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Customer Support · head to head

RingCentral Contact Center vs UiPath

RingCentral Contact Center logo

RingCentral Contact Center

Customer Support

Intelligent, connected, omnichannel contact center

From
On request
Rated
-
Full reviewWebsite
UiPath logo

UiPath

Automation Integration

The leading platform for business process automation

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: RingCentral Contact Center no pricing details published on contact center product pages; UiPath the Basic plan from $25 per month caps the tenant at 5 Basic users, 5 Plus users, 1 Pro user and 2 unattended robots
  • They diverge on capability: RingCentral Contact Center covers Omnichannel routing, UiPath covers Desktop RPA.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which RingCentral Contact Center and UiPath actually diverge.

Attributes where RingCentral Contact Center and UiPath differ
AttributeRingCentral Contact CenterUiPath
Starting priceOn request$25/month
PlatformsWeb, Desktop, Ios, AndroidDesktop, Web
CategoryCustomer SupportAutomation Integration
Founded19992005

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in RingCentral Contact Center

  • Omnichannel routing
  • IVR
  • WFM
  • Quality management
  • Speech analytics
  • Salesforce
  • ServiceNow
  • Microsoft Teams

Only in UiPath

  • Desktop RPA
  • Cloud RPA
  • Process mining
  • Task mining
  • Monitoring
  • Analytics
  • 500+ connectors
  • Enterprise systems

Both cover

  • AI capabilities
  • SOC2
  • HIPAA
  • GDPR
  • Web support
  • Desktop support

What people use each for

The jobs each tool is most often brought in to do.

RingCentral Contact Center

  • Unified communicationsnot UiPath
  • Contact centernot UiPath
  • Customer experiencenot UiPath

UiPath

  • Robotic process automation and business automationnot RingCentral Contact Center
  • Enterprise-wide deployment and process optimizationnot RingCentral Contact Center
  • UI automation and intelligent document processingnot RingCentral Contact Center
  • Large-scale automation programs with custom requirementsnot RingCentral Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

RingCentral Contact Center

  • No pricing details published on contact center product pages
  • Enterprise customers must contact sales for pricing
  • Feature comparison guide does not include cost information

UiPath

  • The Basic plan from $25 per month caps the tenant at 5 Basic users, 5 Plus users, 1 Pro user and 2 unattended robots
  • Basic tenants are hosted only in the European region
  • Only the Basic tier carries a published price; Standard and Enterprise require contacting sales
  • Self healing automation, process simulation, Elastic Robot Orchestration, bring your own encryption keys and dedicated deployments are Enterprise only
  • Agent capability is limited on Basic and requires Standard or Enterprise
  • Extra unattended robots are purchased separately on top of the plan

Pricing, plan by plan

RingCentral Contact Center

On request
  • Essentials$undefined/month
    • Voice
    • Digital
    • IVR
  • Standard$undefined/month
    • Essentials + WFM
    • Quality management
  • Premium$undefined/month
    • Standard + AI
    • Speech analytics

UiPath

$25/month
  • Automation Cloud Basic$25/month
    • Build and run basic personal automations
    • Limited scale
    • 99.9% service uptime
  • Automation Cloud Standard$null/month
    • Enterprise automation capabilities
    • Document classification and extraction at scale
    • No limits to scale
  • Automation Cloud Enterprise$null/month
    • Self-healing UI automation
    • Process optimization and simulation
    • Infrastructure automation
  • Test Cloud Standard$null/month
    • Contact Sales for pricing

Which should you pick?

Choose RingCentral Contact Center if

  • You need omnichannel routing.
  • You work on Web, Desktop, Ios, Android.
  • You also want ivr.
RingCentral Contact Center review

Choose UiPath if

  • You need desktop rpa.
  • You work on Desktop, Web.
  • You also want cloud rpa.
UiPath review

Questions people ask

Is RingCentral Contact Center or UiPath better?
Neither clearly leads. RingCentral Contact Center starts at On request and UiPath at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, RingCentral Contact Center or UiPath?
RingCentral Contact Center starts at On request and UiPath at $25/month.
Does RingCentral Contact Center or UiPath run on more platforms?
RingCentral Contact Center runs on Web, Desktop, Ios, Android. UiPath runs on Desktop, Web.
What is RingCentral Contact Center best used for?
RingCentral Contact Center is most often used for unified communications, contact center, customer experience. Of those, unified communications and contact center are not what UiPath is typically brought in for.
What can RingCentral Contact Center do that UiPath cannot?
RingCentral Contact Center covers Omnichannel routing, IVR, WFM, Quality management. UiPath covers Desktop RPA, Cloud RPA, Process mining, Task mining. Both handle AI capabilities, SOC2, HIPAA, GDPR.

Answered from the vendors’ own pages

RingCentral Contact Center: How much does RingCentral Contact Center cost?

Specific pricing is not published. RingCentral Contact Center is a custom-quote enterprise product where costs depend on deployment, features, and usage.

Source
UiPath: How much does UiPath cost?

UiPath Automation Cloud Basic starts at $25/month for individuals and small teams. Standard and Enterprise tiers require contacting sales for custom pricing based on organizational needs.

Source
RingCentral Contact Center: What is the pricing model for RingCentral Contact Center?

RingCentral Contact Center operates on a quote-based model. Customers must contact sales to receive pricing based on their specific requirements and scale.

Source
UiPath: What are the limitations of UiPath's Basic tier?

The Basic tier at $25/month is limited to building and running basic personal automations at limited scale, with European region hosting only and bronze-level support. Standard and Enterprise tiers remove these limits.

Source
UiPath: Does UiPath charge for users and robots separately?

UiPath's pricing tiers include base costs, but users, robots, and agents may require additional purchases beyond the tier pricing, depending on organizational requirements.

Source
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