Softwr

Software · head to head

Pure Chat vs Conversica

Pure Chat logo

Pure Chat

Software

Simple and affordable live chat for any business

From
Free
Rated
-
Full reviewWebsite
Conversica logo

Conversica

Software

AI-powered conversational platform for sales and customer service

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Pure Chat has a free tier, so it costs nothing to try first.
  • They diverge on capability: Pure Chat covers Live chat widget, Conversica covers Conversational AI.

Where they differ

Only the attributes on which Pure Chat and Conversica actually diverge.

Attributes where Pure Chat and Conversica differ
AttributePure ChatConversica
Starting priceFreeOn request
Pricing modelfreemiumsubscription
Free tierYesNo
PlatformsWeb, Mobile app, IOS, AndroidWeb, Email, SMS, Messaging apps
Founded20112009

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Pure Chat

  • Live chat widget
  • Visitor information
  • Chat transcripts
  • Department routing
  • API
  • Mobile app support
  • IOS support
  • Android support

Only in Conversica

  • Conversational AI
  • Lead nurturing
  • Customer engagement
  • Intent analysis
  • Microsoft Dynamics
  • Email support
  • SMS support
  • Messaging apps support

Both cover

  • Salesforce
  • HubSpot
  • Zapier
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Pure Chat

  • Small single-site teams needing live chat with SMS notificationsnot Conversica

Conversica

  • Customer engagementnot Pure Chat
  • Lead generationnot Pure Chat
  • Customer supportnot Pure Chat
  • Sales automationnot Pure Chat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Pure Chat

  • Growth plan is capped at 4 users and 1 website, and PRO is capped at 10 users, with extra seats billed separately at $8 to $15/month per additional operator
  • Monthly billing costs more than annual: Growth is $49/month monthly versus $39/month annual, and PRO is $99/month monthly versus $79/month annual

Conversica

Nothing recorded yet. See the Conversica review.

Pricing, plan by plan

Pure Chat

Free
  • FreeFree
    • Up to 1 agent
    • Basic chat
  • Premium$50/month
    • Unlimited agents
    • Advanced features
  • Business$100/month
    • White-label
    • Premium support

Conversica

On request
  • Starter$200/month
    • AI conversations
    • Lead nurturing
  • Professional$500/month
    • Advanced automation
    • Custom flows
  • Enterprise$undefined/month
    • Full customization
    • Dedicated support

Which should you pick?

Choose Pure Chat if

  • You need live chat widget.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want visitor information.
Pure Chat review

Choose Conversica if

  • You need conversational ai.
  • You work on Web, Email, SMS, Messaging apps.
  • You also want lead nurturing.
Conversica review

Questions people ask

Is Pure Chat or Conversica better?
Neither clearly leads. Pure Chat starts at Free and Conversica at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Pure Chat or Conversica?
Pure Chat has a free tier; the other does not. Paid plans start at Free for Pure Chat and On request for Conversica.
Does Pure Chat or Conversica run on more platforms?
Pure Chat runs on Web, Mobile app, IOS, Android. Conversica runs on Web, Email, SMS, Messaging apps.
Can I use Pure Chat for free?
Yes. Pure Chat has a free tier, so you can try it without paying. Conversica starts at On request.
What is Pure Chat best used for?
Pure Chat is most often used for small single-site teams needing live chat with sms notifications. Of those, small single-site teams needing live chat with sms notifications is not what Conversica is typically brought in for.
What can Pure Chat do that Conversica cannot?
Pure Chat covers Live chat widget, Visitor information, Chat transcripts, Department routing. Conversica covers Conversational AI, Lead nurturing, Customer engagement, Intent analysis. Both handle Salesforce, HubSpot, Zapier, Web support.
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Related pages

More on Pure Chat

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