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Customer Support · head to head

Re:amaze vs Verint

Re:amaze logo

Re:amaze

Customer Support

Customer messaging for online businesses

From
Free
Rated
-
Full reviewWebsite
Verint logo

Verint

Customer Support

Enterprise customer engagement and workforce optimisation, taken private by Thoma Bravo and merged with Calabrio

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Re:amaze has a free tier, so it costs nothing to try first.
  • Each has a real cost: Re:amaze aI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85; Verint thoma Bravo took Verint private in November 2025 and is combining it with the directly competing Calabrio, so buyers signing multi-year agreements now cannot know which of the two overlapping product lines survives as the strategic one.
  • They diverge on capability: Re:amaze covers Multi-channel inbox, Verint covers Workforce management.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Re:amaze and Verint actually diverge.

Attributes where Re:amaze and Verint differ
AttributeRe:amazeVerint
Starting priceFreeOn request
Pricing modelsubscriptionquote
Free tierYesNo
PlatformsWeb, Ios, AndroidWeb, Windows
Founded2012Unknown

Identical on both: user rating (Not yet rated), category (Customer Support).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Re:amaze

  • Multi-channel inbox
  • Live chat
  • FAQ center
  • Chatbots
  • Automation
  • Push campaigns
  • Shopify
  • BigCommerce

Only in Verint

  • Workforce management
  • Interaction recording
  • Speech and text analytics
  • Quality management
  • CX automation bots
  • Voice of the customer
  • Knowledge management
  • Open platform connectors

What people use each for

The jobs each tool is most often brought in to do.

Re:amaze

  • Customer service and support for small to mid-size teamsnot Verint
  • Multi-channel communication management across email, chat, SMS, and voicenot Verint

Verint

  • A retail bank with 4,000 agents that must record and retain every advised sale under regulatory obligation and evidence retention on demandnot Re:amaze
  • A government service centre running an inherited Avaya estate that needs modern analytics without replacing the telephonynot Re:amaze
  • A multinational insurer forecasting across six sites and three languages where a spreadsheet-based rota has stopped scalingnot Re:amaze
  • An enterprise wanting analytics over one hundred per cent of interactions because sampled quality scoring keeps missing the failure modes that generate complaintsnot Re:amaze

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Re:amaze

  • AI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85
  • The flat rate Starter plan at $59 a month caps responded conversations at 500
  • SMS, voice, multiple brands and a custom domain all require the Pro plan at $49 per team member
  • Departments, custom roles, shift management and satisfaction ratings are Plus only at $69 per team member
  • The 10% saving requires annual billing

Verint

  • Thoma Bravo took Verint private in November 2025 and is combining it with the directly competing Calabrio, so buyers signing multi-year agreements now cannot know which of the two overlapping product lines survives as the strategic one.
  • The catalogue is licensed piece by piece, including individually priced automation bots, so the quoted platform figure is rarely the figure you end up paying once the analytics, recording and bot modules are all in scope.
  • Implementations routinely run six to twelve months and effectively require a partner, which means the first year of a contract is spent paying for software that is not yet delivering.
  • The interface reflects two decades of accumulated enterprise features, and new supervisors need formal training to do things that a mid-market tool exposes in one screen.
  • It is priced and scoped for thousands of agents, so a 300-seat operation gets an enterprise contract, an enterprise implementation and enterprise complexity for a problem a lighter product would solve in weeks.

Pricing, plan by plan

Re:amaze

Free
  • Basic$29/month
    • Unlimited email inboxes, live chat, social media channels
    • Public/internal FAQ, workflow automation, chatbots
    • Basic reporting and Re:amaze AI Agent
  • Pro$49/month
    • All Basic features plus multiple brand management
    • Live visitor tracking, advanced reporting
    • SMS and voice channels, custom domain, AI Intents
  • Plus$69/month
    • All Pro features plus live screensharing (Peek)
    • Department management, staff performance reporting
    • Shifts/vacation tracking, custom roles, video calls
  • Starter$59/month
    • All Basic plan features for unlimited team members
    • Limited to 500 responded conversations monthly
    • Flat rate billing regardless of team size

Verint

On request
  • Verint Open Platform$undefined/year
    • Workforce management and forecasting
    • Compliance recording and quality management
    • Speech and text analytics

Which should you pick?

Choose Re:amaze if

  • You need multi-channel inbox.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want live chat.
Re:amaze review

Choose Verint if

  • You need workforce management.
  • You work on Web, Windows.
  • You also want interaction recording.
Verint review

Questions people ask

Is Re:amaze or Verint better?
Neither clearly leads. Re:amaze starts at Free and Verint at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Re:amaze or Verint?
Re:amaze has a free tier; the other does not. Paid plans start at Free for Re:amaze and On request for Verint.
Does Re:amaze or Verint run on more platforms?
Re:amaze runs on Web, Ios, Android. Verint runs on Web, Windows.
Can I use Re:amaze for free?
Yes. Re:amaze has a free tier, so you can try it without paying. Verint starts at On request.
What is Re:amaze best used for?
Re:amaze is most often used for customer service and support for small to mid-size teams, multi-channel communication management across email, chat, sms, and voice. Of those, customer service and support for small to mid-size teams and multi-channel communication management across email, chat, sms, and voice are not what Verint is typically brought in for.
What can Re:amaze do that Verint cannot?
Re:amaze covers Multi-channel inbox, Live chat, FAQ center, Chatbots. Verint covers Workforce management, Interaction recording, Speech and text analytics, Quality management.

Answered from the vendors’ own pages

Re:amaze: Is there a free trial for Re:amaze?

Yes, Re:amaze offers a 14-day free trial that includes all Plus plan features. No credit card is required and there are no cancellation fees.

Source
Verint: Who owns Verint now?

Thoma Bravo, which completed a 2 billion US dollar take-private in November 2025 and is combining Verint with its existing portfolio company Calabrio.

Re:amaze: How much does Re:amaze cost per team member?

Basic costs $29 per team member monthly, Pro costs $49, and Plus costs $69. An annual billing option provides 10 percent savings across all tiers.

Source
Verint: Does that affect an existing contract?

Existing contracts continue, but roadmap and product overlap with Calabrio is unresolved. Ask for written commitments on support horizon and migration terms before renewing.

Verint: Do I have to replace my telephony?

No. Verint is deliberately platform-agnostic and is commonly deployed over Avaya, Cisco, Genesys and Amazon Connect estates.

Verint: Is pricing published?

No. Verint sells multi-year enterprise agreements quoted per module and per agent, with professional services costed separately.

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