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Customer Support · head to head

Jira Service Management vs UiPath

Jira Service Management logo

Jira Service Management

Customer Support

High-velocity service management

From
Free
Rated
-
Full reviewWebsite
UiPath logo

UiPath

Automation Integration

The leading platform for business process automation

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Only Jira Service Management has a free tier, so it costs nothing to try first.
  • Each has a real cost: Jira Service Management pricing information not available on main product page; Atlassian does not publish standard rates on this landing page; UiPath the Basic plan from $25 per month caps the tenant at 5 Basic users, 5 Plus users, 1 Pro user and 2 unattended robots
  • They diverge on capability: Jira Service Management covers Incident management, UiPath covers Desktop RPA.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Jira Service Management and UiPath actually diverge.

Attributes where Jira Service Management and UiPath differ
AttributeJira Service ManagementUiPath
Starting priceFree$25/month
Free tierYesNo
PlatformsWeb, Ios, AndroidDesktop, Web
CategoryCustomer SupportAutomation Integration
Founded20022005

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Jira Service Management

  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Knowledge management
  • SLAs
  • Jira Software
  • Confluence

Only in UiPath

  • Desktop RPA
  • Cloud RPA
  • Process mining
  • Task mining
  • AI capabilities
  • Monitoring
  • Analytics
  • 500+ connectors

Both cover

  • SOC2
  • GDPR
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Jira Service Management

  • IT service managementnot UiPath
  • Incident responsenot UiPath
  • Change managementnot UiPath
  • Asset trackingnot UiPath

UiPath

  • Robotic process automation and business automationnot Jira Service Management
  • Enterprise-wide deployment and process optimizationnot Jira Service Management
  • UI automation and intelligent document processingnot Jira Service Management
  • Large-scale automation programs with custom requirementsnot Jira Service Management

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Jira Service Management

  • Pricing information not available on main product page; Atlassian does not publish standard rates on this landing page
  • Customers must navigate to separate pricing section or contact sales for cost information

UiPath

  • The Basic plan from $25 per month caps the tenant at 5 Basic users, 5 Plus users, 1 Pro user and 2 unattended robots
  • Basic tenants are hosted only in the European region
  • Only the Basic tier carries a published price; Standard and Enterprise require contacting sales
  • Self healing automation, process simulation, Elastic Robot Orchestration, bring your own encryption keys and dedicated deployments are Enterprise only
  • Agent capability is limited on Basic and requires Standard or Enterprise
  • Extra unattended robots are purchased separately on top of the plan

Pricing, plan by plan

Jira Service Management

Free
  • FreeFree
    • 3 agents
    • Ticket management
    • Knowledge base
  • Standard$20/month
    • Unlimited customers
    • 250 agents
    • 20 GB storage
  • Premium$45/month
    • Advanced incident management
    • Asset management
    • Change management
  • Enterprise$undefined/month
    • Unlimited sites
    • 24/7 support
    • Data residency

UiPath

$25/month
  • Automation Cloud Basic$25/month
    • Build and run basic personal automations
    • Limited scale
    • 99.9% service uptime
  • Automation Cloud Standard$null/month
    • Enterprise automation capabilities
    • Document classification and extraction at scale
    • No limits to scale
  • Automation Cloud Enterprise$null/month
    • Self-healing UI automation
    • Process optimization and simulation
    • Infrastructure automation
  • Test Cloud Standard$null/month
    • Contact Sales for pricing

Which should you pick?

Choose Jira Service Management if

  • You need incident management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want change management.
Jira Service Management review

Choose UiPath if

  • You need desktop rpa.
  • You work on Desktop, Web.
  • You also want cloud rpa.
UiPath review

Questions people ask

Is Jira Service Management or UiPath better?
Neither clearly leads. Jira Service Management starts at Free and UiPath at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Jira Service Management or UiPath?
Jira Service Management has a free tier; the other does not. Paid plans start at Free for Jira Service Management and $25/month for UiPath.
Does Jira Service Management or UiPath run on more platforms?
Jira Service Management runs on Web, Ios, Android. UiPath runs on Desktop, Web.
Can I use Jira Service Management for free?
Yes. Jira Service Management has a free tier, so you can try it without paying. UiPath starts at $25/month.
What is Jira Service Management best used for?
Jira Service Management is most often used for it service management, incident response, change management, asset tracking. Of those, it service management and incident response are not what UiPath is typically brought in for.
What can Jira Service Management do that UiPath cannot?
Jira Service Management covers Incident management, Change management, Problem management, Asset management. UiPath covers Desktop RPA, Cloud RPA, Process mining, Task mining. Both handle SOC2, GDPR, Web support.

Answered from the vendors’ own pages

Jira Service Management: How much does Jira Service Management cost?

Jira Service Management pricing is not published on the main product page. Atlassian requires customers to visit the dedicated pricing section or contact their sales team to obtain rates. Enterprise and volume discounts are available through individual consultation.

Source
UiPath: How much does UiPath cost?

UiPath Automation Cloud Basic starts at $25/month for individuals and small teams. Standard and Enterprise tiers require contacting sales for custom pricing based on organizational needs.

Source
UiPath: What are the limitations of UiPath's Basic tier?

The Basic tier at $25/month is limited to building and running basic personal automations at limited scale, with European region hosting only and bronze-level support. Standard and Enterprise tiers remove these limits.

Source
UiPath: Does UiPath charge for users and robots separately?

UiPath's pricing tiers include base costs, but users, robots, and agents may require additional purchases beyond the tier pricing, depending on organizational requirements.

Source
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