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OpenCities

Digital Government Experience Platform

As of 30 August 2026, OpenCities starts at $500/month. OpenCities provides digital experience platforms specifically designed for government. Softwr lists it under Government. OpenCities is launched in 2006, available on Web, iOS, Android.

Overview

What OpenCities does

OpenCities provides digital experience platforms specifically designed for government. Their solutions help cities and counties deliver modern, accessible websites and digital services that meet citizens where they are with user-centered design and compliance features.

What people use it for

  • Citizen Services
  • Records Management
  • Public Safety
  • Civic Engagement

The honest half

Where it falls short

Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about OpenCities.

  • Population-based pricing model limits scalability for growing municipalities
  • No self-hosted or on-premises deployment option
  • Limited code customization without vendor support

Cross-shopped

What people choose instead of OpenCities

Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.

  • OpenCities logo
    OpenCities
    vs
    CivicPlus logo
    CivicPlus

    CivicPlus: Government website and CMS platform with similar municipal focus and no-code website builder capabilities

  • OpenCities logo
    OpenCities
    vs
    Accela logo
    Accela

    Accela: Government digital services and permitting platform serving municipalities with comprehensive digital transformation

Pricing

What OpenCities costs

Taken from the vendor's own pricing page. Prices move, so check before you buy.

Government Platform

$500 /mo

  • Website CMS
  • Digital Forms
  • Accessibility

Capabilities

Features

  • Website Management

  • Digital Forms

  • Search Optimization

  • Accessibility Compliance

  • Analytics

  • Salesforce

    Integration with Salesforce

  • Microsoft 365

    Integration with Microsoft 365

  • Google Analytics

    Integration with Google Analytics

  • Web support

    Available on web

Answered, with sources

Questions people ask

Each answer names the page it came from, so you can check it rather than take our word for it.

Does OpenCities work offline?

No, OpenCities is a cloud-based SaaS platform that requires an internet connection. All editing and management is done through web browsers.

Source
What accessibility standards does OpenCities meet?

OpenCities is maintained to comply with WCAG AA requirements, ensuring equitable access to government services and information for all residents.

Source
Can I integrate OpenCities with other government systems?

Yes. OpenCities integrates with Google Analytics, govDelivery for notifications, EngagementHQ for feedback collection, Legistar for meeting management, and Active Directory for intranet workflows.

Source

Behind it

Who makes OpenCities

Company
OpenCities
Based in
Brisbane, Australia
Founders
Alex Gelbak, Leon Gelbak

Timeline

OpenCities over time

  1. Acquisition2021-06-17

    Granicus acquires OpenCities to expand digital customer journey platform capabilities

    Source
  2. Milestone2016-01-01

    OpenCities opens US offices in San Francisco

    Source
  3. Founded2008-01-01

    OpenCities founded in Australia

    Source
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Keep looking

Where to go from OpenCities

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Softwr does not host reviews and shows no star rating for OpenCities, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.

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