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Telecommunications · head to head

Five9 vs Orum

Five9 logo

Five9

Telecommunications

Intelligent cloud contact center

From
$149/month
Rated
-
Full reviewWebsite
Orum logo

Orum

Sales Enablement

Parallel dialler that connects sales reps only when a human answers

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Five9 a 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month; Orum orum removed public pricing, so the only figures available are independent estimates around 250 US dollars per user per month at entry and several hundred above that for Ascend, and you cannot verify either without a sales call.
  • They diverge on capability: Five9 covers Intelligent routing, Orum covers Parallel dialling.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Five9 and Orum actually diverge.

Attributes where Five9 and Orum differ
AttributeFive9Orum
Starting price$149/monthOn request
Pricing modelsubscriptionquote
PlatformsWeb, DesktopWeb, Chrome extension
CategoryTelecommunicationsSales Enablement
Founded2001Unknown

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Five9

  • Intelligent routing
  • IVR
  • ACD
  • Dialer
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Orum

  • Parallel dialling
  • Voicemail and machine detection
  • Local presence
  • CRM activity logging
  • Call recording and transcription
  • Live listen and whisper
  • Connect rate analytics
  • Sequence integration

What people use each for

The jobs each tool is most often brought in to do.

Five9

  • Cloud contact centre across voice, chat, email and social messagingnot Orum
  • Routing and managing high volume customer interactionsnot Orum

Orum

  • A 20-person sales development team that needs to triple daily conversations without adding headcountnot Five9
  • An outbound team whose reps spend most of the day listening to voicemail greetings and phone treesnot Five9
  • A sales leader who needs live listen and whisper coaching on calls made by new startersnot Five9
  • A team with a large but low-connect-rate list where reaching enough humans manually is arithmetically impossiblenot Five9

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Five9

  • A 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month
  • Prices are per concurrent user rather than per named agent, which changes what a seat means when shifts overlap
  • Voice is excluded from the Digital plan and requires a quote
  • Usage based charges apply on top of the per seat rate
  • Three of the five tiers publish no price at all

Orum

  • Orum removed public pricing, so the only figures available are independent estimates around 250 US dollars per user per month at entry and several hundred above that for Ascend, and you cannot verify either without a sales call.
  • Standard packaging carries a nine-seat minimum and every plan is annual, so a team of four cannot buy the main product and a team that shrinks mid-year keeps paying for empty seats.
  • Parallel dialling burns through phone numbers and carrier reputation quickly, and once numbers get flagged as spam by carriers the connect rate advantage that justified the cost erodes.
  • Consent and call recording rules differ by jurisdiction and several use cases that are routine in the United States are restricted in parts of Europe, so multinational teams cannot deploy it uniformly.
  • The tool multiplies conversations but does nothing about list quality; pointed at bad data it simply reaches more wrong people faster, and teams without a working data source see no return on a five-figure annual commitment.

Pricing, plan by plan

Five9

$149/month
  • Core$149/month
    • Inbound/outbound
    • IVR
    • Basic CTI
  • Premium$169/month
    • Core + Chat/email
    • Quality management
  • Optimum$199/month
    • Premium + WFM
    • Proactive chat
  • Ultimate$229/month
    • Full suite
    • Advanced analytics

Orum

On request
  • Launch$undefined/year
    • Parallel dialling
    • Voicemail detection
    • Local presence
  • Ascend$undefined/year
    • Higher concurrent dial lines
    • Advanced coaching and live listen
    • Full analytics
  • Ascend Limited$undefined/year
    • Reduced-rate seats for staff who do not dial full time
    • Same platform access at lower usage
    • Sold alongside a standard Ascend commitment

Which should you pick?

Choose Five9 if

  • You need intelligent routing.
  • You work on Web, Desktop.
  • You also want ivr.
Five9 review

Choose Orum if

  • You need parallel dialling.
  • You work on Web, Chrome extension.
  • You also want voicemail and machine detection.
Orum review

Questions people ask

Is Five9 or Orum better?
Neither clearly leads. Five9 starts at $149/month and Orum at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Five9 or Orum?
Five9 starts at $149/month and Orum at On request.
Does Five9 or Orum run on more platforms?
Five9 runs on Web, Desktop. Orum runs on Web, Chrome extension.
What is Five9 best used for?
Five9 is most often used for cloud contact centre across voice, chat, email and social messaging, routing and managing high volume customer interactions. Of those, cloud contact centre across voice, chat, email and social messaging and routing and managing high volume customer interactions are not what Orum is typically brought in for.
What can Five9 do that Orum cannot?
Five9 covers Intelligent routing, IVR, ACD, Dialer. Orum covers Parallel dialling, Voicemail and machine detection, Local presence, CRM activity logging.

Answered from the vendors’ own pages

Five9: What is the minimum team size required to use Five9?

Five9 requires a minimum commitment of 50 seats for any subscription plan.

Source
Orum: Does Orum publish pricing?

No longer. Independent estimates put entry near 250 US dollars per user per month billed annually, but treat that as an estimate.

Five9: How is Five9 pricing calculated, per user, flat rate, or usage-based?

Five9 offers flexible pricing models: per concurrent user, per named agent, or pay-per-use. The pricing structure varies depending on the chosen bundle.

Source
Orum: What is the minimum team size?

Orum own pricing page cites a nine-seat minimum for standard packaging, with reported three-seat availability on the entry Launch package.

Five9: What does the entry-level Digital bundle include, and what does it cost?

The Digital bundle costs $119 per month per seat and supports digital channels only. Higher tiers (Core at $159, Plus, Pro, and Enterprise) are available, with Plus/Pro/Enterprise requiring contact with sales for pricing.

Source
Orum: Can I pay monthly?

No. All plans require an annual commitment.

Five9: Are there additional charges beyond the base subscription?

Yes. All bundles include 3000 AI minutes per seat, but additional AI usage incurs charges. SMS messaging also has usage-based charges applied separately.

Source
Orum: Does it replace Outreach or Salesloft?

No. It handles the dialling and connects into your sequence platform, which still owns cadence and email.

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