Softwr

Automation Integration · head to head

Blue Prism vs ServiceNow

Blue Prism logo

Blue Prism

Automation Integration

The digital exchange for intelligent automation

From
$1000/month
Rated
-
Full reviewWebsite
ServiceNow logo

ServiceNow

Customer Support

The world works with ServiceNow

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Blue Prism no pricing displayed on the vendor homepage; ServiceNow listed on G-Cloud 14 by reseller UP3 Services Ltd at £81.00 per licence per month for ServiceNow
  • They diverge on capability: Blue Prism covers RPA platform, ServiceNow covers ITSM.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Blue Prism and ServiceNow actually diverge.

Attributes where Blue Prism and ServiceNow differ
AttributeBlue PrismServiceNow
Starting price$1000/monthOn request
Pricing modelsubscriptionquote
PlatformsWeb, DesktopWeb, Ios, Android
CategoryAutomation IntegrationCustomer Support
Founded20012004

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Blue Prism

  • RPA platform
  • Intelligent automation
  • Robotic workers
  • Process intelligence
  • Monitoring
  • Analytics
  • Scalability
  • 100+ connectors

Only in ServiceNow

  • ITSM
  • IT Operations
  • Customer workflows
  • Employee workflows
  • App development
  • AI/ML capabilities
  • Slack
  • Microsoft Teams

Both cover

  • SOC2
  • HIPAA
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Blue Prism

  • Workflow Automationnot ServiceNow
  • Data Integrationnot ServiceNow
  • Process Automationnot ServiceNow
  • App Integrationnot ServiceNow
  • API Connectivitynot ServiceNow

ServiceNow

  • Enterprise IT managementnot Blue Prism
  • Digital transformationnot Blue Prism
  • Workflow automationnot Blue Prism

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Blue Prism

  • No pricing displayed on the vendor homepage
  • Enterprise automation platform typically requires custom pricing and implementation agreements

ServiceNow

  • Listed on G-Cloud 14 by reseller UP3 Services Ltd at £81.00 per licence per month for ServiceNow

Pricing, plan by plan

Blue Prism

$1000/month
  • Starter$1000/month
    • 1 bot
    • Basic features
  • Professional$3000/month
    • 5 bots
    • Advanced features
  • Enterprise$10000/month
    • Unlimited bots
    • Dedicated support

ServiceNow

On request
  • IT Service Management$undefined/month
    • Incident management
    • Problem management
    • Change management
  • IT Operations Management$undefined/month
    • Discovery
    • Service mapping
    • Event management
  • Customer Service Management$undefined/month
    • Omnichannel engagement
    • Self-service
    • Case management

Which should you pick?

Choose Blue Prism if

  • You need rpa platform.
  • You work on Web, Desktop.
  • You also want intelligent automation.
Blue Prism review

Choose ServiceNow if

  • You need itsm.
  • You work on Web, Ios, Android.
  • You also want it operations.
ServiceNow review

Questions people ask

Is Blue Prism or ServiceNow better?
Neither clearly leads. Blue Prism starts at $1000/month and ServiceNow at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Blue Prism or ServiceNow?
Blue Prism starts at $1000/month and ServiceNow at On request.
Does Blue Prism or ServiceNow run on more platforms?
Blue Prism runs on Web, Desktop. ServiceNow runs on Web, Ios, Android.
What is Blue Prism best used for?
Blue Prism is most often used for workflow automation, data integration, process automation, app integration. Of those, workflow automation and data integration are not what ServiceNow is typically brought in for.
What can Blue Prism do that ServiceNow cannot?
Blue Prism covers RPA platform, Intelligent automation, Robotic workers, Process intelligence. ServiceNow covers ITSM, IT Operations, Customer workflows, Employee workflows. Both handle SOC2, HIPAA, Web support.

Answered from the vendors’ own pages

Blue Prism: How much does SS&C Blue Prism cost?

SS&C Blue Prism does not publish pricing on their website. Platform pricing is customized based on deployment requirements, number of users, and selected modules. Organizations should contact their sales team or schedule a free trial to discuss pricing.

Source
ServiceNow: Does ServiceNow offer a free trial?

ServiceNow provides product trials and demos for prospects. Organizations can request a demo to see the platform capabilities for IT service management, customer service management, and business workflows.

Source
ServiceNow: How is ServiceNow priced?

ServiceNow uses subscription-based pricing with custom quotes based on the number of users and modules selected. Organizations must contact ServiceNow directly to receive pricing for their specific deployment needs.

Source
ServiceNow: What implementation support does ServiceNow provide?

ServiceNow offers professional services, customer success management, and training programs to help organizations maximize value from the platform. Implementation support is available through direct services teams and certified implementation partners.

Source
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