Cybersecurity · head to head
Resolver vs ShotSpotter
Resolver
Cybersecurity
Risk, incident and investigations platform for corporate security and operational risk teams, owned by Kroll
- From
- On request
- Free plan
- No
The short version
- Each has a real cost: Resolver kroll ownership since 2022 means the product is sold alongside risk consulting services, so buyers who want software with no services attach should expect that conversation and should price the licence separately in negotiation.; ShotSpotter shotSpotter now trades as SoundThinking and shotspotter.com redirects to soundthinking.com
- They diverge on capability: Resolver covers Incident management, ShotSpotter covers Gunshot Detection.
- Prices and features above were last checked on 31 August 2026.
Where they differ
Only the attributes on which Resolver and ShotSpotter actually diverge.
| Attribute | Resolver | ShotSpotter |
|---|---|---|
| Starting price | On request | $5000/month |
| Pricing model | quote | subscription |
| Category | Cybersecurity | Government |
| Founded | Unknown | 1996 |
Identical on both: free tier (No), platforms (Web, iOS, Android), user rating (Not yet rated).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Resolver
- Incident management
- Investigations
- Enterprise risk management
- Internal audit
- Compliance and obligations
- Business continuity
- Risk Event Management
- Configurable dashboards
Only in ShotSpotter
- Gunshot Detection
- Location Triangulation
- Real-time Alerts
- Forensic Analysis
- Historical Data
- CAD Systems
- 911 Centers
- Camera Systems
What people use each for
The jobs each tool is most often brought in to do.
Resolver
- A national retailer consolidating store incident reporting, loss prevention cases and investigations into one system with defensible evidence handlingnot ShotSpotter
- A bank that needs operational risk events captured against a risk and control register rather than in spreadsheets and emailnot ShotSpotter
- A university security operations centre running dispatch, case management and clery-style reporting from a single recordnot ShotSpotter
- An organisation that already retains Kroll for investigations and wants case intake and vendor handoff in the same platformnot ShotSpotter
ShotSpotter
- Gunshot detection and location alerting for police departmentsnot Resolver
- Directing patrol response to outdoor firearm dischargesnot Resolver
- Building incident data for law enforcement analysisnot Resolver
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Resolver
- Kroll ownership since 2022 means the product is sold alongside risk consulting services, so buyers who want software with no services attach should expect that conversation and should price the licence separately in negotiation.
- Configuration flexibility comes at the cost of implementation time, with deployments commonly running several months and typically requiring vendor or partner services, so the first-year cost is well above the annual licence.
- Module-based pricing means the platform gets expensive quickly once you add audit, compliance and continuity to a security-led purchase, and modules bought later rarely carry the discount of the original deal.
- The IT and cyber compliance side is thinner than dedicated tools, so organisations chasing SOC 2 or ISO 27001 evidence automation will find it does not replace a Drata or Vanta.
- Reporting is capable but the drag and drop builder has a real learning curve, and organisations that do not train an internal administrator end up raising support tickets for changes that should be self-service.
ShotSpotter
- ShotSpotter now trades as SoundThinking and shotspotter.com redirects to soundthinking.com
- No pricing is published; the site routes to contact and demo requests with no published rate, minimum or cost driver
- The service depends on an acoustic sensor array installed across a defined coverage area rather than being software alone
Pricing, plan by plan
Resolver
On request- Resolver Core$undefined/year
- Priced by modules selected and number of users
- Annual or multi-year enterprise agreement
- Implementation and configuration quoted separately
ShotSpotter
$5000/month- Detection Service$5000/month
- Gunshot Detection
- Real-time Alerts
- Forensic Reports
Which should you pick?
Choose Resolver if
- You need incident management.
- You work on Web, iOS, Android.
- You also want investigations.
Choose ShotSpotter if
- You need gunshot detection.
- You work on Web, Ios, Android.
- You also want location triangulation.
Questions people ask
- Is Resolver or ShotSpotter better?
- Neither clearly leads. Resolver starts at On request and ShotSpotter at $5000/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Resolver or ShotSpotter?
- Resolver starts at On request and ShotSpotter at $5000/month.
- Does Resolver or ShotSpotter run on more platforms?
- Resolver runs on Web, iOS, Android. ShotSpotter runs on Web, Ios, Android.
- What is Resolver best used for?
- Resolver is most often used for a national retailer consolidating store incident reporting, loss prevention cases and investigations into one system with defensible evidence handling, a bank that needs operational risk events captured against a risk and control register rather than in spreadsheets and email, a university security operations centre running dispatch, case management and clery-style reporting from a single record, an organisation that already retains kroll for investigations and wants case intake and vendor handoff in the same platform. Of those, a national retailer consolidating store incident reporting, loss prevention cases and investigations into one system with defensible evidence handling and a bank that needs operational risk events captured against a risk and control register rather than in spreadsheets and email are not what ShotSpotter is typically brought in for.
- What can Resolver do that ShotSpotter cannot?
- Resolver covers Incident management, Investigations, Enterprise risk management, Internal audit. ShotSpotter covers Gunshot Detection, Location Triangulation, Real-time Alerts, Forensic Analysis.
Answered from the vendors’ own pages
Resolver: Who owns Resolver?
Kroll, which acquired it in 2022. It is marketed as a Kroll business and sold alongside Kroll risk and investigations services.
ShotSpotter: Does SoundThinking publish ShotSpotter pricing?
No. SoundThinking does not disclose ShotSpotter pricing on their website. Interested municipalities and organizations must request a consultation, contact the sales team, or book a demo.
SourceResolver: What does Resolver cost?
Pricing is not published. It is quoted by module and user count on an annual or multi-year enterprise agreement, with implementation charged separately.
ShotSpotter: How do I get a ShotSpotter quote?
SoundThinking directs prospects to book a demo, contact them directly, or request a consultation through their website. No self-serve pricing, calculator, or trial is available.
SourceResolver: Is Resolver a SOC 2 compliance tool?
No. It is a risk, incident and investigations platform. Automated evidence collection for security certifications is not its strength.
ShotSpotter: Who is ShotSpotter for?
ShotSpotter is a gunshot detection system designed for law enforcement and municipalities to improve public safety response.
SourceResolver: How long does implementation take?
Months rather than weeks for a multi-module deployment, and most customers use vendor or partner services to configure it.
Related pages
More on ShotSpotter
Other head to heads
- Resolver vs LogicManager
- Resolver vs Diligent
- Resolver vs MetricStream
- Resolver vs NICE Actimize
- Resolver vs Omada Identity
- Resolver vs Sardine
- Resolver vs Silent Eight
- Resolver vs Splunk Enterprise Security
- Resolver vs Varonis Data Security Platform
- Resolver vs OneTrust
- Resolver vs Rhombus Systems
- Resolver vs Trulioo
- Resolver vs ESET NOD32 Antivirus
- Resolver vs ExpressVPN
- Resolver vs Falco
- Resolver vs Fenergo
- Resolver vs Google Authenticator
- Resolver vs Grype
- Resolver vs CivicPlus
- Resolver vs Accela
- Resolver vs Granicus
- Resolver vs DocuWare
- Resolver vs Citizen
- Resolver vs Tyler Brazos
- Resolver vs Vigilant Solutions
- Resolver vs Axon Records
- Resolver vs IAPro
- Resolver vs Mark43
- Resolver vs Ring Neighbors
- Resolver vs Palantir Gotham
- Resolver vs Periscope Holdings
- Resolver vs SafeCity
- Resolver vs SAP for Government
- Resolver vs Rock Solid
- Resolver vs Tyler Technologies
- ShotSpotter vs LogicManager
- ShotSpotter vs Diligent
- ShotSpotter vs MetricStream
- ShotSpotter vs NICE Actimize
- ShotSpotter vs Omada Identity
- ShotSpotter vs Sardine
- ShotSpotter vs Silent Eight
- ShotSpotter vs Splunk Enterprise Security
- ShotSpotter vs Varonis Data Security Platform
- ShotSpotter vs OneTrust
- ShotSpotter vs Rhombus Systems
- ShotSpotter vs Trulioo
- ShotSpotter vs ESET NOD32 Antivirus
- ShotSpotter vs ExpressVPN
- ShotSpotter vs Falco
- ShotSpotter vs Fenergo
- ShotSpotter vs Google Authenticator
- ShotSpotter vs Grype
- ShotSpotter vs CivicPlus
- ShotSpotter vs Accela
- ShotSpotter vs Granicus
- ShotSpotter vs DocuWare
- ShotSpotter vs Citizen
- ShotSpotter vs Tyler Brazos
- ShotSpotter vs Vigilant Solutions
- ShotSpotter vs Axon Records
- ShotSpotter vs IAPro
- ShotSpotter vs Mark43
- ShotSpotter vs Ring Neighbors
- ShotSpotter vs Palantir Gotham
- ShotSpotter vs Periscope Holdings
- ShotSpotter vs SafeCity
- ShotSpotter vs SAP for Government
- ShotSpotter vs Rock Solid
- ShotSpotter vs Tyler Technologies