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Customer Support · head to head

ServiceNow vs UiPath

ServiceNow logo

ServiceNow

Customer Support

The world works with ServiceNow

From
On request
Rated
-
Full reviewWebsite
UiPath logo

UiPath

Automation Integration

The leading platform for business process automation

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: ServiceNow listed on G-Cloud 14 by reseller UP3 Services Ltd at £81.00 per licence per month for ServiceNow; UiPath the Basic plan from $25 per month caps the tenant at 5 Basic users, 5 Plus users, 1 Pro user and 2 unattended robots
  • They diverge on capability: ServiceNow covers ITSM, UiPath covers Desktop RPA.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which ServiceNow and UiPath actually diverge.

Attributes where ServiceNow and UiPath differ
AttributeServiceNowUiPath
Starting priceOn request$25/month
Pricing modelquotesubscription
PlatformsWeb, Ios, AndroidDesktop, Web
CategoryCustomer SupportAutomation Integration
Founded20042005

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in ServiceNow

  • ITSM
  • IT Operations
  • Customer workflows
  • Employee workflows
  • App development
  • AI/ML capabilities
  • Slack
  • Microsoft Teams

Only in UiPath

  • Desktop RPA
  • Cloud RPA
  • Process mining
  • Task mining
  • AI capabilities
  • Monitoring
  • Analytics
  • 500+ connectors

Both cover

  • SOC2
  • HIPAA
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

ServiceNow

  • Enterprise IT managementnot UiPath
  • Digital transformationnot UiPath
  • Workflow automationnot UiPath

UiPath

  • Robotic process automation and business automationnot ServiceNow
  • Enterprise-wide deployment and process optimizationnot ServiceNow
  • UI automation and intelligent document processingnot ServiceNow
  • Large-scale automation programs with custom requirementsnot ServiceNow

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

ServiceNow

  • Listed on G-Cloud 14 by reseller UP3 Services Ltd at £81.00 per licence per month for ServiceNow

UiPath

  • The Basic plan from $25 per month caps the tenant at 5 Basic users, 5 Plus users, 1 Pro user and 2 unattended robots
  • Basic tenants are hosted only in the European region
  • Only the Basic tier carries a published price; Standard and Enterprise require contacting sales
  • Self healing automation, process simulation, Elastic Robot Orchestration, bring your own encryption keys and dedicated deployments are Enterprise only
  • Agent capability is limited on Basic and requires Standard or Enterprise
  • Extra unattended robots are purchased separately on top of the plan

Pricing, plan by plan

ServiceNow

On request
  • IT Service Management$undefined/month
    • Incident management
    • Problem management
    • Change management
  • IT Operations Management$undefined/month
    • Discovery
    • Service mapping
    • Event management
  • Customer Service Management$undefined/month
    • Omnichannel engagement
    • Self-service
    • Case management

UiPath

$25/month
  • Automation Cloud Basic$25/month
    • Build and run basic personal automations
    • Limited scale
    • 99.9% service uptime
  • Automation Cloud Standard$null/month
    • Enterprise automation capabilities
    • Document classification and extraction at scale
    • No limits to scale
  • Automation Cloud Enterprise$null/month
    • Self-healing UI automation
    • Process optimization and simulation
    • Infrastructure automation
  • Test Cloud Standard$null/month
    • Contact Sales for pricing

Which should you pick?

Choose ServiceNow if

  • You need itsm.
  • You work on Web, Ios, Android.
  • You also want it operations.
ServiceNow review

Choose UiPath if

  • You need desktop rpa.
  • You work on Desktop, Web.
  • You also want cloud rpa.
UiPath review

Questions people ask

Is ServiceNow or UiPath better?
Neither clearly leads. ServiceNow starts at On request and UiPath at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, ServiceNow or UiPath?
ServiceNow starts at On request and UiPath at $25/month.
Does ServiceNow or UiPath run on more platforms?
ServiceNow runs on Web, Ios, Android. UiPath runs on Desktop, Web.
What is ServiceNow best used for?
ServiceNow is most often used for enterprise it management, digital transformation, workflow automation. Of those, enterprise it management and digital transformation are not what UiPath is typically brought in for.
What can ServiceNow do that UiPath cannot?
ServiceNow covers ITSM, IT Operations, Customer workflows, Employee workflows. UiPath covers Desktop RPA, Cloud RPA, Process mining, Task mining. Both handle SOC2, HIPAA, Web support.

Answered from the vendors’ own pages

ServiceNow: Does ServiceNow offer a free trial?

ServiceNow provides product trials and demos for prospects. Organizations can request a demo to see the platform capabilities for IT service management, customer service management, and business workflows.

Source
UiPath: How much does UiPath cost?

UiPath Automation Cloud Basic starts at $25/month for individuals and small teams. Standard and Enterprise tiers require contacting sales for custom pricing based on organizational needs.

Source
ServiceNow: How is ServiceNow priced?

ServiceNow uses subscription-based pricing with custom quotes based on the number of users and modules selected. Organizations must contact ServiceNow directly to receive pricing for their specific deployment needs.

Source
UiPath: What are the limitations of UiPath's Basic tier?

The Basic tier at $25/month is limited to building and running basic personal automations at limited scale, with European region hosting only and bronze-level support. Standard and Enterprise tiers remove these limits.

Source
ServiceNow: What implementation support does ServiceNow provide?

ServiceNow offers professional services, customer success management, and training programs to help organizations maximize value from the platform. Implementation support is available through direct services teams and certified implementation partners.

Source
UiPath: Does UiPath charge for users and robots separately?

UiPath's pricing tiers include base costs, but users, robots, and agents may require additional purchases beyond the tier pricing, depending on organizational requirements.

Source
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