Softwr

Government · head to head

OpenCities vs Resolver

OpenCities logo

OpenCities

Government

Digital Government Experience Platform

From
$500/month
Free plan
No
Full reviewWebsite
Resolver logo

Resolver

Cybersecurity

Risk, incident and investigations platform for corporate security and operational risk teams, owned by Kroll

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: OpenCities population-based pricing model limits scalability for growing municipalities; Resolver kroll ownership since 2022 means the product is sold alongside risk consulting services, so buyers who want software with no services attach should expect that conversation and should price the licence separately in negotiation.
  • They diverge on capability: OpenCities covers Website Management, Resolver covers Incident management.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which OpenCities and Resolver actually diverge.

Attributes where OpenCities and Resolver differ
AttributeOpenCitiesResolver
Starting price$500/monthOn request
Pricing modelsubscriptionquote
PlatformsWeb, MobileWeb, iOS, Android
CategoryGovernmentCybersecurity
Founded2008Unknown

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in OpenCities

  • Website Management
  • Digital Forms
  • Search Optimization
  • Accessibility Compliance
  • Analytics
  • Salesforce
  • Microsoft 365
  • Google Analytics

Only in Resolver

  • Incident management
  • Investigations
  • Enterprise risk management
  • Internal audit
  • Compliance and obligations
  • Business continuity
  • Risk Event Management
  • Configurable dashboards

What people use each for

The jobs each tool is most often brought in to do.

OpenCities

  • Citizen Servicesnot Resolver
  • Records Managementnot Resolver
  • Public Safetynot Resolver
  • Civic Engagementnot Resolver

Resolver

  • A national retailer consolidating store incident reporting, loss prevention cases and investigations into one system with defensible evidence handlingnot OpenCities
  • A bank that needs operational risk events captured against a risk and control register rather than in spreadsheets and emailnot OpenCities
  • A university security operations centre running dispatch, case management and clery-style reporting from a single recordnot OpenCities
  • An organisation that already retains Kroll for investigations and wants case intake and vendor handoff in the same platformnot OpenCities

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

OpenCities

  • Population-based pricing model limits scalability for growing municipalities
  • No self-hosted or on-premises deployment option
  • Limited code customization without vendor support

Resolver

  • Kroll ownership since 2022 means the product is sold alongside risk consulting services, so buyers who want software with no services attach should expect that conversation and should price the licence separately in negotiation.
  • Configuration flexibility comes at the cost of implementation time, with deployments commonly running several months and typically requiring vendor or partner services, so the first-year cost is well above the annual licence.
  • Module-based pricing means the platform gets expensive quickly once you add audit, compliance and continuity to a security-led purchase, and modules bought later rarely carry the discount of the original deal.
  • The IT and cyber compliance side is thinner than dedicated tools, so organisations chasing SOC 2 or ISO 27001 evidence automation will find it does not replace a Drata or Vanta.
  • Reporting is capable but the drag and drop builder has a real learning curve, and organisations that do not train an internal administrator end up raising support tickets for changes that should be self-service.

Pricing, plan by plan

OpenCities

$500/month
  • Government Platform$500/month
    • Website CMS
    • Digital Forms
    • Accessibility

Resolver

On request
  • Resolver Core$undefined/year
    • Priced by modules selected and number of users
    • Annual or multi-year enterprise agreement
    • Implementation and configuration quoted separately

Which should you pick?

Choose OpenCities if

  • You need website management.
  • You work on Web, Mobile.
  • You also want digital forms.
OpenCities review

Choose Resolver if

  • You need incident management.
  • You work on Web, iOS, Android.
  • You also want investigations.
Resolver review

Questions people ask

Is OpenCities or Resolver better?
Neither clearly leads. OpenCities starts at $500/month and Resolver at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, OpenCities or Resolver?
OpenCities starts at $500/month and Resolver at On request.
Does OpenCities or Resolver run on more platforms?
OpenCities runs on Web, Mobile. Resolver runs on Web, iOS, Android.
What is OpenCities best used for?
OpenCities is most often used for citizen services, records management, public safety, civic engagement. Of those, citizen services and records management are not what Resolver is typically brought in for.
What can OpenCities do that Resolver cannot?
OpenCities covers Website Management, Digital Forms, Search Optimization, Accessibility Compliance. Resolver covers Incident management, Investigations, Enterprise risk management, Internal audit.

Answered from the vendors’ own pages

OpenCities: Does OpenCities work offline?

No, OpenCities is a cloud-based SaaS platform that requires an internet connection. All editing and management is done through web browsers.

Source
Resolver: Who owns Resolver?

Kroll, which acquired it in 2022. It is marketed as a Kroll business and sold alongside Kroll risk and investigations services.

OpenCities: What accessibility standards does OpenCities meet?

OpenCities is maintained to comply with WCAG AA requirements, ensuring equitable access to government services and information for all residents.

Source
Resolver: What does Resolver cost?

Pricing is not published. It is quoted by module and user count on an annual or multi-year enterprise agreement, with implementation charged separately.

OpenCities: Can I integrate OpenCities with other government systems?

Yes. OpenCities integrates with Google Analytics, govDelivery for notifications, EngagementHQ for feedback collection, Legistar for meeting management, and Active Directory for intranet workflows.

Source
Resolver: Is Resolver a SOC 2 compliance tool?

No. It is a risk, incident and investigations platform. Automated evidence collection for security certifications is not its strength.

Resolver: How long does implementation take?

Months rather than weeks for a multi-module deployment, and most customers use vendor or partner services to configure it.

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