Softwr

Live Chat · head to head

Slimchat vs SupportBee

S

Slimchat

Live Chat

Lightweight live chat solution for websites

From
Free
Rated
-
Full reviewWebsite
SupportBee logo

SupportBee

Customer Support

Simple email ticketing for small teams

From
$13/month
Rated
-
Full reviewWebsite

The short version

  • Only Slimchat has a free tier, so it costs nothing to try first.
  • Each has a real cost: Slimchat the vendor's own homepage as captured by the Internet Archive on 19 August 2018 (via Novosi, LLC) shows SlimChat was still pre-release at that date, offering an email signup for '3 months FREE' with an 'Expected release: summer 2018' notice and a $15 incentive to test a tour version; combined with the live site now serving a mismatched Squarespace certificate, this indicates the product likely never reached a stable commercial release; SupportBee email-only ticketing, no live chat, phone support, chatbots, or AI features
  • They diverge on capability: Slimchat covers Live chat widget, SupportBee covers Shared inbox.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Slimchat and SupportBee actually diverge.

Attributes where Slimchat and SupportBee differ
AttributeSlimchatSupportBee
Starting priceFree$13/month
Pricing modelfreemiumUnknown
Free tierYesNo
PlatformsWeb, Mobile responsiveWeb, Mobile Browser
CategoryLive ChatCustomer Support
Founded20162010

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Slimchat

  • Live chat widget
  • Lightweight design
  • Fast loading
  • Visitor information
  • API
  • Webhooks
  • Mobile responsive support

Only in SupportBee

  • Shared inbox
  • Email ticketing
  • Snippets
  • Customer portal
  • Knowledge base
  • Reports
  • Slack
  • Trello

Both cover

  • Zapier
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Slimchat

  • Customer engagementnot SupportBee
  • Lead generationnot SupportBee
  • Customer supportnot SupportBee
  • Sales automationnot SupportBee

SupportBee

  • Email supportnot Slimchat
  • Ticket managementnot Slimchat
  • Team collaborationnot Slimchat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Slimchat

  • The vendor's own homepage as captured by the Internet Archive on 19 August 2018 (via Novosi, LLC) shows SlimChat was still pre-release at that date, offering an email signup for '3 months FREE' with an 'Expected release: summer 2018' notice and a $15 incentive to test a tour version; combined with the live site now serving a mismatched Squarespace certificate, this indicates the product likely never reached a stable commercial release

SupportBee

  • Email-only ticketing, no live chat, phone support, chatbots, or AI features
  • Basic reporting and analytics, lacking advanced dashboards and customizable metrics
  • No SLA management capabilities
  • Limited workflow customization compared to enterprise platforms
  • No dedicated mobile app (web interface only)
  • Confusing navigation and UI issues reported by some users
  • Cannot select and snooze multiple emails at once
  • Occasional performance delays

Pricing, plan by plan

Slimchat

Free
  • FreeFree
    • Live chat
    • 1 agent
    • Basic features
  • Pro$20/month
    • Multiple agents
    • Advanced options
  • Business$50/month
    • Unlimited features
    • Priority support

SupportBee

$13/month
  • Startup$13/month
    • Unlimited tickets and inboxes
    • Team inbox with ticket assignment
    • Knowledge base integration (KBee)
  • Enterprise$17/month
    • All Startup features
    • Advanced integrations
    • Custom roles and permissions

Which should you pick?

Choose Slimchat if

  • You need live chat widget.
  • You want to start without paying.
  • You work on Web, Mobile responsive.
  • You also want lightweight design.
Slimchat review

Choose SupportBee if

  • You need shared inbox.
  • You work on Web, Mobile Browser.
  • You also want email ticketing.
SupportBee review

Questions people ask

Is Slimchat or SupportBee better?
Neither clearly leads. Slimchat starts at Free and SupportBee at $13/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Slimchat or SupportBee?
Slimchat has a free tier; the other does not. Paid plans start at Free for Slimchat and $13/month for SupportBee.
Does Slimchat or SupportBee run on more platforms?
Slimchat runs on Web, Mobile responsive. SupportBee runs on Web, Mobile Browser.
Can I use Slimchat for free?
Yes. Slimchat has a free tier, so you can try it without paying. SupportBee starts at $13/month.
What is Slimchat best used for?
Slimchat is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what SupportBee is typically brought in for.
What can Slimchat do that SupportBee cannot?
Slimchat covers Live chat widget, Lightweight design, Fast loading, Visitor information. SupportBee covers Shared inbox, Email ticketing, Snippets, Customer portal. Both handle Zapier, Web support.

Answered from the vendors’ own pages

SupportBee: How much does SupportBee cost?

SupportBee offers Startup plan at $13/user/month and Enterprise at $17/user/month, both with unlimited tickets and inboxes. No per-ticket charges. A 14-day free trial is available with no credit card required.

Source
SupportBee: Does SupportBee offer live chat or phone support?

No. SupportBee focuses on email ticketing and does not include native live chat, phone support, chatbots, or AI features. It is designed for email-based customer support.

Source
SupportBee: What platforms can SupportBee run on?

SupportBee is a web-based platform accessible on desktop and mobile browsers. It does not offer a dedicated desktop or mobile app, but the web interface is responsive and works on phones. Integration with email clients is available.

Source
SupportBee: Does SupportBee integrate with Slack?

Yes. SupportBee integrates with Slack to send real-time notifications for new tickets, replies, assignments, and internal comments. Teams can configure which events trigger alerts and organize notifications into dedicated channels.

Source
Share

Related pages

More on Slimchat

More on SupportBee

Keep looking

Other head to heads