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tawk.to vs UJET

tawk.to logo

tawk.to

Live Chat

100% free live chat software

From
Free
Free plan
Yes
Full reviewWebsite
UJET logo

UJET

Customer Support

Mobile-first cloud contact centre that publishes per-seat list prices and runs on Google Cloud

From
$65/month
Free plan
No
Full reviewWebsite

The short version

  • Only tawk.to has a free tier, so it costs nothing to try first.
  • Each has a real cost: tawk.to removing the Powered by tawk.to branding costs an extra $29/month even on the free plan; UJET the published tier prices exclude nearly every channel, so chat, email, SMS and social cost 10 USD per seat each on top and conversational AI is quoted separately, meaning a realistic omnichannel seat lands well above the advertised 99 USD.
  • They diverge on capability: tawk.to covers Live chat, UJET covers Smartphone-native channels.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which tawk.to and UJET actually diverge.

Attributes where tawk.to and UJET differ
Attributetawk.toUJET
Starting priceFree$65/month
Pricing modelfreemiumPer user per month
Free tierYesNo
PlatformsWeb, Ios, Android, Windows, MacWeb, iOS, Android, API
CategoryLive ChatCustomer Support
Founded2013Unknown

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in tawk.to

  • Live chat
  • Ticketing
  • Knowledge base
  • CRM
  • Video chat
  • Screen sharing
  • WordPress
  • Shopify

Only in UJET

  • Smartphone-native channels
  • Omnichannel routing
  • Google CCAI integration
  • Agent workspace
  • Biometric and device authentication
  • Co-browse
  • Outbound dialler
  • Workforce management add-on

What people use each for

The jobs each tool is most often brought in to do.

tawk.to

  • Website live chat and visitor engagementnot UJET
  • Customer support automationnot UJET

UJET

  • A consumer app company whose support cases are resolved faster when the customer can attach a photo or screen recording from the phone they are already holdingnot tawk.to
  • A Google Cloud shop that wants Dialogflow CX bots and a contact centre on the same platform without stitching two vendors togethernot tawk.to
  • A retail or utilities contact centre that needs verified caller identity without knowledge-based authentication questionsnot tawk.to
  • A support organisation of 100 to 600 seats that wants a published per-seat list price to benchmark against a Genesys or NICE renewal quotenot tawk.to

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

tawk.to

  • Removing the Powered by tawk.to branding costs an extra $29/month even on the free plan
  • Enhanced AI Assist chatbot is a paid add-on starting at $29/month rather than included free
  • Human staffed chat agents are billed at $1/hour as a separate add-on

UJET

  • The published tier prices exclude nearly every channel, so chat, email, SMS and social cost 10 USD per seat each on top and conversational AI is quoted separately, meaning a realistic omnichannel seat lands well above the advertised 99 USD.
  • Workforce management is a 30 USD per seat add-on rather than a platform capability, so a contact centre buying UJET for its full stack pays roughly a third again on top of the Pro rate before any AI.
  • UJET supplies the technology behind Google Cloud Contact Center AI Platform while Google simultaneously expands its own Customer Engagement Suite, a partner-competitor overlap that analysts have publicly warned could cannibalise UJET, and it introduces roadmap risk into a multi-year contract.
  • The smartphone-native premise only pays off if your customers actually contact you from a mobile app you control; organisations whose volume arrives by inbound telephone number from landlines and desktop web get little benefit from the differentiating features.
  • UJET is materially smaller than NICE, Genesys and Five9, so the partner and consultancy ecosystem for complex integrations, custom reporting and specialist routing design is thinner, and niche requirements more often become professional services line items.
  • UJET sold its own professional services business unit to Onix in July 2025, so implementation and services delivery on a new contract may run through a third party rather than the vendor itself, which changes who is accountable when a deployment slips.

Pricing, plan by plan

tawk.to

Free
  • Free Core SoftwareFree
    • Live chat software with no feature limitations
    • Chat pages
    • Knowledge base (hosted help center)
  • Branding Removal$29/month
    • Remove Powered by tawk.to widget branding
  • AI Assist Premium$29/month
    • AI-powered chatbot automation
  • Hired Chat Agents$1/hour
    • Professional trained agents 24/7/365

UJET

$65/month
  • Basic$65/month
    • Voice
    • Agent workspace
    • Standard routing
  • Digital$69/month
    • Digital channels
    • Agent workspace
    • Routing
  • Pro$99/month
    • Everything in Basic
    • Advanced routing
    • Advanced reporting
  • Enterprise$120/month
    • Everything in Pro
    • Enterprise security controls
    • SSO

Which should you pick?

Choose tawk.to if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android, Windows, Mac.
  • You also want ticketing.
tawk.to review

Choose UJET if

  • You need smartphone-native channels.
  • You work on Web, iOS, Android, API.
  • You also want omnichannel routing.
UJET review

Questions people ask

Is tawk.to or UJET better?
Neither clearly leads. tawk.to starts at Free and UJET at $65/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, tawk.to or UJET?
tawk.to has a free tier; the other does not. Paid plans start at Free for tawk.to and $65/month for UJET.
Does tawk.to or UJET run on more platforms?
tawk.to runs on Web, Ios, Android, Windows, Mac. UJET runs on Web, iOS, Android, API.
Can I use tawk.to for free?
Yes. tawk.to has a free tier, so you can try it without paying. UJET starts at $65/month.
What is tawk.to best used for?
tawk.to is most often used for website live chat and visitor engagement, customer support automation. Of those, website live chat and visitor engagement and customer support automation are not what UJET is typically brought in for.
What can tawk.to do that UJET cannot?
tawk.to covers Live chat, Ticketing, Knowledge base, CRM. UJET covers Smartphone-native channels, Omnichannel routing, Google CCAI integration, Agent workspace.

Answered from the vendors’ own pages

tawk.to: How much does tawk.to cost?

tawk.to is free for core live chat, knowledge base, ticketing, and CRM. Premium add-ons start at $29/month for branding removal or AI Assist, and $1/hour for hired chat agents.

Source
UJET: Is UJET the same product as Google Cloud Contact Center AI Platform?

Effectively yes at the platform layer. Google resells UJET technology under its own brand, which is why Dialogflow integration is native rather than bolted on.

tawk.to: Is tawk.to free forever?

Yes, tawk.to's core software including live chat, knowledge base, ticketing, and contacts is free forever with no feature limitations.

Source
UJET: What does a realistic omnichannel seat cost?

Add the channel add-ons to the tier price. Pro at 99 USD plus chat, email, SMS and social at 10 USD each is 139 USD per seat per month before any AI or workforce management.

tawk.to: How are tawk.to's hired chat agents priced?

Hired chat agents are billed at $1 per hour with professional trained staff providing 24/7/365 support.

Source
UJET: Does UJET include workforce management?

No. It is a separate add-on at 30 USD per user per month, so many buyers pair UJET with a dedicated WFM tool instead.

UJET: How large a contact centre does it suit?

It is realistic from roughly 50 seats upward, and most commonly deployed in the 100 to 600 seat range rather than at several-thousand-seat scale.

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