Softwr

Customer Support · head to head

Kustomer vs UiPath

Kustomer logo

Kustomer

Customer Support

The future of customer service

From
On request
Rated
-
Full reviewWebsite
UiPath logo

UiPath

Automation Integration

The leading platform for business process automation

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Kustomer pricing not published; requires customised sales assessment and quote for exact costs; UiPath the Basic plan from $25 per month caps the tenant at 5 Basic users, 5 Plus users, 1 Pro user and 2 unattended robots
  • They diverge on capability: Kustomer covers Unified customer view, UiPath covers Desktop RPA.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Kustomer and UiPath actually diverge.

Attributes where Kustomer and UiPath differ
AttributeKustomerUiPath
Starting priceOn request$25/month
Pricing modelquotesubscription
PlatformsWeb, CloudDesktop, Web
CategoryCustomer SupportAutomation Integration
Founded20152005

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Kustomer

  • Unified customer view
  • AI automation
  • Omnichannel
  • Workflow automation
  • Knowledge base
  • Shopify
  • Magento
  • Facebook

Only in UiPath

  • Desktop RPA
  • Cloud RPA
  • Process mining
  • Task mining
  • AI capabilities
  • Monitoring
  • 500+ connectors
  • Enterprise systems

Both cover

  • Analytics
  • SOC2
  • GDPR
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Kustomer

  • Large B2C and B2B organisations managing 600+ customer support interactions across omnichannel platformsnot UiPath
  • Retail, financial services, travel and hospitality sectors requiring integrated AI-powered supportnot UiPath
  • Enterprises seeking customer 360 views and advanced workflow automationnot UiPath

UiPath

  • Robotic process automation and business automationnot Kustomer
  • Enterprise-wide deployment and process optimizationnot Kustomer
  • UI automation and intelligent document processingnot Kustomer
  • Large-scale automation programs with custom requirementsnot Kustomer

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Kustomer

  • Pricing not published; requires customised sales assessment and quote for exact costs
  • Voice (call), SMS, and WhatsApp support operate on separate pay-as-you-go pricing models
  • Customisation-based pricing structure means no transparent cost comparison with competitors

UiPath

  • The Basic plan from $25 per month caps the tenant at 5 Basic users, 5 Plus users, 1 Pro user and 2 unattended robots
  • Basic tenants are hosted only in the European region
  • Only the Basic tier carries a published price; Standard and Enterprise require contacting sales
  • Self healing automation, process simulation, Elastic Robot Orchestration, bring your own encryption keys and dedicated deployments are Enterprise only
  • Agent capability is limited on Basic and requires Standard or Enterprise
  • Extra unattended robots are purchased separately on top of the plan

Pricing, plan by plan

Kustomer

On request

No published plan breakdown. See the Kustomer review.

UiPath

$25/month
  • Automation Cloud Basic$25/month
    • Build and run basic personal automations
    • Limited scale
    • 99.9% service uptime
  • Automation Cloud Standard$null/month
    • Enterprise automation capabilities
    • Document classification and extraction at scale
    • No limits to scale
  • Automation Cloud Enterprise$null/month
    • Self-healing UI automation
    • Process optimization and simulation
    • Infrastructure automation
  • Test Cloud Standard$null/month
    • Contact Sales for pricing

Which should you pick?

Choose Kustomer if

  • You need unified customer view.
  • You work on Web, Cloud.
  • You also want ai automation.
Kustomer review

Choose UiPath if

  • You need desktop rpa.
  • You work on Desktop, Web.
  • You also want cloud rpa.
UiPath review

Questions people ask

Is Kustomer or UiPath better?
Neither clearly leads. Kustomer starts at On request and UiPath at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Kustomer or UiPath?
Kustomer starts at On request and UiPath at $25/month.
Does Kustomer or UiPath run on more platforms?
Kustomer runs on Web, Cloud. UiPath runs on Desktop, Web.
What is Kustomer best used for?
Kustomer is most often used for large b2c and b2b organisations managing 600+ customer support interactions across omnichannel platforms, retail, financial services, travel and hospitality sectors requiring integrated ai-powered support, enterprises seeking customer 360 views and advanced workflow automation. Of those, large b2c and b2b organisations managing 600+ customer support interactions across omnichannel platforms and retail, financial services, travel and hospitality sectors requiring integrated ai-powered support are not what UiPath is typically brought in for.
What can Kustomer do that UiPath cannot?
Kustomer covers Unified customer view, AI automation, Omnichannel, Workflow automation. UiPath covers Desktop RPA, Cloud RPA, Process mining, Task mining. Both handle Analytics, SOC2, GDPR, Web support.

Answered from the vendors’ own pages

Kustomer: How much does Kustomer cost?

Kustomer uses a custom, quote-based pricing model and does not publish standard rates. Every CX team setup is different, so pricing varies based on company size, number of support agents, and monthly conversation volume.

Source
UiPath: How much does UiPath cost?

UiPath Automation Cloud Basic starts at $25/month for individuals and small teams. Standard and Enterprise tiers require contacting sales for custom pricing based on organizational needs.

Source
Kustomer: How do I get a Kustomer pricing quote?

Complete a 2-minute ROI calculator assessment that gathers information about your industry, company size, agent count, and monthly conversation volume. Results provide directional pricing estimates before sales connects with you.

Source
UiPath: What are the limitations of UiPath's Basic tier?

The Basic tier at $25/month is limited to building and running basic personal automations at limited scale, with European region hosting only and bronze-level support. Standard and Enterprise tiers remove these limits.

Source
Kustomer: Are there add-on costs for Kustomer features?

Yes, add-on services include HIPAA Enabled Subscription, implementation services, Voice, SMS, and WhatsApp support on a pay-as-you-go model.

Source
UiPath: Does UiPath charge for users and robots separately?

UiPath's pricing tiers include base costs, but users, robots, and agents may require additional purchases beyond the tier pricing, depending on organizational requirements.

Source
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