Softwr

Customer Support · head to head

ServiceNow vs Workato

ServiceNow logo

ServiceNow

Customer Support

The world works with ServiceNow

From
On request
Rated
-
Full reviewWebsite
Workato logo

Workato

Automation Integration

The enterprise integration platform

From
$99/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: ServiceNow listed on G-Cloud 14 by reseller UP3 Services Ltd at £81.00 per licence per month for ServiceNow; Workato the pricing page names four product lines, Enterprise iPaaS, Agentic solutions, API Management and Data Orchestration, and publishes no figure for any of them, gating all of it behind Schedule a demo
  • They diverge on capability: ServiceNow covers ITSM, Workato covers Process orchestration.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which ServiceNow and Workato actually diverge.

Attributes where ServiceNow and Workato differ
AttributeServiceNowWorkato
Starting priceOn request$99/month
Pricing modelquotesubscription
PlatformsWeb, Ios, AndroidWeb, On-premise
CategoryCustomer SupportAutomation Integration
Founded20042014

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in ServiceNow

  • ITSM
  • IT Operations
  • Customer workflows
  • Employee workflows
  • App development
  • AI/ML capabilities
  • Slack
  • Microsoft Teams

Only in Workato

  • Process orchestration
  • Master data management
  • Integration templates
  • Real-time sync
  • Error handling
  • Monitoring
  • API management
  • Workflow analytics

Both cover

  • Salesforce
  • SAP
  • AWS
  • Azure
  • SOC2
  • ISO27001
  • HIPAA

What people use each for

The jobs each tool is most often brought in to do.

ServiceNow

  • Enterprise IT managementnot Workato
  • Digital transformationnot Workato
  • Workflow automationnot Workato

Workato

  • Workflow Automationnot ServiceNow
  • Data Integrationnot ServiceNow
  • Process Automationnot ServiceNow
  • App Integrationnot ServiceNow
  • API Connectivitynot ServiceNow

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

ServiceNow

  • Listed on G-Cloud 14 by reseller UP3 Services Ltd at £81.00 per licence per month for ServiceNow

Workato

  • The pricing page names four product lines, Enterprise iPaaS, Agentic solutions, API Management and Data Orchestration, and publishes no figure for any of them, gating all of it behind Schedule a demo

Pricing, plan by plan

ServiceNow

On request
  • IT Service Management$undefined/month
    • Incident management
    • Problem management
    • Change management
  • IT Operations Management$undefined/month
    • Discovery
    • Service mapping
    • Event management
  • Customer Service Management$undefined/month
    • Omnichannel engagement
    • Self-service
    • Case management

Workato

$99/month
  • Starter$99/month
    • Up to 50 recipes
    • Basic integrations
    • Email support
  • Professional$299/month
    • Unlimited recipes
    • Premium integrations
    • Priority support
  • Enterprise$999/month
    • Custom SLA
    • Dedicated support
    • Advanced security

Which should you pick?

Choose ServiceNow if

  • You need itsm.
  • You work on Web, Ios, Android.
  • You also want it operations.
ServiceNow review

Choose Workato if

  • You need process orchestration.
  • You work on Web, On-premise.
  • You also want master data management.
Workato review

Questions people ask

Is ServiceNow or Workato better?
Neither clearly leads. ServiceNow starts at On request and Workato at $99/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, ServiceNow or Workato?
ServiceNow starts at On request and Workato at $99/month.
Does ServiceNow or Workato run on more platforms?
ServiceNow runs on Web, Ios, Android. Workato runs on Web, On-premise.
What is ServiceNow best used for?
ServiceNow is most often used for enterprise it management, digital transformation, workflow automation. Of those, enterprise it management and digital transformation are not what Workato is typically brought in for.
What can ServiceNow do that Workato cannot?
ServiceNow covers ITSM, IT Operations, Customer workflows, Employee workflows. Workato covers Process orchestration, Master data management, Integration templates, Real-time sync. Both handle Salesforce, SAP, AWS, Azure.

Answered from the vendors’ own pages

ServiceNow: Does ServiceNow offer a free trial?

ServiceNow provides product trials and demos for prospects. Organizations can request a demo to see the platform capabilities for IT service management, customer service management, and business workflows.

Source
Workato: How is Workato pricing structured?

Workato states their pricing is built for flexibility and designed to support organizations of all sizes and needs. However, specific tier costs, feature inclusions, and contract terms are not published on their website.

Source
ServiceNow: How is ServiceNow priced?

ServiceNow uses subscription-based pricing with custom quotes based on the number of users and modules selected. Organizations must contact ServiceNow directly to receive pricing for their specific deployment needs.

Source
Workato: Can I see Workato's pricing without talking to sales?

No. Workato requires interested buyers to either request a demo, request a trial, or contact their sales team directly to discuss pricing.

Source
ServiceNow: What implementation support does ServiceNow provide?

ServiceNow offers professional services, customer success management, and training programs to help organizations maximize value from the platform. Implementation support is available through direct services teams and certified implementation partners.

Source
Workato: Does Workato have a Predictable Pricing Commitment?

Yes, Workato mentions a Predictable Pricing Commitment, but the details are not visible on the main pricing page. You would need to contact them or visit the linked resource for details.

Source
Share

Related pages

More on ServiceNow

More on Workato

Keep looking

Other head to heads