enterprise contact centernot Zendesk Chat
  • Social customer carenot Zendesk Chat
  • Unified CXnot Zendesk Chat
  • Voice of customernot Zendesk Chat

Zendesk Chat

  • Customer support team managementnot Sprinklr Service
  • Multi-channel messagingnot Sprinklr Service
  • AI-powered contact centersnot Sprinklr Service

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Sprinklr Service

  • No pricing information disclosed; customers must contact sales to request quotes.
  • Specific features and capabilities are described, but no pricing tiers or cost details are available online.

Zendesk Chat

  • Enterprise plan requires custom pricing quote
  • AI agent usage beyond plan allowance billed separately

Pricing, plan by plan

Sprinklr Service

On request
  • Self-Serve$249/month
    • Listening
    • Engagement
    • Basic analytics
  • Enterprise$undefined/month
    • Full platform
    • AI capabilities
    • Custom implementation

Zendesk Chat

$19/month
  • Support Team$19/month
    • Email ticketing
    • Routing and analytics
    • Pre-written responses
  • Suite Team$55/month
    • All Support features
    • AI Agents
    • Knowledge Base
  • Suite Professional$115/month
    • Suite Team features
    • Admin Copilot
    • App Builder

Which should you pick?

Choose Sprinklr Service if

  • You need omnichannel contact center.
  • You work on Web, Ios, Android.
  • You also want ai-powered routing.
Sprinklr Service review

Choose Zendesk Chat if

  • You need web messaging.
  • You work on Web, Ios, Android.
  • You also want mobile messaging.
Zendesk Chat review

Questions people ask

Is Sprinklr Service or Zendesk Chat better?
Neither clearly leads. Sprinklr Service starts at On request and Zendesk Chat at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Sprinklr Service or Zendesk Chat?
Sprinklr Service starts at On request and Zendesk Chat at $19/month.
Does Sprinklr Service or Zendesk Chat run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
What is Sprinklr Service best used for?
Sprinklr Service is most often used for enterprise contact center, social customer care, unified cx, voice of customer. Of those, enterprise contact center and social customer care are not what Zendesk Chat is typically brought in for.
What can Sprinklr Service do that Zendesk Chat cannot?
Sprinklr Service covers Omnichannel contact center, AI-powered routing, Social listening, Knowledge base. Zendesk Chat covers Web messaging, Mobile messaging, Chatbots, Proactive chat. Both handle Analytics, Salesforce, SOC2, GDPR.

Answered from the vendors’ own pages

Sprinklr Service: How much does Sprinklr Service cost?

Sprinklr Service pricing is not published. This product provides customer service management capabilities. To request pricing information or a quote, customers must contact Sprinklr through the 'Talk to an expert' option on their website.

Source
Zendesk Chat: Can Messaging be used for live, session-based conversations or asynchronous chats?

Both. Messaging supports real-time sessions for fast help as well as ongoing asynchronous conversations, so customers can chat at their own pace and agents stay flexible.

Source
Sprinklr Service: What features are included in Sprinklr Service?

Sprinklr Service provides customer service management capabilities, but specific plan features and their associated costs are not detailed on the product page. Interested customers must contact Sprinklr sales directly.

Source
Zendesk Chat: Do agents need a separate tool or tab to use Messaging?

No. Messaging is built right into the Zendesk Agent Workspace, so agents can manage conversations seamlessly without switching tools or tabs.

Source
Zendesk Chat: How do I know if my AI agents are handling my tickets effectively?

Zendesk QA automatically reviews all conversations, enabling performance tracking and continuous improvement of AI and agent support.

Source
Zendesk Chat: Once I build an AI agent, can I deploy it across more than one social channel?

Yes. Build your AI Agent once and deploy it to web, mobile, and social messaging channels like WhatsApp, Facebook, and more.

Source
Zendesk Chat: Why should I switch from legacy live chat to Messaging?

Messaging enables users to replicate and enhance live chat experiences by leveraging AI agents and omnichannel routing capabilities.

Source
Zendesk Chat: Can I build something custom or go beyond the out-of-the-box experience?

Absolutely. With access to the Zendesk messaging platform, you can create fully custom experiences that fit your unique business needs.

Source
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