Customer Support · head to head
DelightChat vs SupportBee
DelightChat
Customer Support
Omnichannel customer support for D2C brands
- From
- $29/month
- Rated
- -
SupportBee
Customer Support
Simple email ticketing for small teams
- From
- $13/month
- Rated
- -
The short version
- Each has a real cost: DelightChat startup plan at $29/month has limited features compared to competitors; SupportBee email-only ticketing, no live chat, phone support, chatbots, or AI features
- They diverge on capability: DelightChat covers Unified inbox, SupportBee covers Shared inbox.
Where they differ
Only the attributes on which DelightChat and SupportBee actually diverge.
| Attribute | DelightChat | SupportBee |
|---|---|---|
| Starting price | $29/month | $13/month |
| Platforms | Web, Ios, Android | Web, Mobile Browser |
| Founded | 2020 | 2010 |
Identical on both: pricing model (Unknown), free tier (No), user rating (Not yet rated), category (Customer Support).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in DelightChat
- Unified inbox
- WhatsApp integration
- Instagram DM
- Facebook Messenger
- Order management
- Shopify
- WooCommerce
Only in SupportBee
- Shared inbox
- Email ticketing
- Snippets
- Customer portal
- Knowledge base
- Reports
- Slack
- Trello
Both cover
- SSL
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
DelightChat
- E-commerce supportnot SupportBee
- WhatsApp marketingnot SupportBee
- Order inquiriesnot SupportBee
- Social commercenot SupportBee
SupportBee
- Email supportnot DelightChat
- Ticket managementnot DelightChat
- Team collaborationnot DelightChat
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
DelightChat
- Startup plan at $29/month has limited features compared to competitors
- WhatsApp integration requires the official WhatsApp Business API approval process
- Limited customization options for workflow automation compared to enterprise alternatives
SupportBee
- Email-only ticketing, no live chat, phone support, chatbots, or AI features
- Basic reporting and analytics, lacking advanced dashboards and customizable metrics
- No SLA management capabilities
- Limited workflow customization compared to enterprise platforms
- No dedicated mobile app (web interface only)
- Confusing navigation and UI issues reported by some users
- Cannot select and snooze multiple emails at once
- Occasional performance delays
Pricing, plan by plan
DelightChat
$29/month- Startup$29/month
- Scale$99/month
- Growth$299/month
SupportBee
$13/month- Startup$13/month
- Unlimited tickets and inboxes
- Team inbox with ticket assignment
- Knowledge base integration (KBee)
- Enterprise$17/month
- All Startup features
- Advanced integrations
- Custom roles and permissions
Which should you pick?
Choose DelightChat if
- You need unified inbox.
- You work on Web, Ios, Android.
- You also want whatsapp integration.
Choose SupportBee if
- You need shared inbox.
- You work on Web, Mobile Browser.
- You also want email ticketing.
Questions people ask
- Is DelightChat or SupportBee better?
- Neither clearly leads. DelightChat starts at $29/month and SupportBee at $13/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, DelightChat or SupportBee?
- DelightChat starts at $29/month and SupportBee at $13/month.
- Does DelightChat or SupportBee run on more platforms?
- DelightChat runs on Web, Ios, Android. SupportBee runs on Web, Mobile Browser.
- What is DelightChat best used for?
- DelightChat is most often used for e-commerce support, whatsapp marketing, order inquiries, social commerce. Of those, e-commerce support and whatsapp marketing are not what SupportBee is typically brought in for.
- What can DelightChat do that SupportBee cannot?
- DelightChat covers Unified inbox, WhatsApp integration, Instagram DM, Facebook Messenger. SupportBee covers Shared inbox, Email ticketing, Snippets, Customer portal. Both handle SSL, Web support, Ios support, Android support.
Answered from the vendors’ own pages
DelightChat: What channels does DelightChat support for customer communication?
DelightChat unifies WhatsApp, Instagram DMs, Facebook Messenger, email, and live website chat into a single inbox for managing customer conversations.
SourceSupportBee: How much does SupportBee cost?
SupportBee offers Startup plan at $13/user/month and Enterprise at $17/user/month, both with unlimited tickets and inboxes. No per-ticket charges. A 14-day free trial is available with no credit card required.
SourceDelightChat: Does DelightChat work with Shopify?
Yes, DelightChat has deep Shopify integration allowing you to view and modify order data while responding to customers, with automatic contact creation for new orders.
SourceSupportBee: Does SupportBee offer live chat or phone support?
No. SupportBee focuses on email ticketing and does not include native live chat, phone support, chatbots, or AI features. It is designed for email-based customer support.
SourceDelightChat: Does DelightChat include WhatsApp marketing beyond support?
Yes, DelightChat includes a WhatsApp Marketing suite for sending broadcasts, automating abandoned cart recovery, and sending order tracking notifications.
SourceSupportBee: What platforms can SupportBee run on?
SupportBee is a web-based platform accessible on desktop and mobile browsers. It does not offer a dedicated desktop or mobile app, but the web interface is responsive and works on phones. Integration with email clients is available.
SourceSupportBee: Does SupportBee integrate with Slack?
Yes. SupportBee integrates with Slack to send real-time notifications for new tickets, replies, assignments, and internal comments. Teams can configure which events trigger alerts and organize notifications into dedicated channels.
Source