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Automation Integration · head to head

Boomi vs ServiceNow

Boomi logo

Boomi

Automation Integration

The world's leading cloud integration platform

From
Free
Rated
-
Full reviewWebsite
ServiceNow logo

ServiceNow

Customer Support

The world works with ServiceNow

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Boomi has a free tier, so it costs nothing to try first.
  • Each has a real cost: Boomi most pricing requires contacting sales; no transparent plan costs published; ServiceNow listed on G-Cloud 14 by reseller UP3 Services Ltd at £81.00 per licence per month for ServiceNow
  • They diverge on capability: Boomi covers Cloud integration, ServiceNow covers ITSM.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Boomi and ServiceNow actually diverge.

Attributes where Boomi and ServiceNow differ
AttributeBoomiServiceNow
Starting priceFreeOn request
Pricing modelusage-basedquote
Free tierYesNo
PlatformsWeb, On-premiseWeb, Ios, Android
CategoryAutomation IntegrationCustomer Support
Founded20002004

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Boomi

  • Cloud integration
  • API management
  • Master data management
  • Trading partner network
  • Process automation
  • Real-time sync
  • Monitoring
  • Analytics

Only in ServiceNow

  • ITSM
  • IT Operations
  • Customer workflows
  • Employee workflows
  • App development
  • AI/ML capabilities
  • Slack
  • Microsoft Teams

Both cover

  • SOC2
  • ISO27001
  • HIPAA
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Boomi

  • Integrating cloud and on-premises applicationsnot ServiceNow
  • API management and publishingnot ServiceNow
  • Master data management across systemsnot ServiceNow
  • EDI and B2B data exchangenot ServiceNow
  • Workflow automation between business systemsnot ServiceNow

ServiceNow

  • Enterprise IT managementnot Boomi
  • Digital transformationnot Boomi
  • Workflow automationnot Boomi

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Boomi

  • Most pricing requires contacting sales; no transparent plan costs published
  • Free trial is 30 days but requires sign-up
  • Base plan limited to one environment and two users

ServiceNow

  • Listed on G-Cloud 14 by reseller UP3 Services Ltd at £81.00 per licence per month for ServiceNow

Pricing, plan by plan

Boomi

Free
  • Base$99/month
    • Pay-as-you-go
    • One environment
    • Two users
  • Professional$undefined/mo
    • Two environments
    • Unlimited users
  • Enterprise$undefined/mo
    • Unlimited environments

ServiceNow

On request
  • IT Service Management$undefined/month
    • Incident management
    • Problem management
    • Change management
  • IT Operations Management$undefined/month
    • Discovery
    • Service mapping
    • Event management
  • Customer Service Management$undefined/month
    • Omnichannel engagement
    • Self-service
    • Case management

Which should you pick?

Choose Boomi if

  • You need cloud integration.
  • You want to start without paying.
  • You work on Web, On-premise.
  • You also want api management.
Boomi review

Choose ServiceNow if

  • You need itsm.
  • You work on Web, Ios, Android.
  • You also want it operations.
ServiceNow review

Questions people ask

Is Boomi or ServiceNow better?
Neither clearly leads. Boomi starts at Free and ServiceNow at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Boomi or ServiceNow?
Boomi has a free tier; the other does not. Paid plans start at Free for Boomi and On request for ServiceNow.
Does Boomi or ServiceNow run on more platforms?
Boomi runs on Web, On-premise. ServiceNow runs on Web, Ios, Android.
Can I use Boomi for free?
Yes. Boomi has a free tier, so you can try it without paying. ServiceNow starts at On request.
What is Boomi best used for?
Boomi is most often used for integrating cloud and on-premises applications, api management and publishing, master data management across systems, edi and b2b data exchange. Of those, integrating cloud and on-premises applications and api management and publishing are not what ServiceNow is typically brought in for.
What can Boomi do that ServiceNow cannot?
Boomi covers Cloud integration, API management, Master data management, Trading partner network. ServiceNow covers ITSM, IT Operations, Customer workflows, Employee workflows. Both handle SOC2, ISO27001, HIPAA, Web support.

Answered from the vendors’ own pages

Boomi: What is Boomi's minimum monthly cost for pay-as-you-go pricing?

Boomi's base plan starts at $99 per month for pay-as-you-go usage with no contract required, including one environment and two users.

Source
ServiceNow: Does ServiceNow offer a free trial?

ServiceNow provides product trials and demos for prospects. Organizations can request a demo to see the platform capabilities for IT service management, customer service management, and business workflows.

Source
Boomi: Does Boomi offer a free trial?

Boomi provides a 30-day free trial with full platform access, including core integration features and data mapping capabilities.

Source
ServiceNow: How is ServiceNow priced?

ServiceNow uses subscription-based pricing with custom quotes based on the number of users and modules selected. Organizations must contact ServiceNow directly to receive pricing for their specific deployment needs.

Source
Boomi: Which plans require contacting sales for pricing?

Professional, Professional Plus, Enterprise, and Enterprise Plus plans for Integration, API Management, and Data Hub require contacting Boomi sales for custom pricing.

Source
ServiceNow: What implementation support does ServiceNow provide?

ServiceNow offers professional services, customer success management, and training programs to help organizations maximize value from the platform. Implementation support is available through direct services teams and certified implementation partners.

Source
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