Is Protel or Shiji better?

Neither clearly leads. Protel starts at On request and Shiji at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, Protel or Shiji?

Protel starts at On request and Shiji at On request.

Does Protel or Shiji run on more platforms?

Protel runs on Web, Windows, iOS, Android. Shiji runs on Web, iOS, Android.

What is Protel best used for?

Protel is most often used for a german or austrian hotel needing fiscal and tax compliance handled natively rather than bolted on, a property with substantial conference and banqueting business that a rooms-only pms cannot handle, an existing protel on-premise site deciding whether to move to the cloud edition or change vendor, a group wanting pms and card acquiring from one supplier under a single contract. Of those, a german or austrian hotel needing fiscal and tax compliance handled natively rather than bolted on and a property with substantial conference and banqueting business that a rooms-only pms cannot handle are not what Shiji is typically brought in for.

What can Protel do that Shiji cannot?

Protel covers Front desk and reservations, Conference and banqueting, Cloud and on-premise editions, Integrated payments. Shiji covers Daylight PMS, Infrasys POS, Payments, Distribution.

Travel · head to head

Protel vs Shiji

Protel

Travel

German hotel property management system, now owned and sold by Planet

From: On request
Rated: -

Full review Website

Shiji

Travel

Enterprise hospitality platform covering PMS, point of sale and payments, owned by a Chinese listed group

From: On request
Rated: -

Full review Website

The short version

Each has a real cost: Protel the vendor is now a payments company, so the economics of a deal run through card processing rates as much as software fees, and a hotel with good existing acquiring terms may lose more on processing than it saves on licence.; Shiji chinese ownership and a Shenzhen listing raise data residency and supply chain questions that must be settled during procurement, and in United States government or defence-adjacent accounts they can end the evaluation outright.
They diverge on capability: Protel covers Front desk and reservations, Shiji covers Daylight PMS.
Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Protel and Shiji actually diverge.

Attributes where Protel and Shiji differ
Attribute	Protel	Shiji
Platforms	Web, Windows, iOS, Android	Web, iOS, Android

Identical on both: starting price (On request), pricing model (quote), free tier (No), user rating (Not yet rated), category (Travel).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Protel

Front desk and reservations
Conference and banqueting
Cloud and on-premise editions
Integrated payments
Interface catalogue
Multi-property operation
Night audit and reporting
Tax-free shopping links

Only in Shiji

Daylight PMS
Infrasys POS
Payments
Distribution
Guest engagement
Open API access
Regional data centres
Multi-language and multi-currency

What people use each for

The jobs each tool is most often brought in to do.

Protel

A German or Austrian hotel needing fiscal and tax compliance handled natively rather than bolted onnot Shiji
A property with substantial conference and banqueting business that a rooms-only PMS cannot handlenot Shiji
An existing Protel on-premise site deciding whether to move to the cloud edition or change vendornot Shiji
A group wanting PMS and card acquiring from one supplier under a single contractnot Shiji

Shiji

An international luxury group replacing Opera across dozens of properties without moving to a small cloud vendornot Protel
A resort with a dozen restaurants and bars needing one point of sale across all outletsnot Protel
An Asia Pacific group requiring native multi-currency, multi-language operation across marketsnot Protel
A hotel company consolidating PMS, POS and payment onto a single vendor contractnot Protel

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Protel

The vendor is now a payments company, so the economics of a deal run through card processing rates as much as software fees, and a hotel with good existing acquiring terms may lose more on processing than it saves on licence.
The Protel name persists on the product but the corporate identity has moved to Planet, which makes contract, support and roadmap ownership harder to pin down than it looks from the product page.
Hotels on the older on-premise edition face a migration to cloud that is a re-implementation rather than an upgrade, with the data and interface work that implies.
Nothing about pricing is published, so a buyer cannot benchmark against Mews or Cloudbeds without a full sales process.
Strength is concentrated in German-speaking Europe and the Middle East; support depth and partner ecosystem are noticeably thinner in North America and Asia Pacific.

Shiji

Chinese ownership and a Shenzhen listing raise data residency and supply chain questions that must be settled during procurement, and in United States government or defence-adjacent accounts they can end the evaluation outright.
Pricing is entirely quoted with no published figures at any product level, so comparing Shiji against Oracle or Mews on cost requires a full sales engagement.
The portfolio is partly assembled from acquisitions, and the degree of integration between products varies, so a group buying several Shiji modules should test the joins rather than assume them.
Implementation timelines at enterprise scale run to many months and require interface development that is charged on top of licence, which is a substantial hidden budget line.
It is not a realistic option below roughly the mid-scale group level; a single independent hotel will not get sensible pricing or attention.

Pricing, plan by plan

Protel

On request

protel PMS by Planet$undefined/year
- Quoted per property, no published rate card
- Cloud and on-premise editions priced differently
- Payment processing rates negotiated alongside the software

Shiji

On request

Shiji Enterprise Platform$undefined/year
- Quoted per property and per portfolio
- PMS, POS and payments priced as separate lines
- Implementation and interface development charged separately

Which should you pick?

Choose Protel if

You need front desk and reservations.
You work on Web, Windows, iOS, Android.
You also want conference and banqueting.

Protel review

Choose Shiji if

You need daylight pms.
You work on Web, iOS, Android.
You also want infrasys pos.

Shiji review

Questions people ask

Is Protel or Shiji better?: Neither clearly leads. Protel starts at On request and Shiji at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Protel or Shiji?: Protel starts at On request and Shiji at On request.
Does Protel or Shiji run on more platforms?: Protel runs on Web, Windows, iOS, Android. Shiji runs on Web, iOS, Android.
What is Protel best used for?: Protel is most often used for a german or austrian hotel needing fiscal and tax compliance handled natively rather than bolted on, a property with substantial conference and banqueting business that a rooms-only pms cannot handle, an existing protel on-premise site deciding whether to move to the cloud edition or change vendor, a group wanting pms and card acquiring from one supplier under a single contract. Of those, a german or austrian hotel needing fiscal and tax compliance handled natively rather than bolted on and a property with substantial conference and banqueting business that a rooms-only pms cannot handle are not what Shiji is typically brought in for.
What can Protel do that Shiji cannot?: Protel covers Front desk and reservations, Conference and banqueting, Cloud and on-premise editions, Integrated payments. Shiji covers Daylight PMS, Infrasys POS, Payments, Distribution.

Answered from the vendors’ own pages

Protel: Can you still buy Protel?

Yes. Planet acquired it in December 2021 and continues to sell it as protel PMS, though the corporate branding is Planet.

Shiji: What do you actually buy from Shiji?

Most commonly Daylight PMS, Infrasys point of sale, or both, plus payments. The group name covers a wider portfolio than any one hotel purchases.

Protel: Why does the payments ownership matter?

Because the vendor earns on your card volume. Evaluate the processing rate alongside the software price rather than treating them as separate decisions.

Shiji: Does Chinese ownership matter?

It can. For United States government-adjacent business and some corporate accounts it triggers data residency and supply chain review, so raise it at the start of procurement rather than at contract stage.

Protel: Is the on-premise edition still supported?

It remains in the field with a large installed base, but new investment is directed at the cloud edition, so ask for an explicit support horizon in writing.

Shiji: Is Shiji an alternative to Oracle Hospitality?

Yes, and that is largely its positioning at the enterprise end, particularly in international luxury groups where Infrasys already has deployment.

Protel: Where is Protel strongest?

German-speaking Europe and the Middle East, where its interface catalogue and fiscal compliance are deepest.

Shiji: Can a single hotel buy it?

In principle, but the commercial model, implementation cost and support structure assume a group, and small properties are better served elsewhere.

Protel vs Shiji

Protel

Shiji

The short version

Where they differ

What each one covers

Only in Protel

Only in Shiji

What people use each for

Protel

Shiji

Where each one falls short

Protel

Shiji

Pricing, plan by plan

Protel

Shiji

Which should you pick?

Choose Protel if

Choose Shiji if

Questions people ask

Answered from the vendors’ own pages

Related pages

More on Protel

More on Shiji

Keep looking

Other head to heads