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Telecommunications · head to head

NICE CXone vs RingCentral Video

NICE CXone logo

NICE CXone

Telecommunications

The world's leading cloud contact center

From
$110/month
Rated
-
Full reviewWebsite
RingCentral Video logo

RingCentral Video

Communication

Connected cloud communications

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only RingCentral Video has a free tier, so it costs nothing to try first.
  • Each has a real cost: NICE CXone usage-based billing adds unpredictable costs on top of per-agent fees; RingCentral Video unlimited calling is limited to the US and Canada markets; other international calls are charged per minute at the published international rates table
  • They diverge on capability: NICE CXone covers Omnichannel routing, RingCentral Video covers HD video conferencing.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which NICE CXone and RingCentral Video actually diverge.

Attributes where NICE CXone and RingCentral Video differ
AttributeNICE CXoneRingCentral Video
Starting price$110/monthFree
Free tierNoYes
PlatformsWeb, DesktopWeb, Windows, Macos, Ios, Android
CategoryTelecommunicationsCommunication
Founded19861999

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in NICE CXone

  • Omnichannel routing
  • ACD
  • IVR
  • WFM
  • Quality management
  • Analytics
  • AI automation
  • Microsoft Dynamics

Only in RingCentral Video

  • HD video conferencing
  • Voice and video calling
  • Screen sharing
  • Virtual backgrounds
  • Recording and transcription
  • Chat and messaging
  • Calendar integration
  • Meeting attendee controls

Both cover

  • Salesforce
  • SOC2

What people use each for

The jobs each tool is most often brought in to do.

NICE CXone

  • Enterprise contact centernot RingCentral Video
  • Workforce optimizationnot RingCentral Video
  • Quality managementnot RingCentral Video
  • Customer analyticsnot RingCentral Video

RingCentral Video

  • Cloud business phone system with video meetings and team messagingnot NICE CXone
  • Replacing on-premise PBX hardware for distributed teamsnot NICE CXone

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

NICE CXone

  • Usage-based billing adds unpredictable costs on top of per-agent fees
  • Entry-level Omnichannel Suite ($110/agent) includes only basic contact center features

RingCentral Video

  • Unlimited calling is limited to the US and Canada markets; other international calls are charged per minute at the published international rates table
  • The free trial is only for new subscribers and is capped at five users and two desktop phones, with SMS unavailable during the trial
  • Trial hardware must be returned within 21 days of trial cancellation to avoid hardware charges
  • Phone rental is available only with a multi-year contract
  • Automated, high volume or marketing SMS costs extra as RingCentral High Volume SMS, and TCR registration is required for SMS and MMS
  • A Mobile User extension is free to add but is billed at the same monthly rate as a Digital Line in any month it is used to make or receive a call
  • The Webinar 500 discount lasts one year on a one year commitment, after which pricing reverts to $75 per host per month or the then current retail price
  • Taxes and recovery fees including the Federal Universal Service Recovery Fee, E911 Service Fee and Compliance and Administrative Cost Recovery Fee are added on top
  • The advertised savings of up to 33% require paying annually

Pricing, plan by plan

NICE CXone

$110/month
  • Omnichannel Suite$110/month
    • Voice, digital channels, omnichannel routing
    • Recording and compliance features
  • Essential Suite$135/month
    • All Omnichannel Suite features
    • Screen recording and quality management
  • Core Suite$169/month
    • All Essential Suite features
    • Performance management and interaction analytics
  • Complete Suite$209/month
    • All Core Suite features
    • AI copilot tools and gamification

RingCentral Video

Free
  • AI Receptionist$39/month
    • Starts at $39
  • Conversational Intelligence$60/month
    • Starts at $60
  • Call Queues Booster$35/month
    • $35 per month
  • Business SMS Booster$25/month
    • $25 per month

Which should you pick?

Choose NICE CXone if

  • You need omnichannel routing.
  • You work on Web, Desktop.
  • You also want acd.
NICE CXone review

Choose RingCentral Video if

  • You need hd video conferencing.
  • You want to start without paying.
  • You work on Web, Windows, Macos, Ios, Android.
  • You also want voice and video calling.
RingCentral Video review

Questions people ask

Is NICE CXone or RingCentral Video better?
Neither clearly leads. NICE CXone starts at $110/month and RingCentral Video at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, NICE CXone or RingCentral Video?
RingCentral Video has a free tier; the other does not. Paid plans start at $110/month for NICE CXone and Free for RingCentral Video.
Does NICE CXone or RingCentral Video run on more platforms?
NICE CXone runs on Web, Desktop. RingCentral Video runs on Web, Windows, Macos, Ios, Android.
Can I use RingCentral Video for free?
Yes. RingCentral Video has a free tier, so you can try it without paying. NICE CXone starts at $110/month.
What is NICE CXone best used for?
NICE CXone is most often used for enterprise contact center, workforce optimization, quality management, customer analytics. Of those, enterprise contact center and workforce optimization are not what RingCentral Video is typically brought in for.
What can NICE CXone do that RingCentral Video cannot?
NICE CXone covers Omnichannel routing, ACD, IVR, WFM. RingCentral Video covers HD video conferencing, Voice and video calling, Screen sharing, Virtual backgrounds. Both handle Salesforce, SOC2.

Answered from the vendors’ own pages

NICE CXone: How much does NICE CXone cost?

NICE CXone pricing starts at $110 per agent per month for the Omnichannel Suite and ranges up to $249 per agent per month for the Ultimate Suite, plus $0.25 per session usage charges. Billing is monthly in arrears with no prepayment required.

Source
RingCentral Video: How much does RingCentral Video cost?

AI Receptionist starts at $39 per month, Conversational Intelligence starts at $60 per month. Main video plan pricing requires entering your user count on the website for personalized quotes.

Source
NICE CXone: Does NICE CXone offer a free version or trial?

No free version is publicly available. NICE CXone offers contact sales or demo options to evaluate the platform before purchase.

Source
RingCentral Video: Does RingCentral offer discounts?

Yes, save up to 33% by paying annually instead of monthly. A 14-day free trial is available for new subscribers with up to 20 phone lines.

Source
NICE CXone: What is the difference between NICE CXone suites?

Entry suites ($110-$135/agent) include basic contact center and quality management. Mid-tier suites ($169-$209/agent) add analytics, performance management, and AI features. The Ultimate Suite ($249/agent) includes AI Agents for proactive engagement and self-service automation.

Source
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