Softwr

Software · head to head

CitizenLab vs OpenCities

CitizenLab logo

CitizenLab

Software

Digital Democracy Platform

From
$500/month
Rated
-
Full reviewWebsite
OpenCities logo

OpenCities

Software

Digital Government Experience Platform

From
$500/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: CitizenLab citizenLab has rebranded to Go Vocal and the product now sells under govocal.com; OpenCities population-based pricing model limits scalability for growing municipalities
  • They diverge on capability: CitizenLab covers Participatory Budgeting, OpenCities covers Website Management.

Where they differ

Only the attributes on which CitizenLab and OpenCities actually diverge.

Attributes where CitizenLab and OpenCities differ
AttributeCitizenLabOpenCities
PlatformsWeb, Ios, AndroidWeb, Mobile
Founded20152008

Identical on both: starting price ($500/month), pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in CitizenLab

  • Participatory Budgeting
  • Idea Management
  • Online Consultations
  • Surveys & Polls
  • AI-powered Analysis
  • Single Sign-On
  • Open Data Portals
  • GIS Systems

Only in OpenCities

  • Website Management
  • Digital Forms
  • Search Optimization
  • Accessibility Compliance
  • Analytics
  • Salesforce
  • Microsoft 365
  • Google Analytics

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

CitizenLab

  • Running community consultation and participatory budgeting for a citynot OpenCities
  • Collecting resident input through surveys, ideation, mapping and votingnot OpenCities
  • Centralising engagement data across multiple municipal departmentsnot OpenCities

OpenCities

  • Citizen Servicesnot CitizenLab
  • Records Managementnot CitizenLab
  • Public Safetynot CitizenLab
  • Civic Engagementnot CitizenLab

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

CitizenLab

  • CitizenLab has rebranded to Go Vocal and the product now sells under govocal.com
  • No prices are published on the plans page; every tier requires scheduling a demo
  • The Essential plan allows only 1 active project and 1 admin seat, with no project manager seats
  • Standard is limited to 4 admin seats and 5 project manager seats, and Premium to 8 admin seats and 25 project manager seats
  • Standard restricts Sensemaking to Light, capped at 30 inputs; auto-insights require Premium
  • The integrated Konveio document annotation and Echo blended engagement methods are excluded from Standard and require Premium
  • Auto-translation on Premium is limited to 3 languages
  • Custom fonts and other premium styling options are Premium only
  • Priority support is Premium only
  • Plans are split by population band, with separate ladders for cities under and over 100K population

OpenCities

  • Population-based pricing model limits scalability for growing municipalities
  • No self-hosted or on-premises deployment option
  • Limited code customization without vendor support

Pricing, plan by plan

CitizenLab

$500/month
  • Government$500/month
    • Participatory Budgeting
    • Idea Collection
    • Surveys

OpenCities

$500/month
  • Government Platform$500/month
    • Website CMS
    • Digital Forms
    • Accessibility

Which should you pick?

Choose CitizenLab if

  • You need participatory budgeting.
  • You work on Web, Ios, Android.
  • You also want idea management.
CitizenLab review

Choose OpenCities if

  • You need website management.
  • You work on Web, Mobile.
  • You also want digital forms.
OpenCities review

Questions people ask

Is CitizenLab or OpenCities better?
Neither clearly leads. CitizenLab starts at $500/month and OpenCities at $500/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, CitizenLab or OpenCities?
CitizenLab starts at $500/month and OpenCities at $500/month.
Does CitizenLab or OpenCities run on more platforms?
CitizenLab runs on Web, Ios, Android. OpenCities runs on Web, Mobile.
What is CitizenLab best used for?
CitizenLab is most often used for running community consultation and participatory budgeting for a city, collecting resident input through surveys, ideation, mapping and voting, centralising engagement data across multiple municipal departments. Of those, running community consultation and participatory budgeting for a city and collecting resident input through surveys, ideation, mapping and voting are not what OpenCities is typically brought in for.
What can CitizenLab do that OpenCities cannot?
CitizenLab covers Participatory Budgeting, Idea Management, Online Consultations, Surveys & Polls. OpenCities covers Website Management, Digital Forms, Search Optimization, Accessibility Compliance. Both handle Web support.

Answered from the vendors’ own pages

OpenCities: Does OpenCities work offline?

No, OpenCities is a cloud-based SaaS platform that requires an internet connection. All editing and management is done through web browsers.

Source
OpenCities: What accessibility standards does OpenCities meet?

OpenCities is maintained to comply with WCAG AA requirements, ensuring equitable access to government services and information for all residents.

Source
OpenCities: Can I integrate OpenCities with other government systems?

Yes. OpenCities integrates with Google Analytics, govDelivery for notifications, EngagementHQ for feedback collection, Legistar for meeting management, and Active Directory for intranet workflows.

Source
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on CitizenLab

More on OpenCities

Keep looking

Other head to heads