Softwr

Telecommunications · head to head

NICE CXone vs Webex by Cisco

NICE CXone logo

NICE CXone

Telecommunications

The world's leading cloud contact center

From
$71/month
Rated
-
Full reviewWebsite
Webex by Cisco logo

Webex by Cisco

Communication & Collaboration

A simpler, smarter way to work

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Webex by Cisco has a free tier, so it costs nothing to try first.
  • Each has a real cost: NICE CXone listed on UK G-Cloud at £43.50 to £132 per user per month for NICE CXone, via reseller SVL; Webex by Cisco listed on UK G-Cloud at £6 per user per month for Cisco Webex, via reseller Conscia Group UK Ltd (ITGL)
  • They diverge on capability: NICE CXone covers Omnichannel routing, Webex by Cisco covers Video and audio conferencing.

Where they differ

Only the attributes on which NICE CXone and Webex by Cisco actually diverge.

Attributes where NICE CXone and Webex by Cisco differ
AttributeNICE CXoneWebex by Cisco
Starting price$71/monthFree
Free tierNoYes
PlatformsWeb, DesktopWeb, Windows, Macos, Linux, Ios, Android
CategoryTelecommunicationsCommunication & Collaboration
Founded19861984

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in NICE CXone

  • Omnichannel routing
  • ACD
  • IVR
  • WFM
  • Quality management
  • Analytics
  • AI automation
  • Microsoft Dynamics

Only in Webex by Cisco

  • Video and audio conferencing
  • Screen sharing and annotation
  • Virtual backgrounds
  • Recording and playback
  • Meeting transcription
  • Chat and messaging
  • Calendar integration
  • Breakout sessions

Both cover

  • Salesforce
  • ServiceNow
  • SOC2

What people use each for

The jobs each tool is most often brought in to do.

NICE CXone

  • Enterprise contact centernot Webex by Cisco
  • Workforce optimizationnot Webex by Cisco
  • Quality managementnot Webex by Cisco
  • Customer analyticsnot Webex by Cisco

Webex by Cisco

  • Video conferencingnot NICE CXone
  • Webinarsnot NICE CXone
  • Virtual eventsnot NICE CXone
  • Trainingnot NICE CXone
  • Enterprise communicationnot NICE CXone

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

NICE CXone

  • Listed on UK G-Cloud at £43.50 to £132 per user per month for NICE CXone, via reseller SVL

Webex by Cisco

  • Listed on UK G-Cloud at £6 per user per month for Cisco Webex, via reseller Conscia Group UK Ltd (ITGL)

Pricing, plan by plan

NICE CXone

$71/month
  • Digital Agent$71/month
    • Digital channels
    • Basic routing
    • Analytics
  • Voice Agent$94/month
    • Voice
    • IVR
    • Recording
  • Omnichannel Agent$110/month
    • All channels
    • WFO
    • Advanced AI
  • Enterprise$undefined/month
    • Custom
    • Premium support
    • Full suite

Webex by Cisco

Free
  • FreeFree
    • Unlimited 1:1 meetings
    • Group meetings (40 min limit, 100 participants)
    • HD video
  • Pro$13.5/month
    • Unlimited meetings (500 participants)
    • Cloud recording and storage
    • Advanced scheduling
  • Business$18/month
    • Everything in Pro
    • Custom branding
    • Advanced security
  • Enterprise$undefined/month
    • Unlimited everything
    • Dedicated account manager
    • Custom deployment

Which should you pick?

Choose NICE CXone if

  • You need omnichannel routing.
  • You work on Web, Desktop.
  • You also want acd.
NICE CXone review

Choose Webex by Cisco if

  • You need video and audio conferencing.
  • You want to start without paying.
  • You work on Web, Windows, Macos, Linux, Ios, Android.
  • You also want screen sharing and annotation.
Webex by Cisco review

Questions people ask

Is NICE CXone or Webex by Cisco better?
Neither clearly leads. NICE CXone starts at $71/month and Webex by Cisco at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, NICE CXone or Webex by Cisco?
Webex by Cisco has a free tier; the other does not. Paid plans start at $71/month for NICE CXone and Free for Webex by Cisco.
Does NICE CXone or Webex by Cisco run on more platforms?
NICE CXone runs on Web, Desktop. Webex by Cisco runs on Web, Windows, Macos, Linux, Ios, Android.
Can I use Webex by Cisco for free?
Yes. Webex by Cisco has a free tier, so you can try it without paying. NICE CXone starts at $71/month.
What is NICE CXone best used for?
NICE CXone is most often used for enterprise contact center, workforce optimization, quality management, customer analytics. Of those, enterprise contact center and workforce optimization are not what Webex by Cisco is typically brought in for.
What can NICE CXone do that Webex by Cisco cannot?
NICE CXone covers Omnichannel routing, ACD, IVR, WFM. Webex by Cisco covers Video and audio conferencing, Screen sharing and annotation, Virtual backgrounds, Recording and playback. Both handle Salesforce, ServiceNow, SOC2.
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