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Field Service · head to head

Workiz vs Zuper

Workiz logo

Workiz

Field Service

Field service management for locksmiths, garage doors and small trades with built-in phone tracking

From
On request
Rated
-
Full reviewWebsite
Zuper logo

Zuper

Field Service

Field service management with an API-first architecture and heavy integration surface

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Workiz workiz has removed list prices from its own pricing page, so plan cost now requires a quote and there is no public figure to hold the sales conversation against.; Zuper zuper publishes no pricing at all, and third-party reports span 50 to 150 US dollars per user per month, so you cannot even estimate a budget without a sales conversation.
  • They diverge on capability: Workiz covers Call tracking and recording, Zuper covers Work order management.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Workiz and Zuper actually diverge.

Attributes where Workiz and Zuper differ
AttributeWorkizZuper

Identical on both: starting price (On request), pricing model (quote), free tier (No), platforms (Web, iOS, Android), user rating (Not yet rated), category (Field Service).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Workiz

  • Call tracking and recording
  • Scheduling and dispatch
  • Estimates and invoices
  • Online payments
  • Automations
  • Genius Leads
  • Price book
  • Service plans

Only in Zuper

  • Work order management
  • Intelligent dispatch
  • Technician mobile
  • Inventory
  • Job costing
  • Open API and webhooks
  • AI agents
  • Customer portal

What people use each for

The jobs each tool is most often brought in to do.

Workiz

  • A locksmith or garage door company that buys most of its work from paid search and needs cost per booked job attributed to the phone number that rangnot Zuper
  • A five technician appliance repair firm replacing a shared Google Calendar and a paper invoice booknot Zuper
  • An operator who wants missed inbound calls flagged and followed up automatically rather than lost to a competitornot Zuper
  • A franchise group needing inventory, purchase orders and API access across several locations on one accountnot Zuper

Zuper

  • A service business whose customer records already live in Salesforce or HubSpot wants field execution underneath rather than a platform that insists on owning the customer.not Workiz
  • A solar or utility contractor needs work orders driven by an external asset or billing system through an API rather than entered by a dispatcher.not Workiz
  • A multi-location or franchise operation needs consistent job workflows and reporting across sites with an existing enterprise finance system to feed.not Workiz
  • A support organisation already running Zendesk or Freshdesk wants field visits raised from tickets and closed back into them without a middleware project.not Workiz

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Workiz

  • Workiz has removed list prices from its own pricing page, so plan cost now requires a quote and there is no public figure to hold the sales conversation against.
  • Each plan includes only a handful of members and additional ones are billed as add-ons at a rate the company does not publish, so a ten person crew costs substantially more than the base plan figure implies.
  • Automations are capped per tier at five, ten and thirty, so a business that automates follow-ups aggressively hits the ceiling and has to upgrade for the automation count alone rather than for any feature it wants.
  • Inventory, purchase orders, equipment tracking and API access are all confined to the top Ultimate tier, which puts basic parts tracking behind the most expensive plan.
  • Card processing rates are set per account rather than published, so payment fees, which are usually the largest recurring line for a field service firm, are invisible until you are quoted.

Zuper

  • Zuper publishes no pricing at all, and third-party reports span 50 to 150 US dollars per user per month, so you cannot even estimate a budget without a sales conversation.
  • At the reported rates it costs several times a Jobber or Housecall Pro seat, which makes it hard to justify for a small contractor who will use a fraction of the configuration surface.
  • The flexibility that makes it a good execution layer means it needs configuring: custom statuses, forms and workflow rules are strengths for a business with an operations analyst and a burden for one without.
  • Accounting is integration-only and the finance depth is thin next to platforms with native ledgers, so complex tax, multi-entity or progress billing scenarios push work back into the ERP.
  • It is a younger and smaller vendor than ServiceTitan or FieldEdge with a correspondingly thinner partner and implementation network, so if you need local implementation help outside the main markets you may be dealing directly with the vendor or doing it yourself.

Pricing, plan by plan

Workiz

On request
  • Standard$undefined/month
    • Core scheduling, jobs, estimates, invoices and online payments
    • Five automations
    • QuickBooks Online sync
  • Pro$undefined/month
    • Everything in Standard
    • Ten automations
    • Genius Leads and Genius Scheduling
  • Ultimate$undefined/month
    • Everything in Pro
    • Thirty automations
    • Inventory management, purchase orders and equipment tracking

Zuper

On request
  • Starter$undefined/month
    • Core work orders, scheduling and mobile app
    • Standard integrations
    • Priced per user on application
  • Growth$undefined/month
    • Adds inventory, job costing and advanced workflows
    • Quoted on application
  • Enterprise$undefined/month
    • Custom workflows, API access at scale and dedicated support
    • Quoted on application, typically with an annual commitment

Which should you pick?

Choose Workiz if

  • You need call tracking and recording.
  • You work on Web, iOS, Android.
  • You also want scheduling and dispatch.
Workiz review

Choose Zuper if

  • You need work order management.
  • You work on Web, iOS, Android.
  • You also want intelligent dispatch.
Zuper review

Questions people ask

Is Workiz or Zuper better?
Neither clearly leads. Workiz starts at On request and Zuper at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Workiz or Zuper?
Workiz starts at On request and Zuper at On request.
Does Workiz or Zuper run on more platforms?
Both run on Web, iOS, Android, so platform support will not decide this one for you.
What is Workiz best used for?
Workiz is most often used for a locksmith or garage door company that buys most of its work from paid search and needs cost per booked job attributed to the phone number that rang, a five technician appliance repair firm replacing a shared google calendar and a paper invoice book, an operator who wants missed inbound calls flagged and followed up automatically rather than lost to a competitor, a franchise group needing inventory, purchase orders and api access across several locations on one account. Of those, a locksmith or garage door company that buys most of its work from paid search and needs cost per booked job attributed to the phone number that rang and a five technician appliance repair firm replacing a shared google calendar and a paper invoice book are not what Zuper is typically brought in for.
What can Workiz do that Zuper cannot?
Workiz covers Call tracking and recording, Scheduling and dispatch, Estimates and invoices, Online payments. Zuper covers Work order management, Intelligent dispatch, Technician mobile, Inventory.

Answered from the vendors’ own pages

Workiz: How much does Workiz cost?

Workiz no longer publishes plan prices on its own site. Tiers are Standard, Pro and Ultimate, and pricing now comes from a quote or trial signup.

Zuper: How much does Zuper cost?

It is not published. Independent reports put it roughly between 50 and 150 US dollars per user per month depending on tier and volume, usually on an annual commitment.

Workiz: Are extra users included?

No. Each plan includes a set number of members and additional members are charged as add-ons at a rate that is not published.

Zuper: Can Zuper run under Salesforce or HubSpot?

Yes, that is one of its main positions. It integrates as a field execution layer rather than requiring you to move the customer record.

Workiz: Does it do call tracking?

Yes, and this is its strongest feature. Inbound calls are recorded and attributed to the marketing source, which is unusual in field service software.

Zuper: Does it work offline?

The technician mobile app is built to capture work offline and sync when connectivity returns.

Workiz: When do I need the Ultimate plan?

If you need inventory, purchase orders, equipment tracking or API access, which are not available on Standard or Pro.

Zuper: Is Zuper suitable for a five person contractor?

Usually not on cost. At the reported per-seat rates, Jobber or Housecall Pro deliver the same day-to-day job flow far cheaper.

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