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Customer Support · head to head

Sprinklr Service vs UiPath

Sprinklr Service logo

Sprinklr Service

Customer Support

Unified customer experience management

From
On request
Rated
-
Full reviewWebsite
UiPath logo

UiPath

Automation Integration

The leading platform for business process automation

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Sprinklr Service no pricing information disclosed; customers must contact sales to request quotes.; UiPath the Basic plan from $25 per month caps the tenant at 5 Basic users, 5 Plus users, 1 Pro user and 2 unattended robots
  • They diverge on capability: Sprinklr Service covers Omnichannel contact center, UiPath covers Desktop RPA.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Sprinklr Service and UiPath actually diverge.

Attributes where Sprinklr Service and UiPath differ
AttributeSprinklr ServiceUiPath
Starting priceOn request$25/month
Pricing modelquotesubscription
PlatformsWeb, Ios, AndroidDesktop, Web
CategoryCustomer SupportAutomation Integration
Founded20092005

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Sprinklr Service

  • Omnichannel contact center
  • AI-powered routing
  • Social listening
  • Knowledge base
  • Workforce optimization
  • Salesforce
  • SAP
  • Oracle

Only in UiPath

  • Desktop RPA
  • Cloud RPA
  • Process mining
  • Task mining
  • AI capabilities
  • Monitoring
  • 500+ connectors
  • Enterprise systems

Both cover

  • Analytics
  • SOC2
  • GDPR
  • HIPAA
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Sprinklr Service

  • Enterprise contact centernot UiPath
  • Social customer carenot UiPath
  • Unified CXnot UiPath
  • Voice of customernot UiPath

UiPath

  • Robotic process automation and business automationnot Sprinklr Service
  • Enterprise-wide deployment and process optimizationnot Sprinklr Service
  • UI automation and intelligent document processingnot Sprinklr Service
  • Large-scale automation programs with custom requirementsnot Sprinklr Service

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Sprinklr Service

  • No pricing information disclosed; customers must contact sales to request quotes.
  • Specific features and capabilities are described, but no pricing tiers or cost details are available online.

UiPath

  • The Basic plan from $25 per month caps the tenant at 5 Basic users, 5 Plus users, 1 Pro user and 2 unattended robots
  • Basic tenants are hosted only in the European region
  • Only the Basic tier carries a published price; Standard and Enterprise require contacting sales
  • Self healing automation, process simulation, Elastic Robot Orchestration, bring your own encryption keys and dedicated deployments are Enterprise only
  • Agent capability is limited on Basic and requires Standard or Enterprise
  • Extra unattended robots are purchased separately on top of the plan

Pricing, plan by plan

Sprinklr Service

On request
  • Self-Serve$249/month
    • Listening
    • Engagement
    • Basic analytics
  • Enterprise$undefined/month
    • Full platform
    • AI capabilities
    • Custom implementation

UiPath

$25/month
  • Automation Cloud Basic$25/month
    • Build and run basic personal automations
    • Limited scale
    • 99.9% service uptime
  • Automation Cloud Standard$null/month
    • Enterprise automation capabilities
    • Document classification and extraction at scale
    • No limits to scale
  • Automation Cloud Enterprise$null/month
    • Self-healing UI automation
    • Process optimization and simulation
    • Infrastructure automation
  • Test Cloud Standard$null/month
    • Contact Sales for pricing

Which should you pick?

Choose Sprinklr Service if

  • You need omnichannel contact center.
  • You work on Web, Ios, Android.
  • You also want ai-powered routing.
Sprinklr Service review

Choose UiPath if

  • You need desktop rpa.
  • You work on Desktop, Web.
  • You also want cloud rpa.
UiPath review

Questions people ask

Is Sprinklr Service or UiPath better?
Neither clearly leads. Sprinklr Service starts at On request and UiPath at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Sprinklr Service or UiPath?
Sprinklr Service starts at On request and UiPath at $25/month.
Does Sprinklr Service or UiPath run on more platforms?
Sprinklr Service runs on Web, Ios, Android. UiPath runs on Desktop, Web.
What is Sprinklr Service best used for?
Sprinklr Service is most often used for enterprise contact center, social customer care, unified cx, voice of customer. Of those, enterprise contact center and social customer care are not what UiPath is typically brought in for.
What can Sprinklr Service do that UiPath cannot?
Sprinklr Service covers Omnichannel contact center, AI-powered routing, Social listening, Knowledge base. UiPath covers Desktop RPA, Cloud RPA, Process mining, Task mining. Both handle Analytics, SOC2, GDPR, HIPAA.

Answered from the vendors’ own pages

Sprinklr Service: How much does Sprinklr Service cost?

Sprinklr Service pricing is not published. This product provides customer service management capabilities. To request pricing information or a quote, customers must contact Sprinklr through the 'Talk to an expert' option on their website.

Source
UiPath: How much does UiPath cost?

UiPath Automation Cloud Basic starts at $25/month for individuals and small teams. Standard and Enterprise tiers require contacting sales for custom pricing based on organizational needs.

Source
Sprinklr Service: What features are included in Sprinklr Service?

Sprinklr Service provides customer service management capabilities, but specific plan features and their associated costs are not detailed on the product page. Interested customers must contact Sprinklr sales directly.

Source
UiPath: What are the limitations of UiPath's Basic tier?

The Basic tier at $25/month is limited to building and running basic personal automations at limited scale, with European region hosting only and bronze-level support. Standard and Enterprise tiers remove these limits.

Source
UiPath: Does UiPath charge for users and robots separately?

UiPath's pricing tiers include base costs, but users, robots, and agents may require additional purchases beyond the tier pricing, depending on organizational requirements.

Source
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