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Telecommunications · head to head

Aircall vs Orum

Aircall logo

Aircall

Telecommunications

Cloud phone system for modern business

From
$30/month
Rated
-
Full reviewWebsite
Orum logo

Orum

Sales Enablement

Parallel dialler that connects sales reps only when a human answers

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Aircall a minimum of 3 users on the published plans, rising to 25 on the Custom tier; Orum orum removed public pricing, so the only figures available are independent estimates around 250 US dollars per user per month at entry and several hundred above that for Ascend, and you cannot verify either without a sales call.
  • They diverge on capability: Aircall covers Cloud phone, Orum covers Parallel dialling.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Aircall and Orum actually diverge.

Attributes where Aircall and Orum differ
AttributeAircallOrum
Starting price$30/monthOn request
Pricing modelUnknownquote
PlatformsWeb, Ios, Android, DesktopWeb, Chrome extension
CategoryTelecommunicationsSales Enablement
Founded2014Unknown

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Aircall

  • Cloud phone
  • IVR
  • Call routing
  • Power dialer
  • Analytics
  • Call recording
  • Integrations
  • Salesforce

Only in Orum

  • Parallel dialling
  • Voicemail and machine detection
  • Local presence
  • CRM activity logging
  • Call recording and transcription
  • Live listen and whisper
  • Connect rate analytics
  • Sequence integration

What people use each for

The jobs each tool is most often brought in to do.

Aircall

  • Cloud phone system for sales and support teamsnot Orum
  • Call routing, IVR and shared numbersnot Orum
  • Logging calls against CRM records through integrationsnot Orum
  • Power dialling outbound lists on the Professional tiernot Orum
  • SMS and MMS alongside voicenot Orum

Orum

  • A 20-person sales development team that needs to triple daily conversations without adding headcountnot Aircall
  • An outbound team whose reps spend most of the day listening to voicemail greetings and phone treesnot Aircall
  • A sales leader who needs live listen and whisper coaching on calls made by new startersnot Aircall
  • A team with a large but low-connect-rate list where reaching enough humans manually is arithmetically impossiblenot Aircall

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Aircall

  • A minimum of 3 users on the published plans, rising to 25 on the Custom tier
  • Essentials is limited to 3 teams; unlimited teams need Professional
  • Salesforce CTI, the power dialer and advanced analytics all require Professional
  • SSO, API support and an SLA are Custom tier only
  • AI voice and messaging agents are separate add-ons billed per minute or per conversation on top of the seat price

Orum

  • Orum removed public pricing, so the only figures available are independent estimates around 250 US dollars per user per month at entry and several hundred above that for Ascend, and you cannot verify either without a sales call.
  • Standard packaging carries a nine-seat minimum and every plan is annual, so a team of four cannot buy the main product and a team that shrinks mid-year keeps paying for empty seats.
  • Parallel dialling burns through phone numbers and carrier reputation quickly, and once numbers get flagged as spam by carriers the connect rate advantage that justified the cost erodes.
  • Consent and call recording rules differ by jurisdiction and several use cases that are routine in the United States are restricted in parts of Europe, so multinational teams cannot deploy it uniformly.
  • The tool multiplies conversations but does nothing about list quality; pointed at bad data it simply reaches more wrong people faster, and teams without a working data source see no return on a five-figure annual commitment.

Pricing, plan by plan

Aircall

$30/month

No published plan breakdown. See the Aircall review.

Orum

On request
  • Launch$undefined/year
    • Parallel dialling
    • Voicemail detection
    • Local presence
  • Ascend$undefined/year
    • Higher concurrent dial lines
    • Advanced coaching and live listen
    • Full analytics
  • Ascend Limited$undefined/year
    • Reduced-rate seats for staff who do not dial full time
    • Same platform access at lower usage
    • Sold alongside a standard Ascend commitment

Which should you pick?

Choose Aircall if

  • You need cloud phone.
  • You work on Web, Ios, Android, Desktop.
  • You also want ivr.
Aircall review

Choose Orum if

  • You need parallel dialling.
  • You work on Web, Chrome extension.
  • You also want voicemail and machine detection.
Orum review

Questions people ask

Is Aircall or Orum better?
Neither clearly leads. Aircall starts at $30/month and Orum at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Aircall or Orum?
Aircall starts at $30/month and Orum at On request.
Does Aircall or Orum run on more platforms?
Aircall runs on Web, Ios, Android, Desktop. Orum runs on Web, Chrome extension.
What is Aircall best used for?
Aircall is most often used for cloud phone system for sales and support teams, call routing, ivr and shared numbers, logging calls against crm records through integrations, power dialling outbound lists on the professional tier. Of those, cloud phone system for sales and support teams and call routing, ivr and shared numbers are not what Orum is typically brought in for.
What can Aircall do that Orum cannot?
Aircall covers Cloud phone, IVR, Call routing, Power dialer. Orum covers Parallel dialling, Voicemail and machine detection, Local presence, CRM activity logging.

Answered from the vendors’ own pages

Aircall: What is the minimum cost to start with Aircall?

Aircall requires a 3-license minimum on annual billing, making the real entry price $90 per month ($30 per user times 3 users) for the Essentials plan, not the advertised $30 per user.

Source
Orum: Does Orum publish pricing?

No longer. Independent estimates put entry near 250 US dollars per user per month billed annually, but treat that as an estimate.

Aircall: Does Aircall include AI call features in base plans?

No, AI Voice Agents and AI Assist Pro are separate add-ons billed on top of base plans. The Essentials and Professional plans include call recording and analytics but not AI features.

Source
Orum: What is the minimum team size?

Orum own pricing page cites a nine-seat minimum for standard packaging, with reported three-seat availability on the entry Launch package.

Aircall: How many countries can I create phone numbers in?

Aircall supports creating local phone numbers in 100 or more countries, enabling businesses to appear local to customers regardless of location.

Source
Orum: Can I pay monthly?

No. All plans require an annual commitment.

Aircall: What is Aircall's uptime guarantee?

Aircall guarantees 99.95 percent uptime with seven global data centers and system redundancy on every level.

Source
Orum: Does it replace Outreach or Salesloft?

No. It handles the dialling and connects into your sequence platform, which still owns cadence and email.

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