Softwr

Telecommunications · head to head

Aircall vs Koncert

Aircall logo

Aircall

Telecommunications

Cloud phone system for modern business

From
$30/month
Rated
-
Full reviewWebsite
Koncert logo

Koncert

Sales Enablement

Four separate diallers, including agent-assisted calling, for outbound teams that live on the phone

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Aircall a minimum of 3 users on the published plans, rising to 25 on the Custom tier; Koncert pricing is not published; the pricing page shows placeholder numbers rather than real rates and directs you to sales, which makes it impossible to compare cost per seat against Orum or Nooks without entering a sales cycle.
  • They diverge on capability: Aircall covers Cloud phone, Koncert covers AI Parallel Dialer.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Aircall and Koncert actually diverge.

Attributes where Aircall and Koncert differ
AttributeAircallKoncert
Starting price$30/monthOn request
Pricing modelUnknownquote
PlatformsWeb, Ios, Android, DesktopWeb, API
CategoryTelecommunicationsSales Enablement
Founded2014Unknown

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Aircall

  • Cloud phone
  • IVR
  • Call routing
  • Power dialer
  • Analytics
  • Call recording
  • Integrations
  • Salesforce

Only in Koncert

  • AI Parallel Dialer
  • AI Flow Dialer
  • Agent-Assisted Dialer
  • Click Dialer
  • Local presence
  • Caller ID health monitoring
  • Remote Coach
  • Remote Salesfloor

What people use each for

The jobs each tool is most often brought in to do.

Aircall

  • Cloud phone system for sales and support teamsnot Koncert
  • Call routing, IVR and shared numbersnot Koncert
  • Logging calls against CRM records through integrationsnot Koncert
  • Power dialling outbound lists on the Professional tiernot Koncert
  • SMS and MMS alongside voicenot Koncert

Koncert

  • A sales development team selling into enterprises where decision makers sit behind switchboards and a software dialler alone cannot reach themnot Aircall
  • An outbound organisation whose numbers are being flagged as spam and which needs caller ID health monitoring and rotation as a managed capabilitynot Aircall
  • A distributed sales team that has lost the ambient pressure of a shared calling floor and wants Remote Salesfloor to recreate itnot Aircall
  • A team that wants to run different dialler modes for different segments, parallel for volume lists and click-to-call for named accountsnot Aircall

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Aircall

  • A minimum of 3 users on the published plans, rising to 25 on the Custom tier
  • Essentials is limited to 3 teams; unlimited teams need Professional
  • Salesforce CTI, the power dialer and advanced analytics all require Professional
  • SSO, API support and an SLA are Custom tier only
  • AI voice and messaging agents are separate add-ons billed per minute or per conversation on top of the seat price

Koncert

  • Pricing is not published; the pricing page shows placeholder numbers rather than real rates and directs you to sales, which makes it impossible to compare cost per seat against Orum or Nooks without entering a sales cycle.
  • Parallel dialling connects representatives so fast that they arrive on a live call with no time to recall prior context, and reviewers report this pushes reps onto a rigid script and degrades conversation quality even as dial volume rises.
  • Koncert supplies TCPA-supporting features but not legal cover, and parallel and agent-assisted dialling attract regulatory attention in several jurisdictions, so the compliance burden and any liability stay with your organisation.
  • Selling four dialler products rather than one means the capability you evaluated may not be the one you bought, and switching modes or mixing them across a team frequently involves renegotiating the contract.
  • The agent-assisted dialler bills for human labour rather than software seats, so its cost scales with call volume rather than headcount and can rise sharply during a campaign push in a way a per-seat budget does not anticipate.

Pricing, plan by plan

Aircall

$30/month

No published plan breakdown. See the Aircall review.

Koncert

On request
  • Koncert$undefined/year
    • AI Parallel Dialer
    • AI Flow Dialer
    • Agent-Assisted Dialer

Which should you pick?

Choose Aircall if

  • You need cloud phone.
  • You work on Web, Ios, Android, Desktop.
  • You also want ivr.
Aircall review

Choose Koncert if

  • You need ai parallel dialer.
  • You work on Web, API.
  • You also want ai flow dialer.
Koncert review

Questions people ask

Is Aircall or Koncert better?
Neither clearly leads. Aircall starts at $30/month and Koncert at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Aircall or Koncert?
Aircall starts at $30/month and Koncert at On request.
Does Aircall or Koncert run on more platforms?
Aircall runs on Web, Ios, Android, Desktop. Koncert runs on Web, API.
What is Aircall best used for?
Aircall is most often used for cloud phone system for sales and support teams, call routing, ivr and shared numbers, logging calls against crm records through integrations, power dialling outbound lists on the professional tier. Of those, cloud phone system for sales and support teams and call routing, ivr and shared numbers are not what Koncert is typically brought in for.
What can Aircall do that Koncert cannot?
Aircall covers Cloud phone, IVR, Call routing, Power dialer. Koncert covers AI Parallel Dialer, AI Flow Dialer, Agent-Assisted Dialer, Click Dialer.

Answered from the vendors’ own pages

Aircall: What is the minimum cost to start with Aircall?

Aircall requires a 3-license minimum on annual billing, making the real entry price $90 per month ($30 per user times 3 users) for the Essentials plan, not the advertised $30 per user.

Source
Koncert: What is Koncert previously called?

ConnectLeader. The company rebranded to Koncert while retaining the same dialler technology lineage.

Aircall: Does Aircall include AI call features in base plans?

No, AI Voice Agents and AI Assist Pro are separate add-ons billed on top of base plans. The Essentials and Professional plans include call recording and analytics but not AI features.

Source
Koncert: What is the agent-assisted dialler?

Human agents place calls and navigate gatekeepers, phone trees and receptionists, connecting your representative only when a live decision maker is on the line.

Aircall: How many countries can I create phone numbers in?

Aircall supports creating local phone numbers in 100 or more countries, enabling businesses to appear local to customers regardless of location.

Source
Koncert: Is pricing published?

No. The pricing page shows placeholder figures and directs visitors to contact sales for a quote scoped by dialler type and seat count.

Aircall: What is Aircall's uptime guarantee?

Aircall guarantees 99.95 percent uptime with seven global data centers and system redundancy on every level.

Source
Koncert: Is parallel dialling legally safe?

Koncert provides TCPA-supporting features and holds SOC 2 Type II and GDPR compliance, but the calling organisation remains responsible for regulatory compliance in each jurisdiction it dials into.

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