Customer Support · head to head
Missive vs OneSignal

Missive
Customer Support
Team inbox and chat for productive teams
- From
- Free
- Free plan
- Yes

OneSignal
Telecommunications
Customer engagement and messaging, without the complexity
- From
- Free
- Free plan
- Yes
The short version
- Each has a real cost: Missive each plan caps users rather than only pricing them, at 5 on Starter and 50 on Productive; OneSignal free plan email sends cap at 10,000 per month and web push is capped at 10,000 subscribers per send, per onesignal.com/pricing (Aug 2026)
- Prices and features above were last checked on 30 August 2026.
Where they differ
Only the attributes on which Missive and OneSignal actually diverge.
Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Missive
- Shared inbox
- Team chat
- Tasks
- Calendar
- SMS
- Asana
Only in OneSignal
Nothing recorded that Missive does not also cover.
What people use each for
The jobs each tool is most often brought in to do.
Missive
- Shared team inbox across email, SMS and social messagesnot OneSignal
- Collaborating on customer conversations with internal comments and tasksnot OneSignal
OneSignal
- Sending push notifications to mobile app users when orders shipnot Missive
- Triggering email confirmations based on form submission eventsnot Missive
- Creating multi-step SMS and email journeys for onboarding usersnot Missive
- Sending in-app messages to users abandoning checkout flowsnot Missive
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Missive
- Each plan caps users rather than only pricing them, at 5 on Starter and 50 on Productive
- Integrations, automation rules and API access all require the Productive plan at $24 per user per month
- Rules are capped at 1,000 per workspace even on the paid tiers
- SAML SSO and IP restriction are Business only at $36 per user per month
- AI features need either Missive AI credits or a bring your own key arrangement rather than being included
OneSignal
- Free plan email sends cap at 10,000 per month and web push is capped at 10,000 subscribers per send, per onesignal.com/pricing (Aug 2026)
- Professional and Enterprise plans require custom annual contracts with no published rate, per onesignal.com; SMS/RCS messaging and dedicated IPs are gated behind the Professional tier
Pricing, plan by plan
Missive
Free- FreeFree
- 3 users
- Basic features
- Email & chat
- Starter$14/month
- Unlimited users
- Shared inboxes
- Rules & automation
- Productive$18/month
- Starter + Calendars
- SMS
- Business$26/month
- Productive + API
- SAML SSO
- Priority support
OneSignal
Free- FreeFree
- 10,000 free email sends/month
- Unlimited mobile push
- Basic analytics and automation
- Growth$19/month
- Base platform fee plus usage costs
- Mobile push: $0.012 per monthly active user
- Web push: $0.004 per subscriber
- Professional$undefined/mo
- Custom annual pricing
- All Growth features plus SMS/RCS messaging
- 24/7 prioritized support
- Enterprise$undefined/mo
- Custom annual pricing
- Unlimited personalization
- Dedicated success manager
Which should you pick?
Choose Missive if
- You need shared inbox.
- You want to start without paying.
- You work on Web, Ios, Android, Mac, Windows.
- You also want team chat.
Questions people ask
- Is Missive or OneSignal better?
- Neither clearly leads. Missive starts at Free and OneSignal at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Missive or OneSignal?
- Missive starts at Free and OneSignal at Free.
- Does Missive or OneSignal run on more platforms?
- Missive runs on Web, Ios, Android, Mac, Windows. OneSignal runs on Web.
- Can I use Missive for free?
- Both have a free tier, so you can try either at no cost before committing.
- What is Missive best used for?
- Missive is most often used for shared team inbox across email, sms and social messages, collaborating on customer conversations with internal comments and tasks. Of those, shared team inbox across email, sms and social messages and collaborating on customer conversations with internal comments and tasks are not what OneSignal is typically brought in for.
- What can Missive do that OneSignal cannot?
- Missive covers Shared inbox, Team chat, Email, Tasks.
Answered from the vendors’ own pages
Missive: How much does Missive cost per month?
Missive charges $14/user/month for Starter (up to 5 users), $24/user/month for Productive (up to 50 users), and $36/user/month for Business (unlimited users).
SourceOneSignal: How much does OneSignal cost?
OneSignal offers a free tier with 10,000 free email sends/month and unlimited mobile push. Growth plan starts at $19/month plus usage-based charges for mobile push ($0.012 per monthly active user) and web push ($0.004 per subscriber).
SourceMissive: Is there a free trial available?
Yes, Missive offers a 30-day free trial with no credit card required to start.
SourceOneSignal: Does OneSignal offer a free version?
Yes, OneSignal's free plan includes 10,000 free email sends per month, unlimited mobile push, basic analytics and automation, with up to 1 active journey and 2 message steps.
SourceMissive: Does Missive offer yearly billing discounts?
Yes, Missive provides a 20% discount for yearly billing compared to monthly pricing on all plans.
SourceOneSignal: What are OneSignal's email costs beyond the free tier?
After the 20,000 free email sends/month included in the Growth plan, OneSignal charges $1.50 per 1,000 additional emails.
SourceMissive: Which plan includes SSO authentication?
The Business Plan at $36/user/month includes SAML SSO, IP restriction, and advanced analytics features.
SourceOneSignal: What is included in the Professional plan?
OneSignal's Professional plan includes custom annual pricing, all Growth features plus SMS/RCS messaging, 24/7 prioritized support, and optional dedicated IP for email.
SourceRelated pages
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